accessories - interior problem
7.3
pretty badTypical Repair Cost:
$100.00
Average Mileage:
39,000 miles
Number of complaints:
3 complaints
Most common solutions:
- Ford needs many improvements (2 reports)
- not sure (1 reports)
Helpful Websites About 2003 Ford Explorer visor jammed and cracked
2007Apr 08
(reported on)Explorer XLS V4
- Automatic transmission
- 36,000 miles
Visor jammed and cracked
I got the vehicle when it was new. At 6,000 miles, the driver side visor started to make a loud squealing sound when every time I tried to flip it up and down. Then it started to jam up and it was cracked around the mounting plate of the visor.
When that became a major problem, I notified a dealer near by. They scheduled me to come back for a visor replacement. When I got it replaced about a year. The same problem came back again. I contacted a dealer near by and brought the car back for them to look at it. They told me that the visor is out of guarantee. This coverage seemed to be not so fair for me, so I decided to call Ford Customer Relation. The result was… 30 minutes at least on hold and they finally told me that the part is out of guarantee.
Well, then I had to pay a 100 dollars to purchase a new visor. Four months later exact, the visor went out again. This time I had to come back to a dealer for another replacement. Of course, I had it replaced for free of charge. But guess what? About four months later, it started to make a squealing sound and it jammed, cracked again. Then I was kind of very curious that I started to check the passenger side visor. The passenger side visor just has been worked fine since.
Unfortunately, I was so upset that I took it to another dealer that is close to where I am living now for another replacement. The dealer close to where I live refused to replace it for me and they told me that I have to bring it to the dealer where I purchased it. So frustration, I had to chat with the Ford Customer Relation again and finally they told me that I have to bring it to the dealer where I purchased it. Last year, I had to drive 40 miles from where I am living now to the dealer for the visor replacement.
Guess what? About a month ago, the visor got a squealing sound and got stuck again. I was so pissed off that I cut off the visor and found out that Ford did not lubricated it with any grease. So far, I had the other one that I had to open the cover and lubricated the mechanical handle with the white grease that I purchased from a Pepboy store.
To anyone who read my post, do you think Ford has a policy to not let the customers to exchange guaranteed parts from different dealers? Do you think Ford needs the Ford Customer Relation Department at all? To me, I love the Ford’s designs, but when it comes down to the manufacturing, Ford does not do a very good job. Matter of fact, the Ford Customer Relation is so f'd up. If their people do not keep up with the customers’ demands, they will lose all in the future.
2007Apr 08
(reported on)Explorer XLS 4
- Automatic transmission
- 36,000 miles
Visor jammed and cracked
I got the vehicle when it was new. At 6,000 miles, the driver side visor started to make a loud squealing sound when every time I tried to flip it up and down. Then it started to jam up and it was cracked around the mounting plate of the visor.
When that became a major problem, I notified a dealer near by. They scheduled me to come back for a visor replacement. When I got it replaced about a year. The same problem came back again. I contacted a dealer near by and brought the car back for them to look at it. They told me that the visor is out of guarantee. This coverage seemed to be not so fair for me, so I decided to call Ford Customer Relation. The result was… 30 minutes at least on hold and they finally told me that the part is out of guarantee.
Well, then I had to pay a 100 dollars to purchase a new visor. Four months later exact, the visor went out again. This time I had to come back to a dealer for another replacement. Of course, I had it replaced for free of charge. But guess what? About four months later, it started to make a squealing sound and it jammed, cracked again. Then I was kind of very curious that I started to check the passenger side visor. The passenger side visor just has been worked fine since.
Unfortunately, I was so upset that I took it to another dealer that is close to where I am living now for another replacement. The dealer close to where I live refused to replace it for me and they told me that I have to bring it to the dealer where I purchased it. So frustration, I had to chat with the Ford Customer Relation again and finally they told me that I have to bring it to the dealer where I purchased it. Last year, I had to drive 40 miles from where I am living now to the dealer for the visor replacement.
Guess what? About a month ago, the visor got a squealing sound and got stuck again. I was so piss off that I cut off the visor and found out that Ford did not lubricated it with any grease. So far, I had the other one that I had to open the cover and lubricated the mechanical handle with the white grease that I purchased from a Pepboy store.
To anyone who read my post, do you think Ford has a policy to not let the customers to exchange guaranteed parts from different dealers? Do you think Ford needs the Ford Customer Relation Department at all? To me, I love the Ford’s designs, but when it comes down to the manufacturing, Ford does not do a very good job. Matter of fact, the Ford Customer Relation is so f*ck up. If their people do not keep up with the customers’ demands, they will lost all in the future.
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A D V E R T I S E M E N T S
2007Sep 18
(reported on)Explorer XLT V6
Flappy broken visor! Yet another of this years Explorer issues. Will Ford fix anything out of warranty?
missy_dubo
New Salem, PA, USA
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