will blow cold air no heat I hear part does not cost much it is the Labor that cost so much. Just Like all the other problems with the explorer ford will not fix. i am a ford retiree & my children have fords. we suppose to be a family of fine vehicles. but that is not true. thank you. thompson 5.

Update from Dec 10, 2011: Sorry it was not the blend door motor mechanic friend fixed it.part 42.00 with his discount at koi auto parts.thankyou for your interest.

HAVE A 2004 FORD EXPLORER WHICH I TAKE CARE OF...IN MAY OF THIS YEAR TURNED ON THE AIR AND THIS VERY,VERY LOUD CLICKING NOISE STARTED...I TURNED IT OFF AND TURNED THE A/C BACK ON....NO A/C!!!!! CHECKED THE HEAT....NO HEAT!!!! CONTACTED FORD AFTER I LOOKED UP THE PROBLEM ONLINE AND SAW THE THOUSANDS OF COMPLAINTS THAT ARE ON THERE...COULD NOT BELIEVE THAT FORD HAS NOT RECALLED THIS PART!!!!! COULD THIS NOT BE A FIRE HAZARD???? NOT ONLY THAT, BUT THOSE OF US WITH CHILDREN DO NOT LIKE DRIVING AROUND WITH NO A/C OR HEAT!!!!! SUPPOSEDLY THIS IS A PLASTIC PIECE AND MELTS??? HOW DOES FORD THINK THIS IS NOT AN ISSUE THEY NEED TO ADDRESS???? PERSONALLY....I'M SO TICKED OFF, I WANT TO CALL MY LOCAL NEWS STATION, POST THIS ON FACEBOOK AND CALL THE NEWSPAPER WHILE I'M AT IT......THIS IS RIDICULOUS AND I'LL NEVER BUY ANOTHER FORD!!!!!

It is cold outside and cold in my vehicle and the clicking started which was almost unbearable, but at least the heat worked, and now, no clicking but also no effing heat! I'm really unhappy with ford and they should at least offer to fix this because it is a major problem! My explorer also has the cracked rear window trim that everyone is also complaining about. Come on ford, step up and fix the problems with your vehicles... or you're gonna lose a lot more money due to people switching brands because they don't feel confident driving your products anymore, I know I don't! I will be trading this vehicle in for something else very soon!

This is the first of two incidents on the same 2004 Ford Explorer. The first was at 3 years old and the second, surprise, surprise was at 6 years old. I should have gotten rid of the piece of trash after the first. Bought the vehicle brand new in late 2004, frustrated that in just 3 years that the problem cropped up and not covered by Ford. Obviously we had high mileage, but this part/issue has nothing to do with miles driven, the vehicle was only 3 years old. I failed to do any research at the time that would have shown that this is a recurring problem since 2002. Ford refuses to recognize it and step up (and the government will not pressure for a recall) because it is not safety related. It is obvious that Ford knew/knows that this is an issue but they chose to continue their business as usual (turn a blind eye) and stick it to the consumer. The biggest cost of this repair comes in the form of labor due to having to remove the entire dash to get to the blend door and the motor. Ford should have turned on their "lightbuld" and designed a way to access the area which would have made the cost of this repair affordable.

As I stated above, three years later and $495.97 poorer, I had to again have the blend door motor replaced. I am trying to share information that might help establish that it is a recurring issue and show that the "new improved Ford Motor Company" is not any better than it used to be and that they still refuse to be a "stand-up" company and take responsibility for what is obviously a quality/design flaw. I am sick and tired of big companies pretending that they are customer service oriented, yet when it comes down to it, they leave the customer hanging with no recourse, heck you can't even get in contact with anyone from the regional service office. All Ford service issues are routed to a third party company that doesn't have a vested interest in Ford, only the money that they are paid. Imagine a company the size of Ford hiding behind a third party company. That should tell you all you need to know about their integrity.

One last point.....this "rant" comes from the son of a retired Ford assembly plant worker. Someone who always bought and defended Ford products. I can no longer buy or defend Ford. I will buy from the competition.....but in Ford's eye, that's ok because "there is a sucker born every minute" and that is the motto that they truly rely on....not customer service.

Well, this is the second time that I have experience this issue on the same car. The first time was at 3 years old, this time at 6 years old.....I think I see a pattern. The pattern though is that this is a recurring issue with 2002 thru 2008 Explorer's. Ford, however, continues to choose to ignore it even when the exact same thing happens to the same customer with the same vehicle three years later. I returned it to the dealership where I originally bought it, and had the first repair done. I told them that there is a documented history to this problem, and that I didn't think that neither I or they should have to incur any cost to repair. The dealership was great....they agreed and said they would contact Ford and present the issue to the Ford Regional Service rep for consideration. After 4 days of following up with the regional guy, the dealer called to say that because the vehicle was over 100,000 miles that Ford would not help. I countered that this issue had nothing to do with mileage. Mileage had no effect on the part or the failure, only a poor design and a well documented, fact that this was an ongoing issue in 2002 thru 2008 Explorers. The regional guy decided that he wanted to hide behind the mileage being over 100,000. This is the "new" Ford?......seems like they are still the "old" Ford, building crap and not standing up for the customer when they should.

I am the son of a retired Ford assembly plant worker. We always bought Ford.....after this treatment, I am only too happy to buy from antone other than Ford. This however will not hurt Ford, because as they say "there is a sucker born every minute" and that is what Ford is banking on, bringing in new suckers to be stuck with their poor customer service standards.

Had this start early spring the clacking and noises, when turned on the ac/ from heat... used ac all summer and then got to use the heat and wammmyyy freezing cold...would not mind if I did not have to bring my young daughter to school every morning and drive to work 40 miles each way. to repair it is 1,100, without labor!!! OK well my husband has been out of work the last three winters and I am always playing "catch up" with the bills and mortgage!Really use to like my fords, but apparently this is an issue and they have never acknowledged it!!???? May have to start to look at another brand that will stand behind their mistakes and OWN up and fix this problem..... Has nothing to do with up keep of the car, just a PROBLEM they seem to not care about!! ...how sad..

This problem is easily fix if u are the type of guy who can take apart and put back together an old alarm clock or similar. MEDIUM SKILL LEVEL Go to ur ford dealer and buy the motor for the temperature door, part # YH-1744 1L2Z-19E616-CA the cost is about $78 + tax. It took me about 4 hours to do it, including 45 minutes to go to home depot to buy an elbow for my socket set. IT DOES NOT REQUIRE TO TAKE DE DASH APART HOW THE MECHANIC SAY. THEY JUST WANT UR $$$ And if u want to give it to them that is fine. All you will need to remove is: center console (look out for tricky screws under cup holder), trim piece around a/c controls (just pry it out), and plastic panel under steering wheel for access. This motor is located to the left of the main heater door system or whatever the name is is, white in color and is attached just by 3 little screws. Hey I'm not a mechanic and I did it. My thought was: Well if I can't do it them I'll take it to the blood sucker mechanic to do it for me. U have nothing to loose just by trying. GOOD LUCK!!!

I got in my car one chilly September morning only to hear this loud "knocking" or banging noise coming from the front dash. I thought it was my motor so I went and pulled my boyfriend out of bed only to find out he didn't know what it was. He is a gearhead so I was pretty surprised. After doing some research online I realized it was my blend door that was broken. I was able to get it stuck so it only blows hot air and then this summer I got it stuck on the other side so it blew cold air. After calling around to several shops I found out the repair is going to cost me $600 - NOT worth it!! Can't wait to trade this truck in.