Ford Explorer accessories - interior problems

accessories - interior problem

8.0

pretty bad

Typical Repair Cost:

no data

Average Mileage:

39,800 miles

Number of complaints:

2 complaints

Most common solutions:

  1. Ford should replace my seats (1 reports)
  2. not sure (1 reports)

Helpful Websites About 2004 Ford Explorer leather seats are cracking prematurely

A D V E R T I S E M E N T S

problem #2

2007May 02

(reported on)

Explorer LX 3.2L V6

  • Automatic transmission
  • 36,600 miles

I have an 04 Explorer. At about eight months, the driver's side leather seat began to prematurely deteriorate. The leather is cracking and ripping. I take very good care of my vehicle. I have treated the seats, but this has not stopped the problem.

I showed the seat to the dealer service tech, but she offered no solution.

Liz V.

Edmond, OK, USA

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problem #1

2006Jun 19

(reported on)

Explorer Limited

  • 43,000 miles

I have an 04 Explorer Limited that I paid a lot of money for. The two front seats, which are leather, are cracking and ripping. I took it in to Thoroughbred Ford in KCMO, they took a look at it and said since your mileage is over 36,000 they wouldn't cover it. I can't believe Ford will not stand behind their product. They make seats that last only two years or 43,000 miles. I have taken very good care of my vehicle. I have treated the seats with amour-all leather care and it stays in the garage since I've purchased the vehicle. I will not buy another Ford product. I called the customer service care center and the person I talked to Christine was going to do research on it. She called me back and said they would not cover this problem. I asked her who had made the decision and could I talk with them. She said there are a lot of variables and there is no-one else I can talk to about it. I would like to talk to a supervisor or someone else with some authority.

alisonj

Parkville, Missouri, USA

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