Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2004 Ford Explorer one of our worst vehicles on record. "Avoid like the plague" is putting it lightly.

The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.

Another common problem for the 2002-2005 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.

Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.

6.4

fairly significant
Typical Repair Cost:
$453.00
Average Mileage:
75,168 miles
Total Complaints:
749 complaints

Most Common Solutions:

  1. waiting for Ford to recall (292 reports)
  2. not sure (200 reports)
  3. replace panel (111 reports)
  4. possible class action lawsuit (62 reports)
  5. call Ford motor company 1-800-241-3673 (27 reports)
  6. do not buy Ford again (25 reports)
2004 Ford Explorer body / paint problems

body / paint problem

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2004 Ford Explorer Owner Comments (Page 11 of 38)

« Read the previous 20 complaints

problem #549

Dec 022011

Explorer XLT V6

  • Automatic transmission
  • 94,000 miles

A D V E R T I S E M E N T S

When I first noticed this crack I showed it to my Ford Dealer to see what they had to say. Their reply was yes we have seen this before so it is not uncommon. So if this is the situation and obviously a design defect then why doesn't Ford step up to the plate and put out a recall?? Then just for fun I called different Ford dealers to see if they had the part in stock. Yes they did so that tells me if they are going to keep the part in stock that it definitely is a PROBLEM. I have been treated well by our local dealership but I feel their hands are tied in fixing this problem without any cost to me. My problem is with FORD Motor Co. They need to remember that the best and worst advertising you can get is word of mouth. Personally, unless Ford fixes this I won't buy another Ford product.

- , Entiat, WA, USA

problem #548

Dec 192011

Explorer XLT 4.3L V6

  • Automatic transmission
  • 55,800 miles

Called Ford and "at this time their are no recalls for your vehicle" but I heard that its common. All I have to do is wait and see what course of action Ford takes with this issue. Buy American, lets boost the economy guys!!!!!!!!!!!!!!!!!!!!!!!!!!

- , Chicago, IL, USA

problem #547

Jan 122012

Explorer Eddie Bauer 4.0L

  • Automatic transmission
  • 79,200 miles

Back lift window cracked through frame. I see why Ford changed this in later models back to the glass lift again. I think they should stand good for this. I see the average cost if we have it fixed is $400 plus dollars. I have spent enough on wheel bearings and oil leaks already and do not want to spend anymore.

- , Redding, CA, USA

problem #546

Oct 012011

Explorer 4.0L V6

  • Automatic transmission
  • 120,000 miles

A D V E R T I S E M E N T S

FORD ? REALLY ?? I have spent only a few minutes on the internet and found MANY complaints about this issue and Ford is telling people it isn't an "issue". Since my "CRACK" reared its' ugly head I have noticed almost every 2002 - 2005 Explorer with the dreaded "CRACK" and all I am reading is Ford will do nothing about it. I have joined the Facebook page dedicated to the "CRACK" and intend to be as vocal as I can. I am looking for information on how to join the class action suit. Maybe HBO can film a special....."Cracked in America".

- , Flowery Branch, GA, USA

problem #545

Jul 042010

Explorer ES V6

  • Automatic transmission
  • 68,500 miles

At first I thought that I did something. Then i started noticing other cars and when ever I seen another car I immediately look at the back panel and sure enough it is cracked under the glass-

It is very annoying knowing that this problem exist and that no one from ford has acknowledged any of the complaints-I will now call ford and report the issue-I will in fact let everyone who i see with the same problem know to call ford.

i would like the problem fixed-this is my only car and would like to keep it-

- , Newark, DE, USA

problem #544

Sep 012010

Explorer Eddie Bauer

  • Automatic transmission
  • 75,000 miles

Back panel cracked and is ugly and looks tacky. Don't know what the complications for leakage into the back door may be. Nice car on the outside except for that. I see the same problem on Explorers all over in just our own town, so there are a lot more of them out there that 543.

- , St. Louis, MO, USA

problem #543

Feb 242010

Explorer 4.0L

  • Automatic transmission
  • 45,000 miles

A D V E R T I S E M E N T S

If the ford company want fix a crack in the plastic panel under the rear window or recall the on going problem. They must not be concerned about selling any of there explorers in the future. If they want fix a crack that goes through their ford name then that tells me what kind of service they have or warranty on standing behind there product. why buy a ford if they want fix the problems.Just go buy a Chevrolet you will get better service and less problems. Its awful that ford company lets a simple fix or recall ruin their business. I just wanted to let everyone know about how ford stands behind their product and warranty.

- , Anderson, SC, USA

problem #542

Dec 212011

Explorer XLT V6

  • Automatic transmission
  • 103,000 miles

click to see larger images

cracked panel below the rear window

We had a mild cold spell and the crack appeared. A few days after doing some on-line research I saw this was a common problem. I spoke to a lady with a 2005 Eddie Bauer, with the same problem. I guess when the Ford Design Engineers were in Materials class, they missed the section on coefficients of expansion.

- , West Palm Beach, FL, USA

problem #541

Nov 112011

Explorer Eddie Bauer V6

  • Automatic transmission
  • 104,000 miles

click to see larger images

cracked panel below the rear window

I bought the suv used about a month ago and didn't even notice the crack. I am one of the lucky ones...I guess I would say. The spot where mine is cracked is directly in the middle of the Ford symbol and perfectly straight. I was informed the Explorer had been in a former wreck when I bought it, and everything had been repaired,so it looked like a spot where something was just repaired, and I was satisfied with it. My dad actually noticed other explorers on the road with similar cracks around or in the same spot. I think Ford should recall the part that is below the window. It would bother me more if I knew I would be keeping the car longer than about a year, but I just needed the suv for the back seat space for carseats for the kids I babysit.

- , Lexington, SC, USA

problem #540

Jan 192012

Explorer XLT 4.0L

  • Automatic transmission
  • 117,525 miles

I NOTICE A CRACK IN THE REAR PANEL ONE DAY WIHCH WAS NOT THERE THE DAY BEFORE. I DID NOT OPERATE THE REAR DOOR DURING THAT TIME THAT WOULD CAUSE THIS CRACK, NOR DID I HIT ANY THING OR WAS HIT.

- , Elizabeth City, NC, USA

problem #539

Oct 222011

Explorer XLT V6

  • Automatic transmission
  • 104,000 miles

A D V E R T I S E M E N T S

Happened after a cold snap. Seems to be a common problem that Ford will not fix. Looks like there is a class action lawsuit against Ford filed 12/22/2010 in CA.

- , Mobile, AL, USA

problem #538

Jan 142012

Explorer

  • Automatic transmission
  • 130,000 miles

seriously - this is the 2nd problem I've had with the rear hatch. my 3rd and final explorer

- , Medina, OH, USA

problem #537

Apr 072010

Explorer Eddie Bauer V6

  • Automatic transmission
  • 49,000 miles

Will Ford cover this problem? It seems many people have the same exact problem with the same make and model.

- , New York, Levittown, USA

problem #536

Oct 222011

Explorer XLT Eddie Bauer V6

  • Automatic transmission
  • 110,000 miles

Thought it was just mine but obviously this is a common problem and Ford needs to do a recall!!

- , Harleysville, PA, USA

problem #535

Feb 132011

Explorer V6

  • Automatic transmission
  • 85,200 miles

Every single Ford Explorer of this body style that I see on the road (including mine) has this problem. Every. Single. One.

- , Knoxville, TN, USA

problem #534

Jun 112010

Explorer XLT 4.0L

  • Automatic transmission
  • 70,789 miles

I have contacted. FORD and was told that there isn't a recall on this problem. I have noticed numerous models with the same problem. Obviously there is a defect on these models. Any help would be helpful.

- , Chattanooga, TN, USA

problem #533

Aug 202011

Explorer Eddie Bauer V8

  • Automatic transmission
  • 90,000 miles

So like a week before my panel cracked I was talking about how I see all these explorers with cracked rear panels and was so happy mine had not done it. Then while washing my car in the hot Texas sun it Cracked. :(

- , Fort, Worth, USA

problem #532

Aug 142010

Explorer Eddie Bauer V8

  • Automatic transmission
  • 120,000 miles

I'm very irritated.. since I bought this car nothing but problems from the windows sticking to transmission problems and cracked ac line.. now this crack on the hatch.. very expensive car and it keeps sucking the money out of you after the warranty is out... big hassle!

- , Mannford, OK, USA

problem #531

Jun 082010

Explorer Eddie Bauer 4.0L

  • Automatic transmission
  • 70,684 miles

Went to ford dealer and was told nothing could be done because warranty was over.

- , Johnstown, PA, USA

problem #530

Jun 112011

Explorer Limited 4.6L V8

  • Automatic transmission
  • 70,000 miles

Was backing the boat into the lake when I noticed the rear panel was completely cracked just to the left of the ford emblem. It had happened in the middle of the night. My only wish was that it would have broken the ford emblem off. I am embarrassed that I own a ford. The good thing is I am completely cured of ever owning a ford again.

- Kevin

- , Bonney Lake, WA, USA

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