10.0
really awfulTypical Repair Cost:
$1,990.00
Average Mileage:
85,000 miles
Total Complaints:
5 complaints
Most common solutions:
- not sure (5 reports)
steering problem
Helpful Websites About 2004 Ford Explorer gear shift broke off
2009Feb 02
Explorer XLT V6
- Automatic transmission
- 83,000 miles
i don't know why this isn't showing up?? i posted 3 times?? but my gear shift fell off my ford explorer!! with my kids in car in the night at a friends house,, what a night mare this is!! ford said they will not fix, because they have never heard of this!! im livid and broke making high car payments still and dont know what to do!! is there any way we can all report to BBB??? this has got to be a defect in the metal
2009Feb 02
Explorer XLT V6
- Automatic transmission
- 85,000 miles
my gear shift just fell off in my hands on 2004 ford explorer!! im livid!!! this has got to be a defect with metal!! how could that just break! does anyone no how much this will cost??? ford told me they never heard of this happening before, and i will have to pay
2009Feb 02
Explorer XLT Unknown 4.0L ?
- Automatic transmission
- 82,000 miles
I own a 2004 explorer xlt, and still making car payments, my warranty ran out at 75000 miles, i have 83000 miles,, im in the middle of driving, and stop at stop light with kids,, and went to back up a little and my gear shift came right off in my hand!!! i had to get car towed,, and my son in law looked at it, he said looks like the metal ford used was pot metal, not aluminum, and is know to crack! He said it is a defect and ford should fix and make recall on it,, but the ford manager told me he never heard of this and it would be quite expensive to fix,, i know have no car, and no money to fix this defect,, and i have seen many complaints on the internet about this!! im thinking of getting an attorney, or does anyone have anyway to get a hold of a higher up at ford?? all i get is customer relations at ford.com and they said they never heard of this! this is a very dangerous situation, and would hate to see it happen to someone else
2009Jan 05
Explorer XLT 3.0L
- Automatic transmission
- 75,000 miles
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126 Wednesday, January 07, 2009
Dear Customer Service:
I am writing to you instead of calling again because I strongly feel that my call on Tuesday (January 6th 2009) was not accepted in that manner I had anticipated since I have been a loyal Ford customer for nearly 30 years. In June of 2004 I purchased a brand-new 2004 Ford Explorer from your dealership. This has been my �Fifth� new Ford I have purchased from your company. This does not include my purchase of a used Ford Granada in 1981. I have become a solid Ford buyer since that time, and nearly two years ago my daughter purchased a Ford Focus.
On Monday January 5th 2009, I was in my garage and attempted to place the vehicle in reverse to back out. The gear selector broke off completely in my right hand. Now it is going to cost me well over $1,500.000 dollars to repair. I have always maintained my vehicles fully and always get the really good, no �Great� use out of your vehicles. In fact the other Explorer �98� I also own has 175,000 miles and is running very well.
I could readily accept this situation if this was a normal �Wear and Tear� issue. But this event was brought on due to a faulty part. This part lacks the quality that is consistently seen in all other parts that makes up the Explorer. I have never complained about any Ford product for the nearly 30 years I have owned a Ford.
I expect Ford to resolve this situation in one of two ways:
1) Back up its products from these unusual occurrences.
2) Make a decision on this matter you determine appropriate to this situation and my proven loyalty to your company in a timely manner.
The decision you make I will fully accept. You decision will tell me the value you place on my past, present, and future relationship with Ford. This may have been a slow news week but I must relate to you that many family, friends, acquaintances, and co-workers are anxious to see the outcome of this matter since many have never heard or seen this highly unusual defect.
Please repl within seven business days to resolve this matter. Thank you for your time.
Sincerely,
Ruben E. Martinez
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A D V E R T I S E M E N T S
2009Jun 10
Explorer LTD 4.7L V8
this suks, i was about to back out of driveway when gear shift broke. i could not change gear and the key was stuck in the ignition. car had to be towed to dealer. stranded for the whole day. cost about 2k to have problem fix. no wonder the most number of cars traded in as clunkers were explorers!
kng
Alhambra, CA, USA
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