Ford Explorer windows / windshield problems

windows / windshield problem

8.0

pretty bad

Typical Repair Cost:

$566.00

Average Mileage:

61,532 miles

Number of complaints:

3 complaints

Most common solutions:

  1. replacement hinges (2 reports)
  2. $1280 repair that ford says will reoccur (1 reports)

Helpful Websites About 2004 Ford Explorer defective hinges on rear window

A D V E R T I S E M E N T S

problem #3

2008Aug 11

Explorer Limmited 6

  • Automatic transmission
  • 42,595 miles

The rear hatch just came off as I was driving out out of a store, the hinge just broke off, as per the Ford dealer, this happen a lot due to the rear retaining water the hinges getting rotten due to the water

Carlos D.

Rochester, NY, USA

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problem #2

2008Aug 10

Explorer Limited V8

  • Automatic transmission
  • 88,000 miles

The 2002 and 2003 Ford Explorer models have a recall on defective rear window hinges but FORD would not honor the recall for 2004 when it was installed with the same defective hinges. Luckily my window did not break and it didn't fall on someones head when it fell. The replacement hinges (parts) cost $30 but the labor and disposal cost $200. My biggest gripe is that FORD continued to install the same defective hinges in 2004 but they would not extend the recall and take care of what was once a loyal customer.

matthes

St. Paul, MN, USA

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problem #1

2008Jun 25

Explorer XLT V6

  • Automatic transmission
  • 54,000 miles

About a year ago and at about 40,000 one of my hinges broke. Ford acknowledged this as a recurring problem on the explorer model but unlike ALL other years around it the 2004 had no recall, thus I had to pay for the hinges. Now fast forward to 2008 and the same hinges are not only breaking again but has now damaged the glass. The repair shop has again acknowledged a defect and refused to tighten the hinge for a temporary fix because the glass is already cracked and this would cause the blown out glass as mentioned above. Ford service stated that there was no recall on the 2004 but right outside the managers window was another explorer with the same hinge mechanism and a shattered back glass. Ford offered no warranty service because of the lack of a recall but I was advised that if I got it fixed to "avoid using the back glass because it WOULD HAPPEN AGAIN" Best quote so far on the repair is $1280.00

Charles W.

LaPlace, LA, USA

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