This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
New vehicle purchase in orlando, fl on 09-07-07. Took to local Ford dealer in memphis, tn on 09-10-07 with issue of vehicle pulling and steering wheel vibration when braking, (1300 miles on vehicle). Ford said the rotors were glazed and warped, (Ford service employees unable to explain how or why this occurred with only 1300 mile on vehicle). Ford resurfaced rotors, (Ford stated they are only required to resurface rotors, not replace them under warranty). Ford did not replace brake pads or do any other brake job associated repair/replacement. Rotors were resurfaced with over half usable brake surface removed. I explained to Ford that with so much brake surface gone the next time the rotors are serviced, the rotors will most certainly need to be replaced at owners expense. (this repair has eliminated the first resurfacing option for the consumer).
- Cordova, TN, USA
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- Cordova, TN, USA