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4.4

definitely annoying
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
25,596 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Explorer electrical problems

electrical problem

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2012 Ford Explorer Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #5

Dec 022011

Explorer 6-cyl

  • 2,000 miles

A D V E R T I S E M E N T S

First instance (2 months after I bought XLT model - bought late September 2011), in December 2011, electrical system was draining my battery causing my touch to go out, my engine light to go off, etc. Now, second instance (March 31, 2012), driving an hour to a destination, turned off the car for 10 minutes, got back in the car, the car stalled and locked the steering wheel. After talking to the service department, they told me if I got the car running, that it was safe to drive. Finally got the car turned on for the drive back, half way back, the rpms were revving and then the car was sucking back, almost home and the cars power steering started to go out and it was stalling at every light. Took into Ford dealership, they are still trying to figure out what the problem is and think it is a short somewhere in the system where they can't find it. I do not feel safe driving this car right now.

- Jupiter, FL, USA

problem #4

Dec 072011

Explorer

  • 2,000 miles
The contact owns a 2012 Ford Explorer. The contact stated that the my sync function that was installed in the vehicle caused the computer system to fail ly including the air conditioner, heating system, radio and defroster system. All systems remained at a constant rate if activated and he was unable to change the function. The failure recurred intermittently. The dealer stated that the computer system was faulty but he did not currently have a remedy for the failure. The manufacturer was made aware of the failure but failed to offer any assistance. No repairs were performed. The current mileage was 5,200 and the failure mileage was 2,000.

- Leland, NC, USA

problem #3

Nov 262011

Explorer 6-cyl

  • miles
I bought a new 2012 Ford Explorer on 11/26/11. The "my touch" computer didn't work from the begining. The response is slow or non-existent. The screens change on their own. The system freezes up at times leaving no control over nav, stereo, climate, phone, or either of 2 dashboard screens. It will switch to radio and play really loud and then switch back on it's own. Ford knows of this problem and can't fix it. They've had my car 3 times and now refuse to see me more about this. They say a fix will come in the future. Many people are having this problem. Ford is selling broken cars, charging new car prices, and can't fix them.

- Spanaway, WA, USA

problem #2

Oct 312011

Explorer 6-cyl

  • 6 miles
In the words of one of the several Ford Motor Co. Customer care case manager I've spoken to since I purchased this vehicle about 6 weeks ago, Ford's mytouch system is "totally dysfucntional". the software upon which this system is based was apparently co-authored by microsoft and Ford is currently telling customers they have to wait for the next release, supposedly due to be released in "the first quarter of next year". has anyone ever heard this kind of message before...think ms vista! my Explorer has an approx. 8"X5" touchscreen in the middle of the dash. It is supposed to come on when I start the vehicle and many functions of the vehicle are controlled by touching icons on the screen. Unfortunately, when the screen fails to come on, usually for about the initial 20 minutes after starting the vehicle, the driver controls are unavailable. This includes features like being able to view the rear-view camera, turning on the heated seats, climate control features, dealing with phone calls and selecting music sources and radio channels, etc.. mytouch also includes a feature where its supposed to sync to the driver's mobile phone, but this only works intermittently at best. The worst problem with this system, which I believe makes the vehicle unsafe for nighttime driving, is when the touchscreen, which cannot be turned off or dimmed, starts flickering (Ford's term is "strobing") very rapidly while driving after dark. This can continue for up to 30 minutes at a time, and is incredible distracting while trying to drive. I've posted a video on youtube under the heading "Ford mytouch stobing". this problem has been known to Ford since the 2011 model year and they continue to sell these problematic vehicles without telling customers until after they take possession.

- Livonia, MI, USA

problem #1

Sep 012011

Explorer

  • 800 miles
The contact owns a 2012 Ford Explorer. The contact stated that he was able to shut the ignition off with the electronic start button without placing the vehicle in park or depressing the brakes. The manufacturer was made aware of the failure. The vehicle was not taken to the dealer for diagnostics or repairs. The contact believed that there was a safety issue with all the vehicles that had a push to start button because it allowed the vehicle to be shut off without placing the gear in park and creating a risk of a roll away. The VIN was not available. The approximate failure mileage was 800.

- Rock Hill, SC, USA

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