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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,763 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer fuel system problems

fuel system problem

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2013 Ford Explorer Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #22

Dec 012015


  • 61,000 miles


My problem is that there is a strong gas smell inside car. I have small kids that I drive to school back and forth and I have no warenty.

- Brooklyn, NY, USA

problem #21

Jun 042015


  • 30,000 miles
When driving the car, there is a strong odor of gasoline. It began as intermittent and now happens almost every time we drive the car.

- Rye, CO, USA

problem #20

Oct 292015


  • 30,000 miles
Under heavy acceleration (I.e. highway on-ramp), a very strong odor (burning rubber, exhaust?) enters the cabin. This happens every time, whether the ac is on or off, recirculating or fresh air. The odor is extremely strong and lasts several minutes. I'm especially concerned for my 3 year old son who is exposed to this.

- Cumming, GA, USA

problem #19

Aug 182015


  • 39,000 miles


During acceleration, there is a noticeable, exhaust smell in the cabin of the vehicle. The smell does not dissipate unless you open the windows or turn the A/C on high to clear the air.

- Austin, TX, USA

problem #18

Sep 012014


  • 14,000 miles
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, there was smoke emitting from the exhaust pipe entering the vehicle. The contact mentioned that two passengers became sick due to the smoke. The vehicle was taken to a dealer. The technician diagnosed that there were seams in the frame that needed to be closed. In addition, the vents needed to be replaced and the air conditioning module needed to be reprogrammed. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the dealer. The technician diagnosed that more seams needed to be closed and vents replaced. The vehicle was repaired however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 14,000.

- Fort Lauderdale, FL, USA

problem #17

May 012014

Explorer 4WD 6-cyl

  • miles
Purchased 2013 Ford Explorer with around 33K miles on it. Shortly after I had it I noticed gas odor in garage and dismissed it thinking it was lawn mower etc. Then over a short time realized the odor must be coming from car and the odor was more evident after I fill up with gas. I looked on line to find out there is a recall on leaky fuel tanks and when I called Ford was told my VIN # isn't included in the recall. But, I smell gas! the odor was so strong this morning I was scared to start it, not knowing what would happen. I've only had this vehicle 5 months now, purchased used. Today I have my car at a dealer/mechanic that confirmed the odor coming from gas tank, they will keep it overnight and check where the leak is coming from. I was told if its from "fuel pump" the manufacture warranty might cover costs if its from the "filler neck" it will not be covered. At this point I would love to get rid of this vehicle. We also had to buy a new ac only 3 months after I purchased the car...long story there too!!! costing me more $ than its worth and I will never buy a Ford again!

- Hampton, IA, USA

problem #16

Mar 122014

Explorer 4WD 6-cyl

  • 10,000 miles


My vehicle is now at aprox 38,000 miles and this happens frequently upon hard accelerations and steep inclines, the smell of sulfur, rotten egg smell, or hard boiled egg smell (exhaust) this happens even when the A/C is running on recirculate. I purchased this vehicle new and am the original owner.

- East Dublin, GA, USA

problem #15

Jun 022013


  • 12 miles
The vehicles ac system floods the interior cabin with an overwhelming exhaust smell during hard acceleration or anytime the engine exceeds 3500 RPM as in climbing a mountain road etc. Dealer has performed Ford technical bulletin however the problem was not fixed. Ford told me they are aware of the problem and to "check back" in a couple of months to see if the engineers have found a fix.

- Oviedo, FL, USA

problem #14

Jun 202014


  • 34,600 miles
The contact rented a 2013 Ford Explorer. The contact stated that while refueling, the fuel leaked to the ground. The vehicle was taken to the dealer. The technician stated that the fuel tank needed to be replaced. The vehicle was repaired. The failure and current mileage was 34,600.

- Wes Sacramento , CA, USA

problem #13

May 022014

Explorer 6-cyl

  • 4,800 miles
The first thing I noticed was that the car felt like it was sputtering and running roughly. When I came to a stop light, it ran really rough and just died. It started back up and I was able to drive it home. Not knowing if the problem was just a fluke or not, I drove it the next day. After having gone about 8 miles, it did the same thing again. The engine runs rough and then just dies. It also happened to my husband as he left our neighborhood. It started to die on him but he put it in neutral and gave it gas. He took it to the local Lincoln Mercury (bayway) on gulf freeway in houston, tx. They kept it for almost 3 days, could not find anything wrong and one of the service managers drove it the last day and it never happened to him so problem was not found. Today as I was traveling down the gulf freeway (I-45) service road I slowed down for a light, the car sputtered and died while sitting at the light. The car was hard to start up and I was able to get it going and trying to drive it to mcree Ford where I bought it last summer. It stalled and I had to have it towed to dealership. Last week when I was driving around in it, the whole A/C system turned off and it started blowing hot air. All the A/C lights had gone out. Don't know if that was part of a problem or not.

- Pearland, TX, USA

problem #12

Oct 042013

Explorer 6-cyl

  • 20,200 miles


When accelerating, with engine rpms rising above 3500 RPM exhaust fumes begin to enter the cabin through the ac ducts. Odor is present regardless of ventilation mode (recirculation or fresh-air). All attempts at repair, including official tsb bulletin published by the Ford Motor Company (tsb 12-12-4) and inspection by field service engineer, by Ford dealership service center personnel have failed. Here is a part of a response from Ford to my service technician on 10/10/2013 this concern is currently under investigation. When a resolution is available, the dealer will be notified with a tsb, ssm, fsa, or broadcast message." I think this problem exists in every Ford Explorer manufactured since 2011 to present but consumers either don┐┐T know it is happening or they don┐┐T know to take it to Ford. Others with the same complaint on this website: 2011-10545178, 10537052, 10485394, 2012- 10466807, 10458341, 2013 - 10548667, 10547404, 10545106, 10534074, 10531802, 10522939, 10511749, 10503135, 10497684, 10493493, 10472937, 2014 ┐┐ 10536610 (so far). One case (10521718) even had to be taken to the hospital because of the carbon monoxide. Page 206 of my owners manual states ┐┐warning: If you smell exhaust fumes inside your vehicle, have this checked immediately. Do not drive your vehicle if you smell exhaust fumes. Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects.┐Ł Ford won┐┐T do the right thing and buy this vehicle back from me and because I bought the car certified preowned from Ford, when it was only 6 months old and 16000 miles, I can┐┐T lemon law the vehicle in fl. I have a dead vehicle that I can't drive because I won't risk mine or my family's health, so I'm at my wits end.

- Tallahassee, FL, USA

problem #11

Oct 012013


  • miles
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 13V227000 (fuel system) in the mail and stated the dealer informed her the parts were not available for the repairs. The manufacturer was notified. The contact had not experienced a failure.

- Cidergrove, NJ, USA

problem #10

Aug 272013


  • miles
The contact owns a 2013 Ford Explorer. The contact received recall notice NHTSA campaign number: 13V227000 (fuel system) in the mail several months ago and stated the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

- Hoschton, GA, USA

problem #9

Aug 142013


  • 4,200 miles
TL- the contact owns a 2013 Ford Explorer. The contact stated when she called to make an appointment she was advised that part needed to remedy the recall was unavailable. There was no time frame available for the part. The manufacturer was made aware of the issue. The contact has not experienced any failures. The current mileage was 4,200.-

- Houston, TX, USA

problem #8

Jun 052013


  • 5,200 miles
The contact owns a 2013 Ford Explorer. The contact stated that the gasoline would disappear when refueling to capacity. She also began to smell gasoline in the vehicle. The contact received notification of NHTSA campaign number: 13V227000 (fuel system, gasoline) and the vehicle was taken for repair however, the contact continued to smelled fuel after the repair. The manufacturer was notified and informed her that all of the recalls procedures had been performed accordingly on the vehicle. The approximate failure mileage was 5,200 and the current mileage was 5,800.

- Mount Ephraim, NJ, USA

problem #7

May 312013


  • 12,000 miles
The contact owns a 2013 Ford Explorer. The contact stated that after receiving notification of NHTSA campaign I.D. number 13V227000 (fuel system, gasoline) the contact took the vehicle to the dealer. The dealer stated that they did not have the parts needed to remedy the vehicle. The contact called the manufacturer and the manufacturer did not provide any assistance. The failure mileage was 12,000.

- Balitmore, MD, USA

problem #6

Jun 042013


  • miles
I have noticed that my fuel tank is emitting strong hydrocarbon vapors due to the tank being pressurized without a fuel cap. It does not come with a fuel cap. I can see the possibility of these vapors in a closed space possibly causing a fire. I am a retired firefighter and I have seen this numerous times with gas cans left in garages with gas hot water heaters.

- Midwest City, OK, USA

problem #5

Jul 092013


  • 9,200 miles
I started driving and engine started revving up, took foot out of gas pedal an vehicle continued revving up to 3,000 RPM in slow speed. Change transmission to "N" and vehicle continued at 3,000 RPM. Changed back to "D" and did not changed, once again change to "N" and back to drive and RPM came down.

- Carolina, PR, USA

problem #4

Jun 062013

Explorer 6-cyl

  • 5,780 miles
There was gasoline leaking out of the fuel module into my garage when I went to get into the Explorer to go to work. I also have a gas hot water heater in the garage beside where I park the Explorer. I was not aware there was a recall on this until I got it to the dealership. The fumes were extremely strong. I opened the garage door and let the fumes dissipate and drove it to the dealership for repair where I found out no parts are available and won't be until possibly September. I was told that my vehicle is not drivable in its current condition. I am handicapped and have an electric chair carrier on the back of the Explorer which I have to use to take my electric chair to work. Now, I have no vehicle and have been home for over a week with no vehicle I can drive. I asked Ford to swap my Explorer for an identical one which was denied. They offered me a 15 passenger van to drive until my vehicle is repaired but I would have to pay the taxes on the rental cost daily until mine is repaired. I can't get a 15 passenger van in my driveway much less my garage! I need my vehicle repaired now or a new vehicle. I can't just drive anything due to my disabilities. In addition, it should not be my responsibility to pay taxes on a rental vehicle until mine is repaired as it is not my fault that Ford's fuel modules are defective. I can't afford that cost in addition to my monthly car payment and gas costs.

- North Las Vegas, NV, USA

problem #3

May 272013


  • 10,500 miles
The contact owns a 2013 Ford Explorer. The contact stated that the vehicle emitted a strong gasoline fuel odor. The vehicle was taken to the dealer and inspected. The failure was located at the fuel tank, which was leaking fuel. The vehicle was not repaired. The manufacturer advised the contact that the vehicle was not included in NHTSA campaign number 13V109000 (fuel system, gasoline). The failure and current mileage was 10,500.

- Ashville , NC, USA

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