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10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
36,870 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Explorer steering problems

steering problem

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2013 Ford Explorer Owner Comments (Page 1 of 4)

problem #69

Sep 092016

Explorer

  • 68,365 miles

A D V E R T I S E M E N T S

Power steering went out, unable to drive vehicle anywhere. Very dangerous, could have caused a wreck.

- New Waverly, TX, USA

problem #68

Sep 102016

Explorer

  • 51,290 miles
Check engine light came on and I lost all power steering on the car. Was able to pull over. Restarted the car and power steering came back.

- Menomonee Falls, WI, USA

problem #67

Sep 052016

Explorer

  • 65,000 miles
The power steering assist has defaulted numerous times and locked my steering wheel up. Turning the car off and back on has resolved the matter for now, but I am afraid it will lock up while driving at a higher rate of speed. The service advance trac warning has also come up a couple of times. All 4 of the steering defects have occurred between the dates of September 1st and September 5th, 2016.

- Hahira, GA, USA

problem #66

Aug 282016

Explorer

  • 65,365 miles

A D V E R T I S E M E N T S

The contact owns a 2013 Ford Explorer. While driving approximately 65 mph, the power steering seized. The failure recurred. The vehicle was taken the dealer where it was diagnosed that the electric steering gear needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 65,365. The VIN was not available.

- Long Grove, IA, USA

problem #65

Aug 152016

Explorer

  • 52,500 miles
The service power steering warning appeared on the dashboard while towing a camper at 65mph on the nys thruway I pulled into a service area shut off the car and called the Ford dealership service dept. Where I bought the car the service rep told me that the vehicle was not safe to drive he asked me to start the car and see if the power steering still worked I did it and the power steering did not work the repair was done at no charge under my warranty with no explanation as to why it happened

- Rochester, NY, USA

problem #64

Aug 082016

Explorer

  • 30,688 miles
The contact owns a 2013 Ford Explorer. While driving 55 mph, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that a bolt located in the steering wheel fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 30,688.

- Summerville, SC, USA

problem #63

Aug 032016

Explorer

  • 70,900 miles

A D V E R T I S E M E N T S

Steering fails on the highway. The service power assist and service advance trac warnings come on. The vehicle looses power steering assist and it will not reset by turning the vehicle off. The blinkers will also not work when this error happens. It has already been to the dealer to be "reprogrammed" but that fix only lasted 1 1/2 days. Vehicle is now undrivable without replacing the unit, which is under recall for 1.5 million other Ford vehicles.

- Coleman, TX, USA

problem #62

Jan 212016

Explorer

  • 35,800 miles
Loss of power steering while driving.

- Chicago, IL, USA

problem #61

Jul 052014

Explorer

  • 40,000 miles
The contact owns a 2013 Ford Explorer. While driving at various speeds, the steering became very difficult to control. When the contact turned off and restarted the vehicle, the steering resumed normal operation. The dealer stated that the VIN was excluded from NHTSA campaign number: 14V286000 (steering). While driving various speeds, the windshield would vibrate and the ambient lighting would default to white on the instrument panel, which hindered the contact's visibility of all the gauges. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000.

- Miller, MO, USA

problem #60

Jun 152016

Explorer

  • 70,000 miles
The electric power steering quit working on my car. There was a recall for my car's year model for this issue, however, Ford said it does not cover the month my car was manufactured. I have taken my car to a Ford dealership who told me they verified that it was the exact same problem that the recalled vehicles had. I then opened up a case number with Ford and after a month of waiting they said they would not be covering this defect. The car is extremely hard to steer and sometimes near impossible. I feel this is a safety concern that should be taken seriously. However, Ford does not seem to care.

- Bartlesville, OK, USA

problem #59

Jul 072016

Explorer

  • 36,000 miles

A D V E R T I S E M E N T S

36,000 miles on my 2013 Ford Explorer. Started up my car and went to back up and I had no power steering. My car was built after the cut off of the re-call and will be having it looked at and fixed on Monday. Ford needs to extend the re-call to later models as this problem is effecting a lot more Ford then they thought. This is out right wrong of Ford.

- Loxahatchee, FL, USA

problem #58

Jun 142016

Explorer

  • 60,000 miles
Vehicle was parked and when I started to back up the message center displayed and flashed power assist and the steering was difficult to turn. I pulled forward into the parking space, shut the car off and restarted the vehicle. At this point the power steering retuned and I drove it to the dealership. Ford has a recall for similar 2011-2013 Explorer but the VIN code series on my Explorer does not fall under the current recall which is #14S06. I have attached a service invoice of the repairs done which are the exact repairs the recall #14S06 calls for.

- Burkburnett, TX, USA

problem #57

Nov 292013

Explorer

  • 112 miles
One week after I purchased my brand new Ford the transmission started going bad after a month I was told that it is defective and I had a new transmission installed my air bag sensors were changed cause they were defective my transmission was damaged again and was repaired again and the fuel was also recalled my Ford still give me a very bad smell when driving on the highway I believe it still has damage in the transmission also when I went to get my car balanced with Ford the power steering piece that was electric that cost me almost $1,000 please I can take any help I can get

- Caguas, PR, USA

problem #56

Jun 062016

Explorer

  • 44,000 miles
I have a 2013 Ford Explorer with 44,000 miles and sent it to the dealer. The dealer said the power steering gear box is not functioning and needs to be replaced. There is a recall on Ford Explorer's for the 2011-2013 models for the "power steering assist fault", which did come on and the power steering failed in my vehicle. I contact Ford directly and they were of no help and offered no assistance.

- Tallahassee, FL, USA

problem #55

May 142016

Explorer

  • 75,000 miles
Driving approx 45mph through town on a multi-lane roadway, steering became virtually impossible, nearly locking up. Was able to maneuver vehicle off the road without damage or injury. Vehicle was towed by towing company to nearest Ford dealership awating evaluation/repair at this time.

- Clewiston, FL, USA

problem #54

Dec 112015

Explorer

  • 40,000 miles
The contact owns a 2013 Ford Explorer. While driving at various slow speeds and turning, the steering wheel seized without warning. The failure was persistent. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.

- Olathe, KS, USA

problem #53

Apr 012016

Explorer

  • 75,000 miles
The contact owns a 2013 Ford Explorer. While driving at an unknown speed, the steering wheel became extremely hard to maneuver without warning. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and verified that the vehicle was not included in NHTSA campaign number: 14V286000 (steering). The vehicle was not repaired. The VIN was not available. The failure mileage was 75,000.

- Chicago, IL, USA

problem #52

Apr 152016

Explorer

  • 74,000 miles
Complete loss of power steering while driving. I momentarily felt panicked inside, my children were in the car and we were going 70. Turned the car off and restarted and it drove. I took the vehicle in to the dealership and it seemed fine. 9 months later (April 2016) it happened again driving 45mph in heavy traffic with my children in the car. I was able to force the car to the side of the freeway and calm down. The car would barely steer. It was harder to maneuver than driving an older vehicle without power steering. It was just short of being locked up. Again it reset after turning on and off about 5 times. It was evening and I decided it had to go back to the shop the next day. The following day it was locked up completely and not drivable. I had it towed to the dealership as it was not drivable and unsafe. The power steering assist and traction assist alerts stayed up- both functions showing off.

- College Station, TX, USA

problem #51

Apr 122016

Explorer

  • 95,000 miles
The contact owns a 2013 Ford Explorer. While making a turn at an unknown speed, an abnormal clicking sound emitted from the steering wheel without warning. In addition, the vehicle veered to the left or right independently without warning. The vehicle was taken to a dealer where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000.

- Edgemoor, SC, USA

problem #50

Nov 022015

Explorer

  • 61,144 miles
Takata inflators, I bought my 2013 Ford Explorer in July of 2015. By November 2015 my car had been making very loud scraping noises every time I turned right or left. I brought it to the Ford dealer that I bought it from to get it checked out. The dealership had to replace the steering rack, which fixed the problem. However, it was not covered under any warranty or recall. In researching online I found that some 2013 Ford Explorer have had the same problem and are covered under an active recall. Mine still is not!!! I have 2 small children and was told that it needed to get fixed asap otherwise my steering wheel could freeze up, which would cause an accident and put our lives in danger. I am very upset with this as I had to pay $1561 out of pocket and our lives were in danger!!!!

- Oelwein, IA, USA

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