I contacted the dealer approx. 41,000 miles and i had the truck a little over a year. They had me speak with their on site paint and body shop. I didn't even tell him the color of the truck and he asked me is the color dark blue. I replied yes and he told me Ford was having some problems with this color.....well as soon as I told him the mileage it was like you should have brought it in before 36,000 miles and we could have done some thing about it.......NOT !!!!! Took it to another dealer and WHY ? They were just as bad. Two ford trucks with paint problems in a row. Well customer service is important to me and they lost my business. I will never give them another chance. Truck runs good ...but looks like crap.....see ya.
I was glad to see that I am not the only on with this problem. I have 144,000 miles on my Sport Trac and had noticed the paint on the hood was odd from the beginning I bought it new) but didn't ask the dealer about it. It was recently that my brothers started noticing it and asking me if it had been in a wreck or something. I will probably fix it eventually because I want to keep the truck forever, even though I will buy a more few efficient car in the future for daily use.
After having the truck just one year, the hood and roof had to be painted on two occasions due to the paint showing stars(cracked paint). Now the left and front fenders are showing the same thing. I know darn well a good paint job shouldn't start cracking after four years. Will take it to the dealer again(9/1/05) and really let them have it(for what it's worth). I know it's going to cost more than $100.00 this time because it's out of warranty. Might as well go for it anyway. This type of work is not acceptable.
The paint on the hood started forming small "spiderweb" cracks. Contacted Ford and they only said they hadn't heard of any other instances of that happening and I must have caused it some how. I guess regular washing and waxing is bad for Fords.
The Explorer has always been shedded and the paint is cracking all over the body. Its black and looks better dirty than clean now. I used to take such pride in its appearance, but no more. I used to love to drive it, but was that ever a mistake. If I had let it sit for 2 1/2 years in the sun in TX it would be covered, but stupid me, I drove it. I loved that truck, note past tense. The man at the body shop told me it was overpainted and it was a defect, but Ford won't stand behind it. It looks like someone took a razor blade and made hundreds of cuts. The dealer who sold me the truck had his place shut down and all the inventory hauled off and he is somewhere in NM. The people of Borger and Dumas TX would love to get their hands on Mr. Wild Ford Auto. He stole my money for the extended warranty, but thats another story but one in which Ford stated that although each dealer owns the dealership and they are not responsible for their actions, they would stand behind their product. LIARS!!!!!!!!!!!!!
- Judy H.,
Amarillo, TX, US
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Ford authorized 27 hours to disassemble, sandblast, and repaint the truck. The dealer says they have done a number of these and it takes 80 hours, or 2-3 weeks to do the job. The dealer is refusing to do the job.
A D V E R T I S E M E N T S
I contacted the dealer approx. 41,000 miles and i had the truck a little over a year. They had me speak with their on site paint and body shop. I didn't even tell him the color of the truck and he asked me is the color dark blue. I replied yes and he told me Ford was having some problems with this color.....well as soon as I told him the mileage it was like you should have brought it in before 36,000 miles and we could have done some thing about it.......NOT !!!!! Took it to another dealer and WHY ? They were just as bad. Two ford trucks with paint problems in a row. Well customer service is important to me and they lost my business. I will never give them another chance. Truck runs good ...but looks like crap.....see ya.
- mr ed, Coral Springs, FL, US