10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Ford Explorer Sport Trac accessories - interior problems

accessories - interior problem

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2003 Ford Explorer Sport Trac Owner Comments

problem #1

Apr 062005

Explorer Sport Trac 4WD 6-cyl

  • Automatic transmission
  • 0 miles

A D V E R T I S E M E N T S

Issue is non safety related. Issue with known manufacturers defect covered under warranty that cannot be repaired and will not be replaced. Purchased vehicle new in September of 2003. Desired feature was hard tonneau cover to keep bed dry and secure. Cover leaked. Took back to dealer after approximately a year and a half to get repaired and was told that "leaking" was not a covered item per Ford warranty group and that it was expected. Told to resolve with customer service if had further questions. Called customer service to clarify why they didn't consider leaking a covered item and was told it was covered and they would work with dealer to understand why not fixed. Got call back next day stating that Ford was aware of leaking issues and while should be a warranty covered item, they did not know how to fix or if they ever would. Was told to check back periodically to see if any fix had been issued. Ford is not honoring their stated warranty. It has been 2 years since my 2003 was put on the market and still no fix for the issue which Ford says they have been aware of. My $600 spent on a tonneau cover to keep the bed dry is wasted and Ford is still selling this tonneau cover to other consumers.

- Portland, TN, USA

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