This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Issue: Abrupt engine shutoff while driving at high speed. Occurance: While driving on an interstate highway at approximately 70MPH in far left lane, the vehicle abruptly shutoff. With no power, the power steering also did not function, however, had enough speed to safely pull onto the grass median. It appears the problem is with a known issue to Ford, which is the fuse for the fuel pump (#27 in the engine compartment PDB) will melt and cause either intermittent or complete failure even while driving at high speeds. Given the conditions I was extremely lucky to have been able to pull off, and then back on to the roadway safely. Ford has a fix available Fuel Pump Jumper Harness Kit. Kit Terminal Part #: WT56872 (14293) as a result of this problem, yet it seems there is no active recall for this to be installed. WHY"?" This could have resulted in multiple deaths and injuries for a single incident - I think that's unacceptable and hope NHTSA will concur and compel a recall to fix this issue.
The contact owns a 2010 Ford F-150. The contact stated that after parking and then returning to the vehicle, while attempting to restart the vehicle, the engine failed to turn over. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the power junction box needed to be replaced. The vehicle was not repaired and remained at the dealer. Neither the dealer nor the manufacturer had been made aware of the failure. The approximate failure mileage was 200,000.
The contact owns a 2010 Ford F-150. The contact stated while driving approximately 25 MPH, he slowed down and when he made a right turn, the vehicle stopped completely. There were no warning lights illuminated on the instrument panel. The contact was able to get the vehicle safely in the parking lot. The failure had occurred several times. The vehicle was taken to an independent mechanic to be diagnosed. There was no failure found. The manufacturer was notified of the failure. The approximate failure mileage was 65,320.
All electric devices and warnings having to do with the left rear passenger door have shorted out due to excessive wear from repeated opening and closing of the door. Inspection of the harness immediately adjacent to the door frame shows excessive wear and broken wires. Possible confusion to the driver from unsafe dash warnings and false warnings that a rear passenger be seated next to a door that is not properly closed. Dome lights may not extinguish during driving. Electrical fire hazard. Required fix is Ford replacement part #9L3Z-14631-CAA. Internet search has shown this problem to be wide spread among F-150 crew cab back doors.
Seatbelt chime/ alarm is defective. See all youtube videos showing so. Seatbelt light and chime continuously stay on and chime alarm continuously rings even while seatbelts are on & locked in position. This is very distracting and a dangerous situation for drivers attempting to make it go off/ work correctly while driving. This seatbelt chime is defective is both when driving / in motion and stationary. Body/windshield area structural defect- there is a hole/opening that allows rain/ water to leak into interior of truck, leaking water inside truck interior from upper build seam, through the grab handle located at side of windshield in front of front passenger, then liquid drips down onto carpeted floorboard. This body structure defective opening/ hole is located somewhere between upper windshield seam and the interior front passenger grab handle at windshield frame. Water drips through this handle. This windshield leak defect occurs when the truck is in motion and when stationary. Electrical/ignition switch- turning on track with ignition key, ignition switch does not always perform correctly. It often disallows the ac, the windshield wipers, and backup camera to work, while everything else is working. Because everything else may be working, the driver may not notice that the ignition switch has been turned on incorrectly.this defect, especially the back up camera not working, and windshield wipers, is dangerous. The switch should be made to consistently work at all times the same way. This defect is noticed when stationary, but often when it's too late and in motion.
- Lake Jackson, TX, USA
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Truck shut off while driving. Would not restart. Alternator not holding a charge, replaced battery and told by dealership wiring harness short. Fuse 27 and needed fuel pump fuse relocation kit. Would be second time replacing wire harness. Less than 2 years between repairs.
I was traveling with my wife and 3 children in my 2010 Ford F150 platinum. It had snowed the night before so I had cleaned the windows and turned on the defroster, including the rear defroster. I was running the truck for about 15 min when the rear window started to smoke and a small fire, burning occurred before the glass in the rubber seal (outside). I threw water on it while my wife and kids (11, 9, and 3) evacuated the truck. I was able to contain it, but the window cracked during the burn/fire due to the heat. My wife was taking my daughter out of her car seat as this happened. We turned the truck off and contacted the local Ford dealer who said the service department was closed until Monday but to bring it in as there was a recall and they were aware of similar issues. I took the truck in today Monday January 18th and the service department said there was no recall or anything they could do. Not one did anyone ask for the welfare of my family nor did they pretend to care about the situation of one of their parts/vehicles causing a fire and potentially injuring or worse causing death to one of there customers. I was informed to contact customer service who gave me the same response. That my VIN had no recall listed and that would not cover any repairs. I did some research and read on numerous Ford forums about this issue with 2009-2012 Ford trucks. All with the same exact burn/fire location and exact rear window (far right) cracking. This is concerning that Ford is clearly aware of this issue but takes no responsibility to attempt to correct and look out for the welfare of its customers. I would understand a mechanical issue and a part breaking down but I should not fear that my vehicle will catch on fire and cause harm to my family. Thankfully nothing worse happened to my family and I but it should not take the worst case scenario for Ford to assist with this.
I was driving my truck when all of a sudden all of my dash lights went on and my headlights and taillights shut off while I was driving in the dark! it was very dangerous as I was on the highway and my truck started jumping and shifting weird. The traction was messing up. After taking it to the shop they told me it was the computer. I was in a very dangerous situation because of a common fault in this year model. I will be taking to a lawyer Monday. Please get back to me as soon as possible.
The day I went to purchase this vehicle the dealership told me then there was an electrical problem that has caused the radio not to work. That they will fix it next day. I basically got the run around had there mechanic look at it he could not figure out what was wrong. I informed them that there is more then just the radio the air bag system does not work or show that it works. Also pointed out that chunks of metal was falling from the bottom of this every time I shut the door. Still nothing has been done. They used rustoleum bed liner to cover every inch under the truck. It is literally falling to pieces. 3 weeks go by after sending numerous emails on update when this will get fix and they tell me that they will not fix it because the co signer left a bad review. I have no working air bags. And I'm paying 15 thousand for this truck.
While driving, suddenly all warning lights began flashing randomly, radio and 4 way flashers went on. After turning off the truck and removing the key, the problems continued and the engine would not restart. Towed it to a dealer. They diagnosed it as a bad "smart junction box", and replaced "D module".
Dash lights go out without doing anything, also all gauges on dash go to 0 (like when the truck is shut off) and the A/C compressor and blinkers stops working, the fan continues working. The engine, breaks, headlights continue to work. Sometimes if you hit the dash with your fist everything will return to working condition. Good luck figuring this out because Ford dealership can't.
The normal camshaft phaser issues are occurring. Loud knocking, vibrating while idling, and general rattling from the motor when the truck isn't above 1000 RPM's. while this may not directly cause accidents, in intense rattling and knocking can cause other issues to arise which in turn can cause major safety concerns for the NHTSA. If Ford doesn't decide to take on this issue and repair it, then it can be expected that every 3 valve Ford motor made since 2005 will eventually succumb to these major issues. As we all know Ford has had issues designing motors in the past, primarily the 6.0, 6.4 and 5.4 motor that I currently own, but it is time for Ford to step up and handle the mechanical problems that their designers negligence caused. It is not too much to ask that an auto manufacturer stands by their product and repairs or replaces the faulty part when the time comes. Additionally in the part you wherein you asked for the date of the incident, I will put the most recent occurrence but please note that this issue is reoccurring and you should expect knocking and vibration every time you drive.
The contact owns a 2010 Ford F-150. The contact stated that the vehicle did not restart after fueling the vehicle at a fuel station. The vehicle was towed to autonation Ford panama city (730 West 15th St, panama city, fl 32401) where it was determined that the 20 amp fuse number 27 was overheating and needed to be relocated. The manufacturer was notified of the failure. The vehicle was in the process of being repaired. The approximate failure mileage was 120,000.
As I was driving to work this morning with my rear defrost on - Monday 10-21-2019 around 7:30 am on the same hwy I take everyday, I notice smoke coming from the passenger side back windshield, as think in my mind what the hell I need to pull over to check it out, all of a sudden a loud boom goes off and my back passenger side windshield explodes..after collecting myself I stop to check it out and notice where the smoke is coming from, as I'm looking at my back glass I notice the smoke is coming from the outside of the windshield around the rubber gasket, it was literally melting. I also have a video where you can hear the cracking/ melting of the back windshield
The contact owns a 2010 Ford F-150. The contact stated that the electrical system failed. The contact could not hear the warning chimes, the speedometer lighting was not illuminated, and the instrument panel gauges were not visible while driving at night. The contact took the vehicle to an independent mechanic where it was awaiting diagnostic testing. The manufacturer and dealer were not made aware of the failures. The failure mileage was 132,699. The VIN was unknown.
The truck driver heated seat wires overheated and began to catch fire. The wires melted and caused the excessive heat to catch the foam and fabric to burn. The heated seats were not turned on at the time.
The contact owns a 2010 Ford F-150. The contact stated that the vehicle would not start. An independent mechanic diagnosed that the fuel pump fuse was melted. The mechanic installed a new fuse. The contact stated that the manufacturer issued technical service bulletin number: 15-0137 regarding the failure. Childre Ford (1207 S harris St, sandersville, ga 31082, (478) 552-8200) was contacted and ordered a part specifically for the repair. The manufacturer was contacted and developed a special remedy for the failure. The contact was concerned that the fuse panel was damaged and could cause the engine to shut off, loss of power steering, and a possible crash. The failure mileage was 204,000.
Truck was parked hooked to a camper when I tried to start the truck it would not start. Had to tow the truck to the Ford dealer they told me it was the fuse that overheated they would have to replace it with a fuse kit. The dealer said it was not covered under my extended warranty but I did however see an article in cars.com stating that Ford was replacing this free of charge. It seems to me that Ford is aware of this fuse that overheats and in fact sells a fuse kit that relocates this fuse at a charge of $480 but I'm sending this survey hoping to overturn this. According to other Ford owners this issue has occurred while driving and seems very unsafe I was fortunate enough to be parked and just inconvenienced.
A D V E R T I S E M E N T S
- Ashburn, VA, USA