This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2010 Ford F-150. Consumer writes in regards to a complaint with vehicle dealership. The consumer stated in January 2012, he started to hear an incessant high pitched squeaking noise coming from the rear driver's side of the vehicle. The dealer informed the consumer the squeaking noise was coming from the tailgate latch assembly on the driver's side. The dealer stated they lubricated both sides and was road tested and the noise was gone. The service rep, then gave the consumer a tube of silicone that was used primarily for brake components and informed the consumer, if the noise returned, lubricate the tailgate latch. For awhile, there was no noise coming from the vehicle. Approximately two weeks later, the noise had returned. The consumer went to another dealer, to have the vehicle inspected. The dealer informed the consumer, that the previous dealer provided him with the wrong type of lubricant and the dealer reassured him the problem had been resolved. However, two months later, the noise had returned again. The consumer returned to the dealer again, where they chose to lubricate the tailgate latch assembly for the third time. The consumer stated he had other issues with the vehicle that were corrected, such as the right rear shock, the transmission slip yoke, a loose fuel door and a rattling noise in the driver's side door panel.
The contact owns a 2010 Ford F-150. The contact stated the U-boats on the side of the vehicle that hold the rear axle in place, were not properly tightened by the manufacturer. There was a clanking noise coming from the rear of the vehicle whenever the contact drove over a bump in the road. The rear tires were balanced and an alignment was performed, but the failure continued to occur. The contact took the vehicle to the dealer who confirmed that the U-boats were 50 pounds under torque. The dealer stated the rear axle shifted out of place on the vehicle and it was just a matter of time before the axle detached from the vehicle. The failure and current mileage was 15,500.
We noticed a very bumpy ride, as a person would expect when driving down a rough gravel road with pot holes. When the Ford mechanic checked it out, we were told both rear shocks were no good "gone". we have not had any loads to cause this problem. Is this a defect or an isolated incident?
- Rockford, MI, USA
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- Dallas, TX, USA