This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford F-150. The contact stated that while driving at 10 MPH, there was an abnormal ticking noise that increased to an abnormal knocking noise. While driving, the vehicle lost pressure. The check engine warning light was illuminated. The vehicle was towed to the residence. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 142,000.
The vacuum pump recall was replaced in 2016 and it-??s bad again. I have the emissions warranty with ford I am 6 owner the other 5 owners were resale so I get the one time lifetime emission warranty. the truck is doing all kinds of crazy stuff
The contact owns a 2011 Ford F-150. The contact stated while driving at various speeds, the vehicle shifted into first gear and became stuck in the first gear. The contact was able to pull to the side of the road and restart the vehicle after multiple attempts. The check engine and wrench warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 65,000.
The contact owns a 2011 Ford F-150. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that her daughter stated when she pressed the accelerator pedal, the vehicle jerked and then stalled. The vehicle was taken to an independent mechanic and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 204,000.
- College Grove, TN, USA
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The contact owns a 2011 Ford F-150. The contact stated while driving 60 MPH, the vehicle down shifted independently with the check engine and power train warning lights illuminated. The contact was able to pull over and shut off the vehicle. After several attempts the contact was able to restart the vehicle, but the vehicle would only shift into drive. The vehicle was towed to the dealer and the contact was informed that the molded leadframe needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty on the vehicle had expired and advised to contact NHTSA Hotline. The failure mileage was 120,000.
The contact owns a 2011 Ford F-150. The contact stated that while driving for an extended period in humid weather, condensation would build up around the intercooler. The moisture around the intercooler then got sucked into engine combustion chamber resulting in engine misfire. There was no warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the timing chain needed to be replaced. The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2011 Ford F-150. The contact stated that at start up, he heard a rattling sound coming from the hood of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing chain and camshaft failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 40 MPH, the contact heard an abnormal sound coming from the vehicle. The vehicle inadvertently downshifted and the check engine warning light illuminated. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle was not under warranty and referred the contact to contact the dealer. The vehicle was not repaired. The failure mileage was 135,000.
Bought a used truck. That needed timing chain and cam phasers a week after I bought it from a Chevy dealer. They sent me to Ford dealer it cost $2800 a week later it did the same thing. I was out of town and could not get back in the month. So when I got back they scanned again and charged me again. Then told me it needs a new engine. So I contacted Ford customer service and they said nothing they can do. I owe $10,000 and they want $11,000 for an engine. I have had the truck for a year but it all started in first week of buying truck.
The below was sent to me, It is difficult for me to understand why I was not told the recall expired in 2016 when I made the appointment (6-6-23) and when I handed my property over (6-12-23) to this dealership. Thank you for the diagnostic, it was very helpful, but, I still run the danger of crashing due to my breaks not pressing down when the pump goes out and the option to get FORD to fix it expired in 2016, My VIN is registered and I did not get a notice, I would gladly give this shop the $$ to fix the 2016 recall that expired. Now, that business will go to your competitor. If you were not aware of the expiration, I get that, but, you are a shop specifically designed for my Ford, again, thank you for the diagnostic but the way it was done I can't trust this shop or get other females to come there. Keep Jeff, do not run him off, his soul and manners feel safe and trusting, he treated me very well and I know he did what he was told to do by whoever was in charge. There is no need to contact me moving forward, but, this very email will be submitted to all the proper authorities (NHTSA.GOV, FTC.GOV, FORD.COM) when I hold FORD and others accountable. I work very hard for the life I have grown accustomed to. Respectfully, ************************************************************************** Chris Moore Service Advisor REQUESTED SERVICES (June 6-2023, email) PERFORM OPEN RECALL Wyatt Johnson FordDealership We look forward to seeing you! Wyatt Johnson Ford 646 Thompson Lane Nashville TN 37204 (615) 942-3165 https://www.wyattjohnsonford.com
The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the service vehicle warning light and the check engine warning light illuminated. The contact stated he used an ODB code reader and retrieved diagnostic trouble code P0741. The vehicle was taken to the dealer, who informed the contact that the vehicle was not included in TSB: 19N01 because the code was not the code stated in the TSB. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 217,000.
Truck downshifting while driving and looses mileage speedometer and gets stuck in 3rd gear and shifting hard. Start truck up it does good for like 5 mins then downshift and pops into 3rd and get engine light and wrench light
While driving, the transmission will randomly down shift into 1st gear and the speedometer will die. The truck flashes a -€œwrench-€ icon. There is no pattern, the issue is intermittent. When the speedometer dies, the transmission will only shift in -€œmanual-€ mode, but will not shift above 3rd gear. The check engine light illuminates and throws codes P0720 and P0722. This indicates an output speed shaft sensor failure. Ford released a Customer Satisfaction Program 19N01 for this issue and offers full repairs. However the repairs were only valid if the truck was less than 10 years old or less than 150,000. My truck is now 11 years old (the issue first was present in May 2022) but I only have 73,000 miles. Ford is unwilling to help because I am outside the warranty by a few months. This is a definite safety concern because I-€™ve been driving on the freeway at 75 MPH in 6th gear only for the transmission to downshift to 1st gear, which causes a violent skid and potential rollover and accident. I live in a severe wintery area, and this issue makes the truck undriveable in the snow and ice. I would like for Ford to run a diagnostic scan, and replace the required components based off their previous CSP. Or, consider this a safety recall and allow me to trade my truck in with no penalties.
Lost power steering while driving. Power assist failure flash on dash and then power steering went out and caused me to crash. Just like all the recalls for the same type of vehicle same year
The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of motive power. Additionally, the turn signal failed to deactivate after turning and the instrument panel displayed a blank image. The vehicle was not yet diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.
I was driving 65MPH. The Change Oil Soon Message come on. I pressed Reset to clear the message. Within seconds the truck jerked twice and when I looked at the dash I was in 1st gear doing over 5500 RPM. The speedometer showed I was not moving but no other indications of error on the dash. No Wrench showing this time. I pulled over and turned the truck off. Restarted the engine and everything was just fine the whole way home from there. I drove the truck to the dealership (Lawton, OK) to check the truck for me on Thursday but they seemed to think if the check engine light was not on there was no urgency. They know it is an F150 from 2011. They want me to return on the 16th for an appointment.
A D V E R T I S E M E N T S
- Ruffs Dale, PA, USA