10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,830 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford F-150 accessories - exterior problems

accessories - exterior problem

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2013 Ford F-150 Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #27

Feb 142016

F-150

  • 30,000 miles

A D V E R T I S E M E N T S

I own a 2013 Ford F-150, FX4 ecoboost, while driving in regular conditions on a tropical weather, a few minutes after turning on the rear window defroster I heard a loud noise, like a gunshot, then realize the rear (driver side) window of my truck had shattered spontaneously. Upon inspection there were no signs of impact on either side. I was really concerned because I had a toddler sitting on a car seat in the middle of the backseat. After looking up in the internet I found dozens of people that have experienced the same issue most of them with a negative response from the dealers. As of now I'm trying to work the issue out with an authorized dealership in my local area. But if I get a negative response, I'll have to go thru my insurance and pay a premium increase since the cost of repairs are around $1,200. Ford and the window manufacturer carlite should definitely look into this issue and respond for this fault.

- Carolina, PR, USA

problem #26

Feb 112016

F-150

  • 37,000 miles
A short in the rear defroster has caused my window to shatter. This happened for no reason conditions were clear and temp was about 6 degrees F.

- Salem, WI, USA

problem #25

Feb 092016

F-150

  • 60,000 miles
Remote started the vehicle, as is done most mornings. After about a 10 minute warm up, I leave for work. Travelling down the road, the temperature is 6 degrees and I notice what looks like ice on the driver side pane of the rear windshield. I attempt to turn on the defrost and it doesn't work. I then realize this pane of glass is actually shattered and it is not ice as thought before. After doing research, I see that this is somewhat of a common problem. I am not sure exactly what caused the problem, but assume it must be related to the defroster as I am sure it is automatic with the remote start below certain temperatures.

- Cambridge, MN, USA

problem #24

Jan 282016

F-150

  • 45,000 miles

A D V E R T I S E M E N T S

Pickup truck has sliding rear window with rear defrost. After using defrost for approximately 10 minutes the rear window shattered with a loud pop. The vehicle was stopped at the time.

- Westmont, NJ, USA

problem #23

Jan 292016

F-150

  • 27,000 miles
After remotely starting my truck, I was sitting in the driver's seat putting on my seat belt and preparing to start driving home when I heard a loud "bang". I got out thinking that something hit the truck, but saw no sign of anything like that had occur. After arriving at home, I opened the back door on the driver's side to retrieve my work belongings, that is when I noticed that the driver's side panel of the rear window was shattered and completely spider-webbed. The temperature at the time of this occurrence was approximately 32 degrees Fahrenheit. The remote start setting for the rear defroster is set to automatic, so I don't know if it came on during the remote start. The vehicle was stationary and idling at the time of the incident. The vehicle is a 2013 Ford F-150 FX4 with 27,000 miles. The vehicle is equipped with rear defroster and a power rear window.

- Fraser, MI, USA

problem #22

Jan 292016

F-150

  • 35,431 miles
Put on rear defrost while driving in 28 degree temp on city street 25mph and seconds later heard what sounded like a gunshot only to find the back window shattered. Dealer said they here of this on occasion because the defrost heats up so quickly and hot that it can shatter a cold window. This could be very dangerous to human life

- Parma, OH, USA

problem #21

Jan 012016

F-150

  • 56,000 miles

A D V E R T I S E M E N T S

"window shattered" driving straight ahead on roadway for approximately 10mins when suddenly the rear window shattered. The rear window on my F150 is a 3 piece window with the center piece being a slider. The left rear window shattered. Temperature was upper 20's and rear defroster was on. There was no intentional act and, this was obvious a defect of some kind occurred. Photos were taken and a police report was filed for documentation purposes. Complaint made with Ford and a claim # was provided but no assistance provided whatsoever.

- Livonia, MI, USA

problem #20

Jan 192016

F-150

  • 36,500 miles
Remote started my vehicle. Got in vehicle and heard a loud bang. Upon inspection I discovered my left rear window panel was completely shattered. Vehicle was stationary at the time and still in park. Not sure of root cause. Did research problem and found several similar issues. Most were determined to be related the the defrost system. Apparently Ford is aware of the issue but to date has not issued a recall nor have they issued a bulletin.

- South Bend, IN, USA

problem #19

Jan 142016

F-150

  • 28,461 miles
2013 F150 Ford parked outside on driveway. Sunny with temperature roughly 32 degrees Fahrenheit. Remote start used to warm up truck. Walking out to truck when a loud bang/gunshot type of sound happened without warning. Walked around truck and saw that driver's side of the power sliding rear window (3 sections) had started to spider crack. This part of the window then continued to crack until the whole section was spider cracked. (the sharp edges of glass were on the inside of vehicle window.) the vehicle was taken to dealer for evaluation but was told it is out of warranty. The dealer estimated replacement cost is $1,200-1,300 usd. (parts and labor).

- Kennett Square, PA, USA

problem #18

Dec 082015

F-150

  • 55,000 miles
Back window shattered, power sliding back window (drivers side, 3 part back window). Used rear defrost for a few minutes and it blew up at a stoplight, sounded like a gunshot.

- Lakeville, MN, USA

problem #17

Sep 262015

F-150

  • 31,000 miles

A D V E R T I S E M E N T S

Power rear middle window shattered when truck was sitting still in parking lot. Rear window defroster was on while driving truck. Windshield wiper come on every twenty seconds with switch in off position

- Clanton, AL, USA

problem #16

Jul 042015

F-150

  • 36,450 miles
The contact owns a 2013 Ford F-150. The contact stated that while the vehicle was parked and remotely started, the rear drivers side glass shattered without warning. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 36,450.

- South Mont, NC, USA

problem #15

Mar 152015

F-150 4WD 6-cyl

  • 21,269 miles
Mar 15, 2015 at approx. 1030am, started vehicle with remote start fob, after warming for approx. 10 mins left traveling at roughly 15 mph, heard loud bang/pop, noticed that rear drivers partial window was shattered. Traveled approx 1/8 mile and returned home to investigate and found no visible damage on window or area around window. Researched online with other Ford owners and found multiple other occurrences as above.

- Vickery, OH, USA

problem #14

Jan 092015

F-150 4WD 6-cyl

  • 36,800 miles
Driver side rear slider glass exploded when putting on the defrost, traveling 55 mph at zero degrees outside, called Ford and they said not there problem, had to fix myself.

- Woodland , PA, USA

problem #13

Jan 022015

F-150

  • 15,700 miles
I was warming up my 2013 F150 lariat supercrew before leaving my home to head to work. I always use the remote start feature. It turns on the heated seats, climate control and the mirror/rear window defroster. After a few minutes, I opened the drivers side door, got in and before shutting the door I heard a loud pop. Turns out that it was the drivers side section of my 3 panel sliding rear window shattering.

- Martinsburg, WV, USA

problem #12

Dec 082014

F-150

  • 41,000 miles
The contact owns a 2013 Ford F-150. The contact stated that the windshield wipers failed to operate. The vehicle was taken to a dealer, who diagnosed that the multi function switch needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.

- Girdwood , AK, USA

problem #11

Dec 182014

F-150 4WD 6-cyl

  • 15,000 miles
Using the factory remote, I started the 2013 Ford F150 for first time of the day 12/18/14 and entered vehicle 5 minutes later. Put key in column ignition. Did not touch any controls. With the transmission still in park, a very loud noise occurred. One section of the rear window / backlite had shattered top to bottom, edge to edge. The outdoor temperature was 24F, the heat setting was 67F. Vehicle was backed into driveway with garage behind. Nothing could have hit the window from the outside and the vehicle hadn't moved, yet the glass practically exploded. There are dozens of very similar experiences shared on several internet forums involving years 2010 forward of the same model truck -- same generation. Ford has not created a tsb and there isn't a recall, and Ford has made no indication that they will do anything about it. They referred me back to a dealer to document the damage. Local Ford dealer told me afterward that the rear window defrost turns on automatically with the remote start feature. Now driver visibility is obscured and I'm concerned about the safety of the electrical heating element. Reportedly fires have occurred with this situation. I won't be using the rear defrost under any circumstances -- even in northern Illinois, in the winter. It seems most owners have been denied warranty claims because Ford stated the damage was to glass, which isn't covered under the warranty. The glass isn't the problem, its the evidence. Ford said it is up to the dealer to determine if the damage is due to a manufacturer's defect to get replacement under warranty. The dealer service manager told me they submit a warranty claim with photos to Ford which will either approve or deny the claim. The dealer quoted $800 installed to replace the entire backlite assembly. The two different stories are troubling. I'm already preparing myself for the run-around.

- Wilmette, IL, USA

problem #10

Dec 102014

F-150 4WD 6-cyl

  • 46,637 miles
The rear window shattered! after haven driven for an hour and a half in sub freezing temperatures, with the mirror defroster on, when I arrived at my destination I got out and closed the door and I heard a loud pop and the tinkling sound that shattered glass makes as it falls to the ground. It seems to me that the rear window and in combination with the mirror defrost system is a crude "open loop" heating system that works on a timer instead of a temperature feedback loop to control the temperature of the glass. The rear window defroster is also tied to the driver's side and passenger's side mirror defrosters, so when you turn the mirror defroster on the rear window defroster is also on. I have a cap on the truck so the rear window doesn't see as much cold air as the mirrors do, but all three stay on the same amount of time. There is a timer circuit that turns the defroster off after 10 minutes and the mirrors immediately frost back up once it turns off, so I hit the button and they come back on again. You have to do this every 10 minutes while you are driving in freezing temperatures or the mirrors are unusable. I don't use the rear window defroster, but I need the mirror defroster. So my theory is that because of the "cheap" design of the window defroster system, the rear window over heated to the point that the pressure developed inside the cab when closing the door shattered the overheated glass. The exact problem happened before on 01-29-2014!

- Pittsburgh, PA, USA

problem #9

Jan 292014

F-150 4WD 8-cyl

  • 23,473 miles
The rear window shattered! after haven driven for an hour and a half in -04 degree F temperatures, with the mirror defroster on, when I arrived at my destination I got out and closed the door and I heard a loud pop and the tinkling sound that shattered glass makes as it falls to the ground. It seems to me that the rear window and in combination with the mirror defrost system is a crude "open loop" heating system that works on a timer instead of a temperature feedback loop to control the temperature of the glass. The rear window defroster is also tied to the driver's side and passenger's side mirror defrosters, so when you turn the mirror defroster on the rear window defroster is also on. I have a cap on the truck so the rear window doesn't see as much cold air as the mirrors do, but all three stay on the same amount of time. There is a timer circuit that turns the defroster off after 10 minutes and the mirrors immediately frost back up once it turns off, so I hit the button and they come back on again. You have to do this every 10 minutes while you are driving in freezing temperatures or the mirrors are unusable. I don't need the rear window defroster, but I need the mirror defroster. So my theory is that because of the "cheap" design of the window defroster system, the rear window over heated to the point that the pressure developed inside the cab when closing the door shattered the overheated glass. The very same problem happened again on 12-10-2014.

- Pittsburgh, PA, USA

problem #8

Dec 152014

F-150 4WD 6-cyl

  • 44,000 miles
Rear defogger overheated and shattered rear glass window. Rear window eventually started to fall out. This is a real safety issue in bad weather. Ford has no recall as of today and a lot of these rear windows are being shattered.

- New City, NY, USA

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