This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1: The door latch for the hatch doesn-€™t always latch and will come back open. 2: When driving after stopping the car -€œshutters and lags-€ on take off.
The contact owns a 2011 Ford Fiesta. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages) however, the part to do the recall repair was unavailable. The contact contacted the dealer, moses auto group (1433 maccorkle ave, St albans, wv 25177, (304) 722-4900) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear driver's side door failed to latch and was unable to close securely. The approximate failure mileage was 89,000. VIN tool confirms parts not available.
The contact owns a 2011 Ford Fiesta. The contact stated that the front driver's side door did not latch. The contact called white Ford at 318-435-5101 (located at 4120 highway 15, winnsboro, la 71295) where the rear passenger side door latch was replaced in 2015 per NHTSA campaign number: 15V246000 (latches/locks/linkages). The technician informed the contact that all the doors should have been repaired at the same time in 2015. The contact was informed to call the manufacturer. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was approximately 96,000.
2011 Ford Fiesta. Consumer writes in regards to dealerships failure to repair driver side door latch recall notice. The consumer stated the vehicle was repaired under recall but the failure recurred. Updated 04/07/16
- Bronx, NY, USA
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The contact owns a 2011 Ford Fiesta. The contact received a recall notification for NHTSA campaign number. 15V246000 (door latch) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect. Updated 06/14/16
The contact owns a 2011 Ford Fiesta. While driving at an unknown speed, the rear passenger side door failed to latch. The contact had to fasten the door with a rope. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 15V246000 (latches/locks/linkages). The VIN was invalid. The failure mileage was unknown.
The contact owns a 2011 Ford Fiesta. The contact received a recall notification for NHTSA campaign number: 15V246000 (door latch) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2011 Ford Fiesta. While driving at 45 mph, the door opened without warning. The vehicle was taken to a dealer where it was diagnosed that the latches needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number:15V246000 (latches/locks/linkages). The parts needed for the recall repair were not available. The manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 30,000.
The contact owns a 2011 Ford Fiesta. The contact stated that the front passenger side door latch fractured without warning and would not close. The vehicle was taken to an authorized dealer, who replaced the latch and the failure recurred on another door. The contact stated that months later, upon movement near the door, the rear passenger side door latch fractured. The vehicle was to be taken back to the authorized dealer to replace a second latch. The contact was not included in NHTSA campaign id number: 15V246000 (latches/locks/linkages). The vehicle was repaired. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 39,000.
The contact owns a 2011 Ford Fiesta. While the vehicle was parked, the rear passenger side door was opened. When the door was closed, it would not latch. The vehicle was taken to a dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 65,000. The VIN was unavailable.
The contact owns a 2011 Ford Fiesta. While driving at 10 mph, the rear driver side door opened and the door ajar warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 88,000. The VIN was unavailable.
The contact owns a 2011 Ford Fiesta. The contact stated the plastic on the door latch assembly fractured and the doors could not be closed. The contact stated that the rear doors were tied together with a rope in order to keep the doors closed. The contact was concerned for their safety. The vehicle was taken to a dealer where it was diagnosed that all four door latch assembly needed to be replaced. The contact mentioned that the door latch assembly for both rear doors was previously repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 22,000. Updated 12/01/14 updated 02/03/15
The contact owns a 2011 Ford Fiesta. The contact stated that the rear passenger's side door handle separated from the vehicle and the contact was unable to close the door. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 76,000.
The contact owns a 2011 Ford Fiesta. The contact stated that the rear passenger side door failed to latch. The dealer stated that the rear passenger side door needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 64,000.
The contact owns a 2011 Ford Fiesta. While making a left turn at an unknown speed, the rear passenger door opened without warning. The contact merged the vehicle to the side of the road and discovered that the latch would not connect to keep the door closed. The contact tied some material around the interior latch to keep the door closed. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 101,023. Updated 10/30/14 the consumer stated 3 out of 4 of the door handles broke. Updated 4/27/2015
Passenger side front door latch suddenly stopped working. Drove car in the morning and had no issues with that, or any other, door. After returning home for a couple of hours, had to make another trip with a passenger. As we were pulling out from my driveway, I noticed a warning in the message console saying the passenger door was ajar. Sure enough, a simple push of the door opened it wide. After some tinkering, we noticed the door latch was not actually locking into place. The mechanism moved as it should, but wouldn't lock and stay in place until handle was pulled. This seems to be a very common issue, as a five minute google search revealed numerous complaints within the last few weeks with people experiencing this same problem. This is completely unacceptable and unsafe. Ford needs to fix this defect as soon as possible! updated 12/11/14
The contact owns a 2011 Ford Fiesta. The contact stated that the power door locks failed to secure and lock the vehicle intermittently. The contact entered the vehicle and noticed that the rear passenger side door was not closing nor locking. The dealer stated that the rear passenger side door latch needed to be replaced. The vehicle was repaired, but then the front driver side door latch began exhibiting the same failure. The vehicle was not diagnosed or repaired. The contact attempted to notify the manufacturer. The approximate failure mileage was 16,000. The consumer stated the left rear door latch would not latch. In order to drive the vehicle to the dealer, he had to tie a rope around the door over the roof to other side. The dealer replaced the latch. On July 25, 2014, as the consumer started to drive, the driver side door suddenly opened. Again, it would not latch. The dealer replaced the latch again. Updated 08/28/14 updated 9/4/14 updated 09/15/14
The contact owns a 2011 Ford Fiesta. The contact stated that the rear passenger door failed to close. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure and current mileage was 105,000.
A D V E R T I S E M E N T S
- Ainsworth, IA, USA