This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Right rear door latch failed. I was parked and warning light alerted me to it when I attempted to drive again. Had to pay to have it replaced at dealer.
The vehicle was previously recalled for a door latch issue which was repaired under the recall on April 6, 2016. The replaced door latch on the passenger door failed on 6/11/17 for the same reason - the door would not latch. The passenger had exited the vehicle at a gas station and when attempting to shut the door all it would do was bounce and stay open. The original door latches had worked fine from August 2010, when the vehicle was purchased, to April of 2016. The recall replacement latch lasted from April 2016 to June 2017. Is there a problem with the replacement latches? I have just gotten the car back from the dealership today after their repair.
The contact owns a 2011 Ford Fiesta. The contact stated that while driving at 40 mph, the front passenger door swung open when it was leaned on by the passenger. The door ajar warning light illuminated. The contact mentioned that the door crashed into an electrical pole, a mail box, and storm drain marker. The VIN was included in the NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact mentioned that the vehicle was taken to the dealer prior to the failure and was told by the dealer that the vehicle would not be repaired until the failure was experienced. The vehicle was not repaired. The manufacturer was made aware of the failure and wanted the contact to sign an agreement form that would require the contact to release Ford from any claims and actions, present or in the future from any issues, suspected or unsuspected, before repairing the vehicle. The failure mileage was 94,721.
The contact owns a 2011 Ford Fiesta. The contact received notification of NHTSA campaign number: 15V246000 (structure: Body); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.
Rear passenger door flung open while driving. Had to hold closed with one hand while driving in downtown traffic. Not a pleasant experience. Even though there's a recall on all the door latches, due to a shortage of parts Ford only has to replace the one that is broken, and will schedule the rest of the recall as the parts become available in the 3rd quarter. We're in the 3rd quarter, shouldn't their be enough parts available to fix the other three doors" 3rd quarter ends September 1st. Really, I have to wait weeks for the other latches? they can't efficiently be replaced all at once? who assumes the liability for the other three doors while I wait to be scheduled? how am I supposed to feel comfortable having passengers in my vehicle or driving myself" doors opening while driving is a major safety issue, this should be treated with greater priority for customers that have experienced the problem. El paso, Texas is supposed to experience triple-digit heat for the next week. If heat is what made the spring fail in the latch, I feel like a sitting duck.
- El Paso, TX, USA
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Now on two different occasions the door locking mechanism has failed. First time Sept 16th 2014 rear driver side passenger door lock failed. Which is the least used door. Then the second time the drivers door lock failed.bad luck or bad manufacturing processes and to add insult to injury Ford dealerships are not providing loaner cars at their full expense. You have to get a loaner car from budget rental. They said it will be reimbursed to you less the tax" the Ford dealer here in las vegas could not even give us an estimated time for the repair. Very bad for Ford with a service record like this. This leads me to the conclusion that I will not be going back to Ford for our next vehicle. A door locking mechanism failing? how did this even get a 1 star rating"
Door flew open. According to internet, tow to nearest dealer for repair. We tied door closed and went to nearest dealer. Friendly Ford"?? 660 N Decatur blvd. Las vegas Nevada. Were told to bring car back as they had to order door latch. All doors are defective but were told they would order only one latch at this time. Told serviceman what if wife falls out? were told she should wear her seat belt. What about children in back seat" we only have one car. Situation very dangerous. Do not know when they will order all parts and repair all defective doors.
While driving down the highway the rear right door flew open and will not shut at all.it was a very terrifying experience being my 2 year old grandson was sitting beside it.having to try to get over on a busy interstate in okc, was scary at its best. There are not any dealerships open on sundays.I will never put a childseat in my car again.absolutely horrific !!! I now have no way to get to work. My car is useless, undrivable, which leaves me stranded, with no transportation to my job. Will my car ever be safe ? do all the doors open on their own and never close again. Not to mention I cannot lock my car. I am scared to drive this car again.
I opened the passenger rear door to put a package on the back seat. When I tried to close the door, it would not stay closed. It would shut and bounce back open and would not latch. I tested the latching mechanism and confirmed that it would not engage. I had to have a passenger hold the door shut on the short drive home and had to secure the door to the other passenger door with a bungee cord. I have contacted a dealer and will have to have the entire latch replaced and I'm not sure it's covered by warranty at this point. This is an extremely serious safety issue that should be subject to a mandatory recall by Ford.
Passenger door latch does not secure the door after closure. After passenger entered the vehicle and closed the door, it immediately bounced open again. The latch is no longer operative and does not hold the door in place. Ford have issued a recall on models 2012 to 2014 for exactly the same problem but we have the same issue on 2011 vehicle. My local Ford dealer wants $550 to effect the repair. It seems like Ford should extend the recall to all vehicle affected.
The car was parked in my driveway and after loading my child into his car seat in the back seat of the vehicle I attempted to close the door and it wouldn't stay closed. The latch wouldn't stay closed so I tried to close it again slowly, then firmer and still it wouldn't close. The door would pop back out. I can push it closed enough that the interior lights will stay off but it will open if I close any other doors or try to drive away. The latch on the door does not stay engaged on the car.
The passenger side door swung open while the vehicle was in motion. Luckily the passenger was not harmed but the door closed swung back very fast and very easily could have caused serious injury. The door has not been able to close since the time of the incident. The vehicle was taken to a Ford dealer for inspection but since it was over 60,000 miles it could not be repaired within the warranty period. The problem is a faulty door latch. Ford just announced it was recalling vehicles for that same problem but it does not include the 2011 model, only from 2012 to 2014 event though its the same part being used.
While exiting a major highway, the passenger door flew open on the exit ramp. We were unable to close the door again and had to tie the door through the windows to continue our trip home. I contacted Ford customer service, and although they are aware of this safety issue and a bulletin was issued regarding this malfunction on multiple makes and models, no recall has been officially issued. Therefore, I had to fix the problem at my own expense. Ford refused reimbursement.
My back passenger door latch does not work at all. If the door is not constrained the door will open at any speed...unsafe and unfit for any back seat passengers.
Rear passenger door will not latch, called Ford they would not talk about the issue when I advised I just read this complaint is currently be investigated. Why won't they admit the issue and recall the problem before somebody (normally a child is in the back seat) is killed due to falling out. This car is used by my 20 year old daughter who has a 3 month old daughter that rides back there. I am going to have the problem repaired for the safety of my grandchild. I will seek legal representation to have the issue addressed. Due to the mass volume of complaints is seems Ford would be forced to a recall.
Dropped off passenger in her driveway from front passenger seat. We both got out of car. When I returned to car I fastened seat belt. Turned on ignition switch and 'open door' signal came on for passenger door. I got out of car, shut passenger front door and it did latch properly, got back into drivers seat and drove down her street. Stopped at stop sign and signaled to make left hand turn into a four lane parkway. Pulled out veering left to reach proper lane as passenger door flew open, which tripped red open door warning light and the audio warning. Startled the bejesus out of me. I had to carefully cross all lanes to pull off roadway to right side shoulder to keep the opened right side front door from being hit by other cars. Problem was sudden onset and I had never had a problem with warning lights or latch before 10/30/15, and I am the only owner car has had.
While leaving a parking lot after loading camera equipment and groceries into the rear backseat from the rear passenger side door I pulled out onto the main road and as I turned left into the U-turn, my rear passenger door swung open releasing my equipment and some of the groceries out into the road. Thankfully no one was following close and I was able to pull aside and pick up my belongings. Thinking I had not shut the door all the way I shut the door to only hear an empty "thunk" and the door bounced back. I attempted to resolve the issue in a variety of ways to no success and my final solution was to use a ratchet strap to secure the door shut. It was only upon researching how to fix this that I realized I could post here. Thankfully my equipment and groceries were relatively undamaged given the lower speed of the incident but if anyone had been in the backseat this could have been extremely dangerous. The oddest part of this is that I utilize this car mostly solo so if I ever do access the backseat its typically from the driver side rear door which I have had no issue with.
When attempting to close rear passenger side door on 2011 Ford Fiesta, the door failed to latch and would not remain closed. Upon closer inspection, the latching mechanism in the door would not remain in the latched position and would fall open under its own weight.
The contact owns a 2011 Ford Fiesta. The contact stated that while exiting the vehicle and closing the front driver's side door, the trunk independently opened and failed to latch. In addition, all four doors failed to lock and the trunk open warning light illuminated. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 64,000.
A D V E R T I S E M E N T S
- Catonsville, MD, USA