Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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CarComplaints.com Notes: Welcome to North America, Ford Fiesta. Thanks for bringing your herky-jerky transmission, numerous interior quality complaints, and an engine that dies while driving.

3.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
42,639 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fiesta steering problems

steering problem

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2011 Ford Fiesta Owner Comments

problem #18

Aug 242016

Fiesta

  • 17,782 miles

A D V E R T I S E M E N T S

Clunk clunk noise when turning wheel forward & backwards, when moving. This was verified with dean seller dealer. Advised that steering wheel shaft needed to be replaced. Vehicle had 17,782 miles. Reported to Ford motor 8/24/16. Received case #cas-10397672. No help from Ford, even though I suggested a defaulted part was involved. They closed case, with no satisfaction from mfg. Or dealer.

- Troy, MI, USA

problem #17

Aug 232016

Fiesta

  • 97,000 miles
Purchased 02/26/16 since purchase breaks have locked up 7 times, took to original dealer of purchase 8 times in first two months of purchase by the time they get car they find nothing wrong taken to Ford dealership 3 times they replaced censor states it will fix problem and has not have almost gotten in several accidents because breaks lock up and prevent car from going forward and unable to move.

- Harlem, GA, USA

problem #16

Jun 072016

Fiesta

  • 135,000 miles
Power steering failure while driving on a city street while turning. Will cost in excess of $1200 to repair. Have been informed there is a back log of orders for these parts due to the failure rate of this problem.

- Manteca, CA, USA

problem #15

Mar 272016

Fiesta

  • 70,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Fiesta. The contact stated that the power steering failed and the steering wheel became difficult to turn. The dealer diagnosed that the electronic control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Fountain Valley, CA, USA

problem #14

Apr 012016

Fiesta

  • miles
While in park or driving, I would turn the steering wheel and feel a gritty/chunky motion. So I had a mechanic check it out. They informed me that the universal joints were bad and to have the shaft replaced. I ordered part number be8Z3A525B from Ford and once I opened it, the joints felt the exact same way my current steering shaft feels. It is gritty and feels like a grinding motion. I tried to return the part and was informed they were all made the same way and that it is normal. This is not normal, no car or equipment should have a gritty feel, they should all be smooth. My mechanic informed me that the steering shaft could go out at any time and I wouldn't be able to drive my car. I feel unsafe driving this Fiesta and request Ford recall the steering shaft and correctly make them to be smooth.

- Clemmons, NC, USA

problem #13

Feb 182015

Fiesta

  • 50,000 miles
The contact owns a 2011 Ford Fiesta. While driving 45 mph, the contact attempted to steer the vehicle in both directions and heard an abnormal noise coming from the wheel. The vehicle was taken to two independent mechanics who diagnosed that the knuckles in the steering wheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.

- Arcadia, MO, USA

problem #12

Nov 012015

Fiesta

  • 35,000 miles

A D V E R T I S E M E N T S

My 2011 Ford Fiesta began giving me problems at about 28,000 miles. It is now 35,000 miles and I have been having problems accelerating out of a stop. It will jerk, rev and shudder getting up to 30 mph. I have taken care of a few recalls and I have noticed a 5 mile drop in the mpg. I take good care of my car, I have the oil changed regularly and I often take it to a mechanic to ensure it is in good working condition. This only happens when I am driving the Fiesta for a while in a city setting so I have to start and stop quite a bit. Additionally, there has been a consistent clunking noise when I turn the wheel at low speeds. Have brought it in a few times and no one has even attempted to fix it.

- State College, PA, USA

problem #11

Feb 022016

Fiesta

  • miles
Brought car in for a popping/grinding noise in front of car when turning at low speeds ended up replacing lower steering shaft.

- Bellflower, CA, USA

problem #10

Dec 082015

Fiesta

  • miles
My sister bought a 2011 Ford Fiesta and has only put about 50000 miles on it. Took it to Ford and was told the lower steering shaft needs replaced. Cost-over $300. This isn't covered on warranty. I find it odd that a steering issue would not be covered under warranty. Ford is making unsafe cars!!!!!!!

- Joplin, MO, USA

problem #9

Nov 192015

Fiesta

  • 31,800 miles
The contact owns a 2011 Ford Fiesta. The contact stated that while reversing, there was an abnormal noise coming from the front of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the steering gear failed but the vehicle was drivable. The vehicle was not repaired. The failure recurred. In addition, the contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer notified of the failure. The failure mileage was 31,800. VIN tool confirms parts not available. Update 01/15/16 MA updated 2/4/16

- Waterford, MI, USA

problem #8

Jul 222015

Fiesta

  • 41,418 miles

A D V E R T I S E M E N T S

Began to hear a clunking noise in the steering accompanied by vibration in the steering wheel. This noise and vibration has steadily increased since first noticing it. Feels as though a bearing or bushing has failed or a tooth in the steering gear is missing. Please note: This car has been maintained in a timely fashion and all service has been performed by Ford dealerships. Also I am 59 years old and treat the car with respect. I am worried that whatever it is may fail all-together and cause me to have an accident. Please note: There are other complaints of this problem posted on the internet.

- West Salem, OH, USA

problem #7

Jul 092015

Fiesta

  • 74,000 miles
I noticed that there was a noise when steering the car. When I took it to Ford, they found out that the steering shaft had excessive wear. I wound up footing the bill to replace the steering shaft.

- Evansville, IN, USA

problem #6

Feb 042015

Fiesta

  • 42,000 miles
Pop/clunk/knock noise on turns and loose steering incidental to extreme tire wear on front right tire. Tsb ref # : 11-10-28 issued Oct 31,2011 Ford:2011-2012 Fiesta

- West Palm Beach, FL, USA

problem #5

Mar 062015

Fiesta 4-cyl

  • 83,500 miles
I bought the 2011 Ford Fiesta SE used in April 2013. In March 2015, the steering wheel column broke and had to be replaced via the factory (no after-market parts were available). The vehicle is 4 years old and replacing this part was almost $1,000. I sent an email to Ford corporate asking what the life expectancy for this part is, and they were unable to provide me with an answer.

- Peoria, AZ, USA

problem #4

Jul 232014

Fiesta

  • 59,936 miles
The car was making noises and sounding like it was having difficulty changing gears, took it in to a Ford dealer in charles town, wv (thomassen) and was told the car was ok, they reprogrammed it. A month later, same issue, took it back to them, they replaced the controller module and pronounced it fine. Three months later, same issue. Have been told was a recall on the transmission but now the Ford dealership it is at in weston, wv, toothman, is not wanting to perform the recall, and kept it on their lot for 1 month before they even put it on a rack and looked at it. They claim it was dry of transmission fluid. The day before leaving, oil change was done and fluid levels checked. When it broke down, my daughter and boyfriend checked the fluid first thing and it had plenty. Now, car is stranded and no one is wanting to help with this issue. Ford first gave a claim # and said recall would be performed. Now they say its not a recall, just a service.

- Williamson, WV, USA

problem #3

Mar 192013

Fiesta

  • 15,000 miles
The contact owns a 2011 Ford Fiesta. The contact stated while driving approximately 25 mph, the steering wheel seized and excessive force on the steering wheel was required. The vehicle was towed to the dealer for diagnosis. The technician stated that the power steering column needed to be replaced. The vehicle has been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.

- Lansing, MI, USA

problem #2

Sep 242012

Fiesta

  • 15,000 miles
I bought the car new and have taken it to two separate dealerships to correct this issue and it continues. Initially, the transmission light came on and the car began having trouble shifting. After the first repair, the car began shaking uncontrollably. The second repair corrected the shaking, but now (at 15,755 miles) the car will (1) make grinding metallic noises when shifting, (2) fail to shift on any incline (instead it revs to approximately 2500 rpms and "sticks" there), (3) jolt forward when the brake is applied as if the accelerator was pressed down, and (4) roll backwards on hills as if it is a manual transmission. I understand that (4) can be common among newer automatics that attempt higher fuel economy. However, numerous times the speed at which the car rolls back has incurred a safety risk. This seems to be another indication of an issue with the transmission.

- Phoenix, AZ, USA

problem #1

Feb 092011

Fiesta

  • 68 miles
The contact owns a 2011 Ford Fiesta. While driving approximately 20 mph, the power steering suddenly failed and made it difficult to turn the wheel. The failure occurred once. The contact drove home. The vehicle had not been inspected or repaired. The current and failure mileages were 68.

- Tampa, FL, USA

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