This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door latches keep breaking. I have already paid to fix 2 now a 3rd one is broke. There was a recall for the door latches on the same year, make, model but my VIN number was not included.
The contact owns a 2013 Ford Fiesta. The contact stated that the front passenger's side door latch had malfunctioned and the door would not remain closed or locked. The cause of the failure was not determined. The local dealer and manufacturer were not notified. The failure mileage was 105,000.
The contact owns a 2013 Ford Fiesta. The contact stated that while driving 65 mph, the driver's side rear door opened independently. The contact stated the door was secured using bungee cords. The vehicle was taken to san tan Ford located at 1429 E motorplex loop, gilbert, AZ 85297, (480) 821-3200, to be diagnosed. The contact was informed that an unknown part needed to be replaced to have the door latch operate as designed. The vehicle was repaired. The contact stated that the passenger's side rear door also experienced a similar failure and was also repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
The contact owns a 2013 Ford Fiesta. The contact stated that the rear driver door failed to close. The contact had a bungee cord attached to the door to keep it shut. Also, the door ajar warning indicator illuminated. The vehicle was taken to springfield Ford Lincoln (50 baltimore pike, springfield, pa 19064, (610) 544-0700), but was diagnosed or repaired. The manufacturer was contacted and provided case number: Cas-[xxx and xxx], but did not assist. The contact stated that the failure was similar to the failure listed in NHTSA campaign number: 15V246000 (latches/locks/linkages). The failure mileage was 65,000. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
The contact owns a 2013 Ford Fiesta. The contact stated that cella Ford (3210 doctor M.L.K. jr blvd, new bern, nc 28562, (252) 638-4011) repaired the vehicle per an unknown recall regarding the door latches. Immediately after leaving the dealer, the rear passenger door latch failed again and was replaced for free. Over time, each of the door latches that were replaced per the recall also failed. The manufacturer was notified of the failures. The failure mileage was not available.
- Oriental, NC, USA
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The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V246000 (latches/locks/linkages), but the failure recurred. The contact stated that when the doors were closed, they did not latch. The contact called waldorf Ford at 301-234-7591 (located at 2440 crain hwy, waldorf, md 20601) and was informed to call NHTSA. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000.
The contact owns a 2013 Ford Fiesta. The contact stated that the driver's door failed to close and the door ajar indicator was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 156,000.
The contact owns a 2013 Ford Fiesta. While driving 30 mph, the passenger side door inadvertently opened. The passenger had to manually hold the door closed while the contact drove to the residence. The dealer was not contacted. The manufacturer stated that there were no recalls on the vehicle and recommended the contact take the vehicle to a dealer for diagnostic testing. The failure mileage was 54,000.
The contact owns a 2013 Ford Fiesta. Upon driving out of a parking space, the contact noticed that the door ajar indicator illuminated on the instrument panel. The contact shifted the vehicle into park, exited the vehicle, and checked the front passenger door by opening and closing it; however, the door failed to latch. The contact had to tie the door shut with a plastic strap like material. The contact drove to marshall Ford (1075 w terra ln, O'fallon, mo 63366 (636) 978-3673) where it was diagnosed with a failed door latch. The contact was informed that he would have to pay for the repairs since the vehicle was serviced per NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact mentioned that he experienced a failure with the rear passenger door in September of 2016, where it failed to latch. The vehicle was taken to marshall Ford again and the rear passenger door latch was diagnosed as faulty. The contact stated that the dealer's work order only stated that one of the rear doors was repaired, not all four doors as indicated in the recall. The manufacturer was made aware of the failure and the contact was awaiting a return call from a supervisor. The rear passenger door latch failure occurred on 9/8/2016 and the front passenger door failure occurred on 6/23/2017. The failure mileage was 124,000.
The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle was repaired per NHTSA campaign number: 15V246000 (latches/locks/linkages). After the repair, while driving 45 mph, the rear passenger side door opened independently and could not be closed. The vehicle was taken to a dealer where it was diagnosed that the door latch failed and needed to be replaced. The vehicle was repaired, but the failure recurred and the front passenger side door opened independently as well. The vehicle was again taken to the dealer where the dealer stated that the contact would have to pay out of pocket as the recall repair had already been completed. The vehicle was not repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 82,000.
The contact owns a 2013 Ford Fiesta. On several occasions, while attempting to accelerate, the vehicle hesitated. When the accelerator pedal was depressed, the vehicle hesitated and failed to operate as intended. The dealer diagnosed that the transmission needed to be repaired. The vehicle was repaired; however, the failure recurred. While driving 45 mph, the rear passenger door became ajar. The vehicle was included in NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part was not available for the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 43,000.
The contact owns a 2013 Ford Fiesta. The contact was not experiencing a failure until a recall repair was completed for NHTSA campaign number: 15V246000 (latches/locks/linkages). Months later, the front passenger side door latch failed to function. The manufacturer was notified of the failure and provided no solution other than the contact replacing the part with the same part. The recall remedy failed to provide a solution. The failure mileage was not available.
The contact owns a 2013 Ford Fiesta. While driving at an unknown speed, the rear driver's door sensor indicated that the door was not closed. After stopping to examine the door, the driver discovered that the door latch was faulty and the door would not remain closed. The contact indicated that the four door latches were previously replaced, but the failure recurred. The manufacturer was not notified. The VIN and failure mileage were not available.
The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle received a recall repair for NHTSA campaign number: 15V246000 (latches/locks linkages). The contact had not experienced a failure prior to the recall repair. After the recall repair was completed, the contact began experiencing a failure. When attempting to lock the vehicle, the warning light indicated that the doors were successfully locked. While driving at various speeds, the doors unlocked and the light indicated that the doors were locked. The contact took the vehicle to the dealer, but it was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The contact completed a VIN search and found that NHTSA campaign number: 15V246000 (latches/locks linkages) was still referred to as an open recall. The failure mileage was unknown.
The contact owns a 2013 Ford Fiesta. While driving 75 mph, the rear passenger door flew open without warning. The dealer diagnosed that all door latches needed to be replaced. In addition, the contact stated that after the vehicle was repaired under an unknown manufacturer recall for the transmission, the vehicle accelerated independently without warning. The vehicle was repaired a total of four times, but the failure persisted. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 55,000.
The contact owns a 2013 Ford Fiesta. The contact stated that the rear passenger side door latch failed. The vehicle was taken to the dealer and the door latch was replaced; however, the dealer stated that the remaining latches would not be replaced. The manufacturer advised that all latches would not be replaced according to NHTSA campaign number: 15V246000 (latches/locks/linkages). The additional latches would be replaced if they failed. The part was available for repair. The approximate failure mileage was 85,000.
The contact owns a 2013 Ford Fiesta. The contact stated that the door latch malfunctioned after opening and closing the vehicle door. The contact was able to tie the door closed and drive the vehicle to the dealer. The technician confirmed that the malfunction was part of a recall; however, only one door could be repaired. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
The contact owns a 2013 Ford Fiesta. While driving approximately 10 mph, the rear passenger side door flew open without warning. The contact stated that the vehicle was taken to a dealer. The technician diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. Previously, the door latch for the front and rear driver side failed and were repaired by the dealer. The manufacturer was made aware of the failure on numerous occasions. The VIN was unavailable. The approximate failure mileage was 65,000.
A D V E R T I S E M E N T S
- Shawboro, NC, USA