This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought this car from a houston Honda dealership in may of 2017, I late September 2017, early October 2017, I took my car into the Honda dealership because my 'traction control', 'ABS', & 'anti-skid' lights came on. My radio cut in & out, my headlights would cut off and on/dim while driving, causing the gears in my car to shift. I was told to take it to Ford. I took it to Ford, they diagnosed it, I needed a new 'tcm' which is the computer system inside of the car. The warranty covered it, & I got a new one. After that, I was told I needed a new battery, so I got one, put it in, the car ran good for a month or so. The 'tcm' slipped again, & I was back to square one. November 2017 is then the transmission problems really began; interior dashboard lights began to flicker, & my engine light came on, shortly after exiting the highway, my car stopped accelerating. My foot was pressed down on the gas pedal, but the car wouldn't speed up, all you could hear was the engine running. I had to pull over, turn off, and turn my car back on, to continue driving. After numerous trips to Ford, two new batteries, & two new alternators, I am still having the same problems. It has been about a year having this car, & they are still unable to properly diagnose, & fix the problem. In a year span, I have been car-less for about 4 weeks (collectively), have taken multiple uber rides, to and from the dealership(s), and no progress has been made on my 2013 Ford Fiesta!
On 9/20/18, while stopped at a busy intersection for a red light, upon attempting to move forward when the light turned green the car simply would not move. I placed the car in park, shut it off to restart thinking it would reset itself somehow and instead not only would it not restart but the gear shift would not move out of park so that I could push it out of the traffic. I had to call the local police to wait in the road with lights flashing at the intersection to avoid being rear-ended and until the tow truck could arrive. The "engine malfunction" light comes on so often (which usually gets a "reprogramming" at the dealer) that it has become unnoticeable, but I do not recall seeing it before becoming immobile. It was taken to a local Ford dealer, where they said it was covered under the extended warranty Ford issued (tcm part, I believe). This car has approximately 70,000 miles on it but has been in the shop for "warrantied" repairs involving reprogramming, throttle, gas pedal sensor, clutches, etc. On many many occasions. In the past, I have taken it in complaining about the returning light and when it has shuddered and lost power momentarily while attempting to enter traffic on the interstate (once even as a tractor trailer approached). Traffic has had to shift lanes to avoid hitting my car. It has shuddered in intersections and onramps before, but never became completely immobile without recovery. If this isn't a safety issue, I don't know what is. I cannot experience the fear and helplessness that occurred last week again, so two days later I went and purchased a new vehicle (not Ford) and accepted a huge loss on the trade-in value because I value my family's safety and my life far more. My many services have all been through Ford and are available in my service record at Ford.
The first thing that happened was that it lost all acceleration while driving on a street. I can to a stop turned it off then it was fine (this happened twice). While driving anywhere and while changing gears it would start to grind so I took it in and the replaced the dual clutch but it still did it after. Now it has started to jump after all stops no matter it being 0 - miles away it would keeps losing power and has a transmission malfunction popping up and wont stay running.
Excessive transmission clutch shudder during light acceleration. Car will sometimes slip and cause car to abruptly slow down while taking off from traffic light. In emergency situation where car will need to back up transmission will slip forcing car to be unable to reverse.
The contact owns a 2013 Ford Fiesta. While driving approximately 40 mph approaching a traffic light, the check engine warning indicator illuminated and "service transmission" displayed on the instrument panel. The vehicle started to decelerate and the contact pulled into a parking lot. The vehicle was restarted and the same indicator and message remained illuminated; however, the vehicle failed to engage in reverse. The vehicle was driven to joe myers Ford (16634 North West freeway, houston, Texas 77040) where it was diagnosed that the transmission control module and clutch actuator motor failed, and oil was leaking from the valve gasket area. The contact also stated that the vehicle was previously repaired for transmission failure in July of 2017. The vehicle was repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 96,000.
- Stafford, TX, USA
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The contact owns a 2013 Ford Fiesta. The contact stated that when returning to the vehicle, an attempt was made to start the vehicle but the vehicle failed to start as all the warning lights illuminated. The vehicle was taken to an independent mechanic whom informed the contact that the failure was due to the transmission needing repair. The manufacturer was not made aware of the failure nor was the dealer contacted. The VIN search revealed no recalls associated with the VIN. The failure mileage was 62,000.
Fsa # 14E08; fsa # 14M01; fsa # 14M02 approx. Mileage at time of first complaint was 1500 miles. Current mileage is 119, xxx January 2018 approximate beginning of complaints is January 2013. Complaints are: -excessive hesitation / shudder / "whiplash-like" feeling when slow and normal acceleration is applied during take off, in all driving conditions. -excessive grinding and occasional clunking noise during slow and normal acceleration after a complete stop. -as of July 2017, occasional grinding with "clanking" noise occurs when slowing down to a complete stop; typically after approximately 30 minutes of highway driving and than at the first stop. -May 2014 to current, red fluid (transmission fluid) found on ground after being parked for more than 12 hours. Fluid seems to be coming from a shaft seal; at time of observation, cv shaft was found to have excessive play ((the service company at the time had the vehicle in the air and I observed the cv shaft rotating more than 1 to 1 1/2 inches (approximately) when no play should have been present; I could also hear the bearings grinding or rubbing.)) -vehicle seems to randomly lose power during first ignition startup. I would start the car, a few seconds later it would have a complete loss of power, I would than restart it, and it would operate as normal. Approximate number of this occurring is no more than 5 times since January 2015. -most recent complaint, October 2017, while accelerating for highway on ramp, vehicle lost complete power for approximately 2 seconds (speed at time of power loss was approx. 57mph). I lost control of steering and vehicle "shifted" or "jumped" to the left. The vehicle made a fast recovery on its own and continued as normal. Weather conditions were not harsh; there was slight rain / mist and above 55 degrees Fahrenheit.
My traction control off keeps coming on with the check engine light also and my blue tooth on the steering wheel won't work. When the traction control off comes on I loose power in my pedal and acts like it doesn't wanna go.
The transmission continues to shudder and shake especially in lower gears. Its causing a unsafe driving experience. I have owned my Ford Fiesta for years now (bought it off the lot brand new). Now I have almost 120,000 miles on the vehicle. I have had the clutch "reset" several times but the problem continues. I have also brought it to the dealership two times when Ford - free of charge decided to replace the clutch and components all together. The last replacement which occurred about a year ago was supposed to be a permanent fix. Unfortunately it is not a fix at all. Its sad to say but I have gotten used to the defect in the car at this point. I have been driving it with moments when the car feels like it wont move !. almost all the passengers in the car always comment on the noise - clanking of the clutch and always the bucking sound. They usually say a comment like "damn you need a new car" or "its junk man". at this point as I get more miles on the car I bought it with the intent of owning the car for many years to come. However, with the power train components being unsafe it makes it hard. I tried to contact Ford customer service of the issue just the other day and I have an open case number. But they refereed me that they are aware of the situation and has placed a 150K mile warranty on the parts. But my argument is what happens after the 150K miles and it does it to the point where it cant move anymore. Or better yet what if it causes an accident from the poor performance of the power train. Attached is what my Ford owners.com for my car states about the extended warranty. VIN: [xxx] fsa title: Transmission clutch shudder / transmission input shaft seal warranty extension field service action number: 14M01 VIN: [xxx] fsa title: Transmission control module extended warranty coverage I just want a fix for this issue information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Fiesta. The contact stated that the vehicle experienced a complete loss of power, shuddered, hesitated, and jerked while driving various speeds. The failure occurred without warning. The vehicle was towed to sunrise Ford of fontana (16005 valley blvd, fontana, ca) where it was diagnosed that the vehicle operated as intended. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.
The clutch has been replaced three times and car continues to hesitate, bucks, lurches forward, and engine makes buzzing sound feels like it's dragging when driving. Most recently at a stop sign the car accelerated and lurched forward I had two feet on the brake it was difficult to control.
The contact owns a 2013 Ford Fiesta. When the vehicle was taken to an independent mechanic for a routine oil change, the technician stated that the transmission warning indicator illuminated. The technician stated that the vehicle was unsafe to drive and advised the contact to take the vehicle to a Ford dealer to have the shutter system inspected. After leaving the independent mechanic and driving 35 mph, the contact made a right turn and the vehicle jerked and stalled. The contact was able to restart the vehicle and drove home. The contact mentioned that the vehicle was serviced per tsb: 14E08 to have the powertrain control module reprogrammed at freeway Ford (9700 lyndale ave S, bloomington, mn 55420 (952) 888-9481). The manufacturer was not made aware of the failures. The approximate failure mileage was 52,000.
Transmission shuddering, shaking. Delayed acceleration and some acceleration on deceleration. Horrible especially between first and second gears. Car jumps and lurches forward on acceleration
Car shakes and shudders when accelerates. At times it jerks and hesitates when stopped. When moving forward sounds like gears grinding, it is automatic. I have taken it 4 times to Ford in cocoa Florida where I bought it and to be repaired and it still making grinding sounds and jerking! I am very cautious to pull out in traffic, afraid for me and my family to be riding in it.
Vehicle is dangerous. I have experienced loss of power with no response to the gas pedal. Car jerks violently while driving making it very difficult to steer and maintain. I have not driven car in months because it is a safety hazard. I have taken car to dealer 4 times and each time they are fixing the transmission, but it does the same thing right after getting the car back. Avoid this vehicle do not buy.
All warning lights come on, headlights go off, and the radio goes off at random times. Also the transmission warning comes on randomly (per the message boards this is a common issue with this model). It's been in the dealership's shop 3 times and they've not been able to duplicate the problems therefore they have not fixed the problems.
Bought this car new on 12/22/2013 and have been having transmission problems from day 3 of owning it. This car is not safe to drive. It grinds, clicks and makes horribly loud noises. It stalls in the middle of turns and I've almost been ran over many times. It jerks and accelerates on its own without me evening telling it to. Now at approximately 54,000 miles it will no longer even start and the light says "transmission malfunction service now." The wrench light and engine light also come on and off, periodically. Ford Motor Company is well aware that they put bad transmissions in all of these new cars and we have been robbed. Is it going to take someone's death before someone does the right thing in this situation?
I have a 2013 Ford Fiesta SE and my car will not gain speed due to the clutch also the car shutters and shakes a lot taking off, turning or moving from a stop light. This is unsafe because I cannot gain speed enough or go fast enough to get out of someones way or for me to get on the high way. Which can cause an accident and almost has which is very unsafe for me and other drivers on the road. My rpms go up to at least 4 or 5 because my car will not shift and the lose of power is so bad this happens again almost each time I move from a stop light and I take off to go up a hill. It takes me longer to move causing people to almost hit me from behind several times. This has taken place sense I got the car in February of 2017 and it has continued to happen.
2013 Ford Fiesta - clutch package replaced twice - 20,000miles and again at about 60,000 miles. "transmission failure - service now" message appeared several days after second repair/replacement while driving car on a city side road; going about 35 mph; three people in car; signal went off and on several times, but was able to drive it; took it to a Ford dealer who said there was corrosion and a replacement connector was ordered -"we'll call when it comes in...". several days later in a different location, same message appeared, but stayed on; driving about 35mph on residential area of city; then engine raced but did not shift gears; car shuttered; but did not seem to get power; coasted to side of road and called for help. Car towed to a different dealer.
A D V E R T I S E M E N T S
- Houston, TX, USA