I have less than 15 thousand miles and my catalytic converter needs to be fixed. I took it in and now they have to order the part today. I have had engine leak, a bad transmission, a recall on emission, bad tranny they extended warranty. What next. I barely road the car. They need to be ashamed of themselves for selling. The car still jerks even though they adjusted the tranny.

- White Plains, NY, USA

My check engine cluster came on the one with the wrench, I immediately took it in to the dealership the airport marina. I got there at 7:45 am I was met with agitation when I told him my check engine warning came on I needed to know what it meant. I also included could he fix the recall that came in the mail for the 14E08 he said that they weren't doing the transmission recall for another 6 weeks. I told him I was unaware of transmission recall. Both of our attitudes changed his of quiet mine of quiet and shock. He let me leave without fixing any of the recalls gave me an oil change, failed to tell me of why my check engine light came on and never put it in my invoice. I called him back and asked him why he didn't fix, tell me or set me up with and appointment to get my recalls repaired? he tried to tell me other things I needed instead at a cost. I was upset but made a appointment and called customer relations. However after going online I got the real picture! when I first bought the car I returned it after two weeks because of the very thing on the internet, the shuddering, hesitation in moving forward and it didn't seem like the gas was getting to where it needed to go. So the car would jerk and poot and shake along with rattle noise. It also leaked in my drive way. I thought maybe someone parked in my stall after I went for work. Not the case. I took it in, they said it was normal, each and every time. They even said we will look at it and said it was a minor thing that they adjusted. I never saw it on paper so I thought they were treating me well and fixing things for free without a paper trial. And they were!! now that the check engine light came on and they reset it and did not do the recalls sent up red flags. That is considered my first denial of service on record, I foolishly let them get away with the others. Will take it to another Ford dealership.

- Santa Monica, CA, USA

Transmission issues since purchasing the car brand new in 2013. Car jerks and accelerates sporadically. When taking off from a stop the car does not respond to pushing on the gas, but will then suddenly take off. It moves through the gears in a clunky manner. Makes grinding noises upon acceleration. The car rolls back on hills. I do not feel safe driving this car. Ford have no responded in a helpful manner to my enquires and appear not to be able to fix the problem.

- Culver City, CA, USA

On 02/27/2015 my Ford Fiesta with 20,904 miles was taken in for a transmission issue that became potentially life threatening. When my wife approached an intersection to make a left hand turn and came to a stop the engine began to shutter and bog down. The idle picked up but the engine almost stalled. When traffic cleared my wife attempted the apply pressure to the throttle pedal but the vehicle only moved forward at about 2mph. With more traffic headed toward us (35mph zone) about 50yards away. My wife lifted to her foot off the throttle to apply again, the car suddenly lurched forward with my wife's foot off the pedal. The same issue happened while driving on windy mountain roads. The vehicle will become hesitant the lurch or bog down.we had this vehicle in for the same fix on 09/09/2013. The dealership took the vehicle on a road test and diagnosed the transmission needed a software upgrade. The cars transmission still had minor problems that the dealership stated as "normal". the diagnosis of my vehicle now is that the clutch needs to be replaced but a road test wasn't even done to the vehicle. A Ford "specialist" diagnosed the problem with a computer stating he could only get the engine to shutter. I don't understand how a proper diagnostic can be done if the car is not driven on the road. The dealership service department cannot tell me when the vehicle will be fixed and told I can pick the car up and drive it until the clutch comes in. Obviously not caring about the customers safety and the fact we told the service department about the potentially deadly situation that occurred a rental vehicle was not offered cause they feel the car is safe to drive.

- Newhall, CA, USA

Took the car in and they gave us a rental. The tech called yesterday to say they are working in it (day 2) then they call this morning to say what it is doing is normal. I told them it is not normal for a car to just lose momentum then when it does go it lurches forward and starts going real fast. There is a problem either with the engine or transmission. Someone is going to get killed and I am deadly afraid its going to be one of us. Ford just does not want to admit there is a problem.

- Fontana, CA, USA

I am bringing this car in for the fifth time now for different reasons. Main problem is shuddering, jolting, and hesitating. I almost got in an accident on February 3rd from the car hesitating when placing foot on gas pedal. I have to replace clutch for second time, and I only have had the car for 6 months.....updated 04/08/15

- Arroyo Grande , CA, USA

I also have had engine hesitation with my Fiesta since the first days with my new car. From a stop, either on a incline or flat surface, the car has trouble accelerating.it shakes and give you a feeling of safety concerns that it might stall and not move forward. Also, while driving when you attempt to accelerate the car will take a very long time, if at all, to add to your speed. Maintaining your speed while driving is also impossible. This is a unsafe car and Ford needs to address this major problem before a more serious accident occurs. I do not want anyone to be a statistic to begin action. This problem seems to me to be well documented if all the dealerships are passing on the company line from Ford " that this is how the Ford Fiesta operates" to the consumers that come to the dealerships for help.this is something that if I or any of the other affected drivers would have know we would not have purchased this vehicle.I hope Ford will correct this problem before a tragedy.

- Upperco, MD, USA

The contact owns a 2013 Ford Fiesta. When the accelerator pedal was depressed, the vehicle failed to accelerate and the engine rpms increased. The contact heard a grinding noise coming from the front of the vehicle. The vehicle was taken to the dealer twice, but the failure was unable to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000. Updated 01/28/15 updated 9/8/2017

- Wyandotte, MI, USA

I had just bought this car four days prior to the incident. I was accelerating from a stopped position (stop light). It seemed as though my car *skipped* and *jerked* a little in order to gain momentum. Then, when I turned a corner, I heard a slight rattling/grinding noise coming from underneath the hood, especially on the left side. I called the dealer's ([xxx] in alexandria, ky) service dept to report the problem and schedule an appointment. I was told that they're so backed up, the first available appointment is on 2/18/15. The lady I spoke to mentioned that my car is part of a recall, and that the clutch assembly needs to be replaced. She said something about the manufacturer being unable to build the parts fast enough. I've now had the car ten days. On the eighth day, the *service engine* light came on and has not turned off. Because of this, the dealer has given me an appointment on 12/10/15 to have it checked out. One of the salesmen that I interacted with on the evening of the sale, said it's probably related to the transmission problem. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cincinnati, OH, USA

Jerking, shuddering, loss of power on acceleration. Was almost been rear ended because of this. This is a recurring issue. Received recall from Ford for transmission. Took car in to dealership and was told they found no problem or issue with my car. Car continues to be a concern because of the jerking, stuttering and loss of power on acceleration.

- Monroe, MI, USA

A year and a half ago I brought my car, 2013 Ford Fiesta in for a regular oil change and the shop notified me to bring car to Ford dealership immediately for a major oil leak fix, which, I had thought was the reason for my car sputtering and hesitating from a complete stop to acceleration. Ford fixed oil leak and report had also claimed the transmission was removed to clean up "contaminated clutch". after, my car seemed to run smoother and acceleration and sputter was alleviated. A month later my car began intensely sputtering and in a couple instances would begin to accelerate then completely stop even though my foot was on the gas pedal. It seemed to stall out one time and I was almost T-boned by a car coming around the corner, even though I would have had plenty of time to turn if the car accelerated properly. Months pass and my car was still acting weird, shaking when in a low gear and struggling to accelerate. At 35000 miles I brought the car in(still under warranty) and they fixed the clutch in the transmission. Upon leaving the shop the car felt better, but still had a shake to it, especially on hills. I called colonial Ford and notified them it needed to be fixed again (this was four days after I picked it up from being fixed) they told me it was fixed to "their standard" and the sputter is "always going to kind of be there". my concern is my safety, I do not feel safe at all driving this vehicle and I do not want to endanger anyone else on the road. It's bothersome that I'm paying for a broken car that I do not feel safe in.

- Kingston, MA, USA

I've had the car for two years. I've been complaining about the car "shuttering" issue for a year and a half. Within the first year I complained about it they said that they were getting similar complaints and handed me a flyer from a stack that they had readily available at their desk which mentions what I'm experiencing is normal and will go away with time. Earlier this year I brought the car in with this issue and they had to remove the transmission and replace parts in the gears. The issue seems to be getting worse. Yesterday, I was at a traffic light waiting to turn left. I started to accelerate then the car started to majorly shutter. It caused a significant delay in time that it would normally take to make the turn while I was in mid turn at a very busy intersection with approaching traffic. A few weeks ago I made an appointment to bring my car in today. When I explained what happened to me yesterday they said they were aware of this "shuttering" issue and had multiple complaints. I asked them many questions....some of the questions were: When I brought this to your attention in the first year why did you ignore my complaint and hand me a flyer telling me this is normal" when my husband brought the car in for scheduled maintenance a few weeks ago why didn't you inform him that there was a recall notice on the transmission that extends the service warranty and that there could be a safety issue" she explained that Ford was to blame and not the dealership. She said that Ford was giving them misinformation and told them all along that this was normal of the transmission and so that's what they were telling their customers. I urge you to please look into this because this is a severe safety hazard.

- Cincinnati, OH, USA

The car makes a terrible grinding sound. I noticed it stutter at take off and took it to the dealership. The service manager said the clutch had to be replaced, a common issue with the Ford Fiesta. After the clutch was replaced, the grinding sound remained. Even with a new clutch, the car makes me nervous. Needless to say, dissatisfied with this service department, I described the grinding sound to a service manager at another dealership. He told me the grinding is normal and that there's nothing that can be done. So I started reading around and literally thousands of Fiesta owners are experiencing the same thing. And we are being told the same thing: It's normal, fixing the clutch won't solve the problem, replacing the transmission won't solve the problem. It's as if Ford is trying to run out the clock on the 60,000 mile full warranty. At this time, I want to take my Fiesta to someone but don't have any recourse since Ford dealerships are being told to tell Fiesta owners that "it's normal, there's nothing that can be done."

- Chicago, IL, USA

Hello, my wife and I purchased a 2013 Ford Fiesta in may of 2013. We noticed a hesitation and stalling problem almost immediately. We thought it might be bad gas so we waited and put higher grade gas in it and the problem still continued. At this time, we thought that the problem would be a recall by Ford since it was happening all of the time so we waited for a recall notice. Approximately in September of 2014 the car was still having this problem and Ford sent us a notice that they were aware of the problem. My wife took the car in to have it looked at and they said they have a fix for it which should make it better but would not stop the problem but it would take a while to get it scheduled for service. We scheduled the vehicle and a few weeks later it was done and the problem continued so I took it back in and told them it was still doing it. The employee at the dealership, that I purchased it at, told me that they could not do anything about it until Ford comes up with a fix for the problem. I posted on Ford service on facebook and then they contacted me and looked into the problem. A customer service representative called me today and verified the same story saying that the problem could not be fixed right now. I asked about the warranty and they seemed uninterested stating again that they can't fix it. Another problem is that this car has had this problem over a few year period, so they are aware of it yet they continue to sell it. This car is dangerous, it has even shut off on us a couple of times. The biggest problem driving it is that it will start to take off then will almost shut down leaving you at risk to oncoming traffic before it takes off, there have been some close calls. It is shameful such a large company as Ford would not fix this problem or take care of its customers. Worst car I have ever owned.

- Parkersburg, WV, USA

First noticed a leak stain on my drive so took it in Ford dealership they didnt put it on hoist just laid under it said oh no its fine so I drove it longer took it in to local speed lube to get oil change and they wouldnt touch it saying that I was leaking transmission fluid so I drove it straight to Ford dealership finally they put it on hoist and said oh yeah it is leaking I have a list of everything they did to it ( but its in the car and the car is currently back in shop so I dont have it with me) picked it up several days later on the way back to work the engine light comes on again so I take it back they say it was the computer stuff needs reset so by the end of my workday I picked it up about a mile it seemed fine next day engine light comes on again the car was jerking would not eccellerate almost got into a wreck took it right back to shop 4th time now...at one point while driving it my son was with me and asks what are you doing mom I tell him its not me its the car and I know its suppose to shift and it has since I've bought it but never like this....

- Clinton, IL, USA

The 2013 Ford Fiesta dual-clutch transmission is faulty and unsafe. It shifts hard, stalls, slips, skips, jumps and shakes. I have had my car for 14 months and Ford has replaced the clutch 3 times and transmission seals once and it still has all these problems.

- Mountlake Terrace, WA, USA

My daughter took her car in for repair end of July 2014, due to very bad shuttering, shaking, acceleration and brake issue. Dealership claims they reset the computer that speaks to the transmission. I had her take car back about 10 days later due to the same issue. They claim there was nothing wrong with vehicle that she needs to drive at least another 1000 miles so that computer can register her driving habits"?" I drove her to work the following Friday and as I was leaving uphill parking structure the car felt as it completely stalled out, I had the pedal floored and nothing and then out of nowhere the car jumped and accelerated forward. Luckily there were no cars in front of me I would of definitely hit them. I drove vehicle straight to dealership and asked salesman to take for a test drive. He stated that there was clearly a problem and he would have gsm call me by the following Monday. Tuesday comes and as my daughter was driving to work she was involved in an accident due to the car not accelerating so she floored it and unfortunate for her hit the vehicle in front of her. I called salesman back and he said he would call me back, 3 weeks later no phone call from salesman or gsm. Accident occured on 8-19-14 then we received a letter postmarked 8-26-14. Customer satisfaction program claiming they have extended her warranty on clutch and transmission input shaft salsas well as the transmission software calibration for a total of 7 years or 100,000 miles whichever occurs first. To date still have not received call back from salesman or general service manager. Vehicle needs to be recalled......

- Las Vegas , NV, USA

I purchased the vehicle used in February of 2014. A couple of days after having the vehicle it started to make loud grinding noises, when I tried to accelerate it would sputter and almost stall. I took it in on March 05, 2014 and the dealership had it for a week. When I picked it up, I was told that they could not find anything wrong with it and the grinding was "normal". the grinding noises, the sputtering, the slow acceleration, and other issues are still happening with this vehicle. When I call to see if I can take it in, I am told that this is normal for this vehicle. These 'normal' attributes should be disclosed prior to purchasing the vehicle. When I am at a stop and I start to accelerate, the car does not accelerate and it lunges and it has caused me to almost get rear-ended on more than one occasion. There has been a couple of times where I am driving on the highway at a steady speed and when I try to accelerate, it does not accelerate and the rpms just shoot up. The transmission of this vehicle has too many bugs in it and it is causing a safety concern. If I would have known that these things were 'normal' prior to purchasing the vehicle, I never would have bought it. Something needs to be done about this. I have seen numerous complaints that are very similar to mine and it truly is a safety concern that needs to be addressed.

- Lochbuie, CO, USA

I just bought a used 2013 Ford Fiesta with about 43-44,000 miles on it. I drove the car off the authorized dealer's lot on yesterday 8/31/2014. The first thing that I noticed was, as I entered the highway, the car had trouble getting up to speed with the flow of traffic. Later on the same day pulling out of an establishment to enter the main road I pressed the accelerator and the car jerked and acted like it was going to stall out. Then it lunged forward into the street! had there been oncoming traffic, this could have caused an accident with me and my family in the car! the car hesitates to shift gears correctly. The RPM hand revs up real high on a light push on the gas pedal and doesn't come down efficiently so the car jerks when if finally "catches". I've had this car for one day! this is a danger and something needs to be done!

- East Point, GA, USA

Purchased this vehicle as a certified used directly from Ford dealership. Since the second day of owning it, on acceleration there is a buzzing noise under the hood (sounds like a go-cart) and feels like it is clogged. Will accelerate suddenly or will have trouble accelerating especially when getting onto highway which have put me in a few dangerous situations. When coming to a stop or accelerating from a stop you can hear lots of metal clanking and sounds like its chugging. The vehicle vibrates, skips, like it is trying to get in gear on acceleration. Having trouble finding a Ford house that has time or willingness to repair. Any I have called have said it would be 3-4 days before it can get looked at and won't issue a loaner in the meanwhile. I can't go 3-4 days without a car. Monday morning, I am taking in to a dealership and leaving for them to access. This car was purchased for my teenage child who will be getting her license soon, after driving this car for 2 months I do not feel it is safe for her to drive and will be looking at other options for a vehicle.

- Montague, TX, USA