This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My door will not stay shut. I can close it but the latch doesn't lock and I'll have to duct tape the door closed to get it to the dealership for repair. The problem occurred at home when I opened the door to get stuff out the backseat, then tried to close it and it would not lock. I've rarely used this rear passenger door since I'm the only user of this vehicle and use the hatchback trunk with the seats down, so I reach in out through the trunk mostly.
While driving on the expressway my car began smoking and began to overheat which caused a cracked cylinder head that sprayed oil all over the inside of my hood sparking a small fire under the hood. The computer began to shut the car down and displayed a warning message that stated sudden loss of oil pressure, please prepare to pull over safely. Just as I read that message the brakes started to lock and the steering became harder to turn as I tried to get off the next exit from the expressway. I reinjured my broken ankle in trying to keep stop and control the car. Once pulled over the car continued to smoke and no longer started. I filed a claim with my insurance and it was denied as they found the cause was due to recall mechanical or electrical breakdown still under powertrain warranty. I went online and found on the Ford Motor Company mediacenter website this recall notice date 3/29/17. My VIN # was not on this list but to the letter is what I experienced: Ford issues safety recall for certain 2013-15 Ford escape, Ford Fiesta St, Ford Fusion and Ford transit connect 1.6-liter gtdi vehicles for under-hood fire risk Ford is issuing a safety recall in North America for approximately 230,000 2014 Ford escape, 2014-15 Ford Fiesta St, 2013-14 Ford Fusion and 2013-15 Ford transit connect vehicles equipped with 1.6-liter gtdi engines. Ford's investigation of these vehicles has identified a risk of under-hood fires. In the affected vehicles, a lack of coolant circulation could cause an engine to overheat, resulting in a crack in the cylinder head. A cracked cylinder head can result in a pressurized oil leak. Oil that comes into contact with a hot engine surface increases the risk of a fire in the engine compartment. Ford is aware of 29 reports of fire associated with this issue in the United States and Canada. No injuries have been reported.
Door is having trouble latching. Sometimes feels like the door is closes and comes unlatched while driving. Trying to close the door several times has resulted in a dent in the door and broken interior door handle.
2013 Ford Fiesta had door latches replaced in January 2016 under recall. No problems had occurred with the doors previously on this vehicle. 18 months later, the replaced door latch failed. The vehicle was stationary. The failed latch was on the driver's side rear door which is rarely used.
- Merriam, KS, USA
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Car shakes and shudders when accelerates. At times it jerks and hesitates when stopped. When moving forward sounds like gears grinding, it is automatic. I have taken it 4 times to Ford in cocoa Florida where I bought it and to be repaired and it still making grinding sounds and jerking! I am very cautious to pull out in traffic, afraid for me and my family to be riding in it.
The front passenger door latch failed. It would not close. I had to use a thin piece of plastic and lasso it between the door, the front passenger seat metal part of the headrest, and along the door handle. Despite doing this the door remained opened (as displayed on the instrument panel) and the inside dome lights would not cutoff. I noticed the door was open just as I had began pulling off. I hopped out shut the door got back in on the drivers side only to see that the instrument panel was still displaying that the door was open. What's ridiculous is on Sept 6, 2016 I went into the dealer (marshall Ford were I bought the car brand new with 13 miles on it) because the rear passenger door did the exact same thing which was under recall 15S16. Was advised by the service manger 'jim" at marshall Ford, 1075 West terra lane, O'fallon, mo 63366 that the "replacement part had a 12 month/12,000 mile warranty'..I'm within the 1 yr timeframe but have exceeded the mileage component. I had to get it fixed so I can get around and was told by "randolf" at Ford Motor Company customer relations (800-392-3673) to keep the receipt incase Ford issues another recall. This is beyond unsafe and ridiculous.
This car has transmission/clutch issues. I've taken it to Ford and they are saying it's the brakes. The sound that my car is making has nothing to do with brakes. My car hesitates, shudders, jerks when driving. It also has a loud noise that I've been told once by Ford that it sounded like the clutch. Now they say there is nothing wrong with clutch/transmission. My car feels like it's a stick shift and when driving sometimes it feels like it's going to stall after stopping. Sometimes I can't get it to reach the speed I want and it has difficulty accelerating. I do not feel safe driving it that is why I have taken it to Ford again. I have videos with the noise it's making and I have even played it for the people at Ford. Despite having heard the video and having driven my car, they say it's fine, nothing is wrong with it. The noise is getting worse and I feel like if I continue driving the car I will get into an accident.
My Ford Fiesta it does not work right since I bought it new. I went back to Ford car dealer they said they don't know what is wrong with it. Then about 30days latter found out what is wrong with it, I took the car in to have it fixed got it back still does the same thing. Sometimes I try to get it to take off from a stop sing an it will not take of good.I am the city car in front of me slow down then the car does not want to go up the hill.when it gets warm it runs real bad.I got it going 25 mph in city I try to give it more gas and it putt putt all the time.I call Ford dealers tell me bring it in nothing has helped it. They told me to hit the gas pedal hard I tried that does not help.in June 2016 got a letter in mail my door lock need to be fixed I went to Ford dealer said they don't know how to fix it yet.the door opened by itself one time.it does it on highway when come to a hill to give more gas and it putt.this car the way it acts I will not sell it to any one.it will kill them or me driving it.
Went to start my vehicle and it did not turn on at all. There is just a clicking noise, so the starter is good, however the battery was dead. I jumped started the car and was able to drive. My information screen said, "transmission malfunction please service now". the vehicle would run at 4,000 rpms before shifting when usually it's supposed and did shift at 3,500 rpms. As I would brake and be under 5mph the vehicle would lurch forward and I would have to slam my brakes in order to make a complete stop and avoid hitting the vehicle in front of me. I took it back home and haven't drove it since. Today I tried to unlock my car with my wireless key fob and the doors wouldn't unlock. My vehicle completely lost all power. On the Ford website for my specific vehicle, it shows I have field service actions. Fsa title: Transmission clutch shudder / transmission input shaft seal warranty extension. 150,000/ 10 year warranty. Fsa title: Transmission control module extended warranty coverage. I have learned the transmission control module can end up having a short and your car can shutter when it shifts and it can lose all power. This is very dangerous and should be addressed by Ford and the National Highway Traffic Safety Administration, before someone loses their life.
I purchased a 2013 Ford Fiesta I purchased on December 23, 2015 at the laurel, Maryland carmax store. On Saturday, September 24th, I went to jim coleman Toyota to buy a Toyota prius. They examined my Ford for its trade-in value. The manager, who was a former carmax manager, examined the car and informed me that my Ford Fiesta has unibody damage. The rear driver's side as be replaced. The car has unibody damage was not disclosed to me when I purchased this car on December 23, 2015. I purchased the car for $14,000, which is far above the blue book value of $9,419. In March 2016, I bought the car to carmax in laurel for overheating. The heat pump was replaced for $250. Additionally, on September 15th, I paid for repairs at the carmax gaithersburg store. The repairs were for the following: 1-front passenger door latch;2-truck latch; and 3-horn I was charged $250 to repair critical safety features. While the car was in gaithersburg, the battery drained. The car door could not close, so the interior lights remained on. I reported the door latch problems on Monday, August 29th. The car was in park. My sister and I were trying to leave for church and the door would not close. However, I was not given an appointment until September 8th in gaithersburg and September 13th in laurel. That was quite a long time to wait for such a critical issue. I would have never purchased a car with unibody damage had it been disclosed. To be charged for a recall item that should have been repaired prior to purchase, is unconscionable. I am totally outraged.
My car has transmission issues. It shudders and hesitates when trying to go into gear.it has been to service well over 6 times in 2 years. I am told that this is the design of the car and I need to understand that this 6-speed automatic shifts internally different. When on the open road and it is in gear it functions ok. In town going from stop light to stop light is when the issue occurs. It hesitates in acceleration and shudders. It has failed me exiting onto a major freeway by not kicking into the proper gear. I no longer try to merge onto a freeway in this car. There is not a doubt in my mind that this car is a safety issue. There have been numerous complaints just like mine about this car. I have tried and tried to tell Ford corporation and the local dealership about these issues. I have written a letter stating my concern for my safety in this car. I have gone to the local dealership on numerous occasions and made many attempts at getting them to listen to me regarding these transmission issues. I have left there so offended by them acting like there is nothing wrong with this car when I know they know there is a problem. They put in back on me the driver that I don't know how to drive the car. I have been driving for 38 years most have been 5 speeds, I understand completely how a car is suppose to drive and for them to insinuate otherwise is insulting to me. Again this car is a safety hazard and more so than ever now, because the safety latches have malfunctioned on the passenger rear and front doors. I do not feel safe at all driving this car but I have no other options as Ford low-balled me on a trade in because they are aware of these issues.
This car has been a nightmare. I complained about transmission and catalytic converter. I now notice that the fuel is not getting the an mount. I M averaging 20 to 25 miles even though it says 33. I see it jumps. I called they said plugs don't have to change until 40000 miles. The milage is moving even though I am driving in a 10 mile radius.
The transmission has a recall on it. It has been in the shop and replaced 3X. It still is not fixed. It passes the test when its hooked up to the machine but when driven it fails and goes back to the shop. The problem apparently has something to do with Ford and how it is made. Now a engine malfunction light always comes on. The manual says that it should not be driven because it may not shift. I have almost been in countless accidents because the transmission will not shift. It does not accelerate. It jerks, shakes, and grinds. I wrote to Ford and they didn't care. Told me to take it up with the dealership. This has been nonstop since I bought it last year till now and its ongoing. I do not feel comfortable driving my child in this car. Someone needs to be held accountable.
New transmission clutch problem. Ford sent recall. Car not safe to drive but I have been waiting since August of 2015 for recall parts as have many others car jumps shimmies and rattles like a bucket of bolts. Dangerous making left hand turns and getting up inclines especially coming from a stop. Getting nowhere with Ford Corp or dealership.
I purchased a vehicle which came with some recalls so far I've had 3 my newest one is the transmission clutch which is very distracting and annoying as I drive I was at one point ready to give it back to the dealership I need it fixed do I can go on vacation but it seems a very long time if a wait since I heard back from the dealership this was added on as a recall but why is it I don't see it listed under yours I also got nothing on the air bag but I see it on yours and of course I knew about the latch for door I got a notification on that
At 18,250 miles, rear door latch failed. Door needed to be tied closed in order to travel to dealership on 09/12/14 for repair. On 9/12/15 front door latch was replaced per recall. Other doors inspected. On 1/20/15 the right front door latch failed on the car while my 17 year old daughter was driving the vehicle. In order to get home, she had to reach across the passenger seat and hold the door closed while driving. I can not for my life think of a more dangerous situation for a young driver. The car has been taken in for the latch to be replaced. The only documentation that I have are repair orders from the incidences. Please contact me if you need to have them sent to you.
I was unaware about the Ford Fiestas having a recall on the transmissions. My car hesitates, jerks and hard to accelerate. It is very dangerous for me when I'm driving on the highway to school and to work and also it has been at Ford service center many times for them to tell me that's just how Ford made the car and just accelerate more
Over the last 2 months, the radio and instrument dashboard have been flashing intermittently and car losing power. Brought to Ford dealership but they couldn't duplicate the problem during test drive. In addition to the problems listed earlier, now the tcs off keeps on flashing even when car is idle.
A D V E R T I S E M E N T S
- Fort Collins, CO, USA