This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine stall at speed. Merging on to freeway at 50+ mph, engine cut off, no power. Assist brakes and steering disabled. Safety issue. Was not able to restart vehicle immediately. Waited 10 minutes and car was able to restart. Car was towed to dealership for diagnosis.
1. recurring braek noise, brakes, rotors and brackets replaced repeatedly. Has happened 4 times over 8 months. ABS system also replaced. 2. vehicle stopped in the middle of the road without pressing on brakes - vehicle was still running and would not move. Eventually (30 to 90 seconds) the vehicle was able to be moved. Dealership kept vehicle to try to identify issue (apparently not first Flex this occured with) and returned vehicle with no repairs other then to replace the ABS. They said there was not issue and it was likely a one time occurance. When asked dealership to look at the transmission and the chain in the T-casing (was told if the chain seized it would create the reaction that happened) I was told they would not as it was timely, expensive and unwarranted. 3. the electronics on the vehicle tend to start/come on whnever they choose with not assistance. The entertainment system/electronics has been malfunctioning repeatedly since the next to last visit to the dealership when the ABS was replaced in August.
09 Ford Flex. Coming up on a turn and my car shuts off. I rolled to the corner put it in park and restarted the car. This is the second time since I've had the this car that it shut off. Thank goodness no one is hurt. My car is at the dealership as I type.
Generally occurs when restarting car about 15 -30 minutes after driving for at least 20 mins with ac on high. Engine will rev up and down on restart, and RPM and speedometer needles sweep back and forth (reading over 100 mph on occasion) for about 10 seconds while car is still in park. Car does not move, though did notice odometer skip up once. Revving and needle sweeping either stop on own, or when put into reverse with foot on brake. Dealership found no errors on car computer, and was unable to duplicate, but was shown when car was dropped off. Dealership wants to use flight recorder but flight recorder needed to be fixed/sent back. Been trying to get answer for over a month now.
The check engine light has come on 4 times in the past year. The error code relates to the capless fuel system. The dealer has reset the code and replaced a fueling tube. On 7/24/10, engine light lit and five minutes later the engine cut out while driving less than 20 mph. Car restarted without issue. It is currently being serviced.
- Carmichaels, PA, USA
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I have a 2009 Ford Flex built October 2008 which stalled yesterday. I was driving about 10-20 mph when the stall occured. Restarted the car without any problem. Problem seems to be rare. Fortunately traffic was light so I was able to steer the car to safety. Please note that power steering was lost during the stall. I will take the car to get a look at by the dealer and hope to get this fixed.
My wife was driving our 2009 Ford Flex in a driving rainstorm approximately 500 miles from home and the car died twice. Each time, she called roadside assistance and a tow truck had to come out and pick her up. A local Ford dealer look at the car, but naturally did not find anything wrong. She made it back home and I took it to the dealer we purchased it from (crain Ford + little rock, Arkansas). They kept it for a week and we drove a rental car around. They never did find out what was wrong. Now, today, December 11, 2009, my car is back in the shop for the 2nd time for brake grinding. They tell me also that I have to pay for a new tie rod...$500. I'm sick of Ford motors!!
2009 Ford Flex. Driving through my neighborhood when I noticed loss of power steering and brakes. The car had simply died while driving. Was able to stop it on the side of the street and restart it. Continued on without another occurrence. Learned through a web forum that this has occurred to approximately 8 other owners of this vehicle.
This is a 2009 Flex dealer demo with 1450 miles. It has died twice while driving during a test drive. The first occurrence was while in drive, in a parking lot at about 5 mph. The engine, A/C, radio/accessory power, and all lights suddenly died. It was as if the key had been turned to "off", except that the retained accessory power and all dash/warning lights went out as well. The car re-started easily once put into neutral. The second occurrence was in reverse, backing out of a driveway at about 3 mph. This time the engine suddenly died, and A/C turned off, but the accessory power to the radio and dash /warning lights remained on, and the security light on the dash was blinking slowly. Again, the car re-started easily. Both times the power steering and braking went out and the car was much more difficult to control, and shifting gears, re-starting it, and shifting back to drive took several seconds. This could cause a serious collision if it happened while pulling into traffic. I have heard of at least 4 other similar incidents, and most of those were resolved at the dealership with a simple change to the computer control module in the engine. Hopefully Ford will recall units already sold to make this change before someone is injured.
A D V E R T I S E M E N T S
- Belmont, CA, USA