Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Flex body / paint problems

body / paint problem

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2011 Ford Flex Owner Comments

problem #1

Aug 022014


  • 36,000 miles


Automatic/motorized rear hatch failed.....motor opened hatch to full normal extension and then slammed down with nothing to slow it down...narrowly missing my 5 year old child. Was told shocks failed as well as hatch motor.... so nothing in place to slow down the fall. Typically if motor goes out...shocks are there to slow it down. Dealership surmises that shocks were probably already "out" and the motor has been controlling the hatch on its own, without the assistance of the shocks. "don't know shocks are bad until motor goes out"..resulting in nothing holding it up. Extremely dangerous and could have easily injured my child if I hadn't reacted so quickly. Ford claims they have never had any complaints, but would investigate. I had just purchased the car "certified" 2 months ago. Not something they check during certification process.

- Yorba Linda, CA, USA

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