Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
48,600 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Flex miscellaneous problems

miscellaneous problem

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2011 Ford Flex Owner Comments

problem #5

Aug 152016


  • 64,000 miles


We were driving around 25mph and suddenly everything was unresponsive. Wheel couldn't be controlled and brakes had no effect. We spun out of control until 2 parked cars stopped us.

- Hastings On Hudson, NY, USA

problem #4

Aug 212015


  • 0 miles
I had just finished vacuuming the inside of my 2011 Ford Flex. The rear automatic liftgate was up and I was leaning into the back of the Flex reinstalling my cargo net when the hydraulics failed and the liftgate came slamming down on my back. I sustained bruising and muscle injury. If it was my arm or leg it might have resulted in an amputation. If it was my head / neck it could have resulted in a fatality. If it was my child he could have been paralyzed. Why are there no safety features that prevents the liftgate from slamming shut if the hydraulics fail?

- Moraga, CA, USA

problem #3

May 252015


  • 69,000 miles
The rear window just spontaneously exploded outward.

- Canal Fulton , OH, USA

problem #2

Jan 082015


  • 58,000 miles
Two out of four of our window up/down control buttons are not working. The two that are not working are also the two that are used the least amount. I believe it to be a manufacturers defect.

- Nicolaus, CA, USA

problem #1

Mar 172015

Flex 6-cyl

  • 52,000 miles
My wife was driving down the interstate yesterday, when the rear passenger door window shattered into pieces for apparently no reason. Thankfully no one was injured. Based on information found on the internet, this has happened with other Ford models and years as well. I have seen where NHTSA has investigated this similar issue with 2010-2011 Ford escape and Mercury mariner, but have not been able to find the results of the investigation. shows 3 complaints about the same issue with the Ford Flex.

- Hendersonville, TN, USA

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