This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a 115V power outlet in the console in front of the back seat for use by back seat occupants. The cover for this comes off very easily leaving the 115 V brass metal electrical contacts exposed. Back seat occupants can easily receive an electric shock if they touch these exposed contacts.
The door latches kept failing when this happens you get an indication that the door is ajar, this sets off the alarm with operates the flashing lights and will kill the battery if let to so far I, ve changed three latch and a lift gate with no end in sight
The door latches and/or sensors do not function properly. They are constantly saying the doors are ajar when they are not. I filed a report in July and was told it was not a saftey issue. I beg to differ when I cannot lock my doors and the interior lights will not go off. Its been a year of dealing with this, I finally broke down and took it to the dealership to pay $200 to have the sensors clean with the "special tool" that only they had. I did that only after having to spend another $150 on a new battery that was drained from the interior lights coming on and off all night long because of this issue. I had the sensors cleaned in November and now in February the problem is begining all over again!
The door sensor is not functional causing the car to think the door is adjar causing issues with the battery, security system and owner safety. Ford is charging 600 for parts and labor to install a new version knowing that the previous one is defective.
The contact owns a 2013 Ford Flex. When the vehicle was started, the "driver door ajar" warning indicator illuminated and beeped. When the vehicle was in drive, a "shift to park" warning indicator illuminated and seized until the vehicle was stopped. The failures were not diagnosed. The manufacturer was made aware of the failure and stated that there was no recall. The failure recurred. The failure mileage was 79,000.
- Virginia Beach, VA, USA
Search CarComplaints.com for these popular complaint phrases...
My vehicle's "door ajar" sensor will not turn off even when all doors are securely closed. This is resulting in my lights staying on for a very long time and the worst thing is that my doors won't stay locked at anytime. What's happening now is that when I lock the doors after exiting the car, the alarm will go off after a certain period of time, therefore, I have to leave the car unlocked or keep an ear out for it. I have tried manually locking the doors while I'm driving and the door locks will automatically unlock themselves. I don't feel safe knowing that someone could just jump in my car or open one of my back doors where my two children sit. I'm also fearful of my battery dying as a direct result of my dome lights staying on for such a long time every single day. I'm dreading the thought of this happening while with my kids and being left stranded. I wish Ford would take this issue more serious. There is absolutely no need for something tragic to happen in order for corrective action to be taken.
While the car is both parked and in motion, the door sensor incorrectly states that the rear passenger door is ajar. This has happened during the day and at night. It has also happened while temperatures were above and below freezing. It seems to be a systemic issue. Since the door sensors are connected to the lighting system, it affects interior lighting of the vehicle. It also affects locking and security mechanisms on the vehicle. This problem is widely reported on the internet. I haven't taken pictures of the issue yet, but I can easily get them since this problem happens so frequently.
Instrument cluster indicates (1) or more doors open despite all doors being closed. Occasionally, slamming door(s) will resolve; other times, lightly closing will satisfy the door switch. Cold and wet weather seems to aggravate the issue...numerous times in which the door switch could not be satisfied, resulting in dome light staying on while driving, making night time driving very dangerous. Issue has been on-going for past ~3 months. Each door switch is approximately $500/ea, plus labor to install. Dozens and dozens of other consumers mention similar problems per internet search. Several of those consumers have indicated that replacement parts fail after short service time, too.
A both passenger side doors fail to detect being shut. This prevents the doors from automatically being locked when driving and present a hazard in the kids are able to open doors in back by simply pulling the handle.
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start and stalled numerous times without warning. The contact was able to order the fuel pump electronic module from the dealer. The part was replaced and the vehicle was repaired. The manufacturer was notified of the failure and indicated that the vehicle was excluded from a manufacturer recall. The approximate failure mileage was 94,000.
The door ajar light won't go off when the door is closed when car is stationary or moving. The dome lights stay on while driving and while off. It, drains battery and automatic locks won't engage while car is on and moving. My kids can open doors while driving. It also causes the car alarm to go off !
Driver side door warning keeps lighting up and beeping. The door is not ajar, but constantly getting the message to put it in park and re-shut the door, even while driving. Interior lights now not working properly because the car thinks the driver door is constantly ajar. Interior lights no longer come on when I open the door, only when key is in the ignition. They take 20-30 minutes to shut off now after the car is shut off.
Right front side door is shown ajar. Interior lights remain on. Very dangerous do drive at night. Battery will run down since lights will not turn off. On line string indicates very high incidence of faulty door switches.
The door ajar warning light is always on even though the door is shut. The door can be opened while the car is moving which is dangerous. I was told that this is a known issue with the Flex and the entire latch assembly would need to be replaced. Why isn't this safety issue being dealt with by Ford?
3 out of the 4 doors on the Flex will not lock, I called Ford again today and was told we are not a part of the 2.4 million cars recalled. My children cannot lock the doors while we are traveling and it is very concerning to us, Ford suggested I pay for new locks and if we are recalled they will reimburse me.
The issues arises when the door latch and integrated sensor fail to recognize the door being closed properly. A display on the dash will inform the driver of the which door is "ajar". the vehicle will not chime and interior lights will turn off if the vehicle is put in drive and driven. The safety concern is that the vehicle will now not allow the doors to locked while parked or in motion. An invited person could enter the vehicle at a light or an the event of a serious collision the door may come ajar. A search of the internet will reveal this is a common issue and Ford has even redesigned the part because it is aware of this flaw.
The driver door always says its open and the light on the inside to the car stay on until the vehicle is driven at a certain speed, the alarm also randomly comes on. The car battery stays dead because of this problem. The car will be off and the alarm will be set the alarm will sound so I cannot lock my doors.
The contact owns a 2013 Ford Flex. While operating the vehicle, a warning indicator erroneously illuminated, which indicated both the rear driver and passenger side doors were unsecured. The interior lighting remained illuminated inside the vehicle. Upon inspection, is was also discovered that the battery cable line was corroded. The vehicle was taken to the dealer, but not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000. Updated 01/10/2017 consumer stated both right and left passenger doors in back does not close right. Updated 7/9/18
Both front door sensors indicate that the door is open when it is not, and this prevents the child safety locks from being engaged. The doors will not lock when the door sensor says that it is open. This happens with the car is in motion as well as when it is off. When it is off and this happens the alarm sounds.
Driver door shows ajar when door is closed. Causes dinging noise when driving. And alarm to go off randomly when unattended. Makes driving at night dangerous because the interior lights stay on until vehicle has accelerated. Door will not lock correctly because of condition. This is a saftey issue
A D V E R T I S E M E N T S
- Sherwood, OR, USA