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3.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
43,304 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Flex electrical problems

electrical problem

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2013 Ford Flex Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #21

Apr 232015

Flex

  • 43,000 miles

A D V E R T I S E M E N T S

Driver's side door is fully closed yet the "door ajar" warning light comes on and remains on. This warning light will thus turn on the interior lights. We need to open and close the door approximately (7) times on average before the warning light and the interior lights recognize the door is closed, then the warning and lights turn off. This type of incident has occurred while in park and while driving.

- Willingboro, NJ, USA

problem #20

Feb 052015

Flex

  • 37,000 miles
After closing the driver's door, the door ajar light is on, as are the interior lights. The interior lights stay on for awhile after I start to drive which blinds me at night, but the only way to get the interior lights to shut off is to start driving. Major safety issue.

- Columbus, OH, USA

problem #19

Apr 092015

Flex

  • 50,000 miles
The contact owns a 2013 Ford Flex. While parked, the contact heard a chime and the door ajar warning light illuminated even though the doors were closed. The contact had to remove the bulbs in the instrument panel to prevent the light from illuminating. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. The VIN was unavailable.

- Reynolds Station, KY, USA

problem #18

Feb 022015

Flex

  • 39,000 miles

A D V E R T I S E M E N T S

The front passenger door ajar warning began showing while I was sitting in my driveway and the door has not been touched in fact there was not even a passenger in my vehicle. I tried opening and shutting the door several times and when this problem began and for about the first month the warning would reset. Since then the warning is present approximately 70% of the time. When the door ajar morning is active the interior lights stay on at low speed and regardless of speed you're unable to lock the doors. These issues are when the door ajar morning is active the interior lights stay on at low speed and regardless of speed you're unable to lock the doors which cause obvious safety and security issues as well as the added danger of not being aware of an actual door ajar. I took my Flex to summerville Ford and they acknowledge being aware of multiple Ford models with the same issue, apologized for not being able to fix the issue without my paying for it.

- Summerville, SC, USA

problem #17

Jun 052014

Flex 6-cyl

  • miles
Last June the ajar light came on and I took it to the dealer and they had to replace the sensor in the door. So on March 16th the light came back on and was doing the same thing say that it was ajared and when I come to a stop then the other light would come on saying shift to park and my doors are not locked while driving and I have small children in the vechicle with me. I called the dealer to let them know and since I was going out of town the following week I will be out of warrenty. They said I would have to pay for it and leave it at the dealership for someone to look at it. It has not even been a year and it should not have to be fixed now, unless they put a bad part in it.

- Plainfield, IL, USA

problem #16

Apr 242015

Flex 6-cyl

  • 26,200 miles
Driver side door ajar sign is on when door is securely closed. Inside lights stay on.

- Mukilteo, WA, USA

problem #15

Oct 152014

Flex

  • 38,000 miles

A D V E R T I S E M E N T S

Door ajar warning stays on for drivers door. Begin as intermittent problem resolved by opening and closing the door till the door sensor registered the door closed. Progressively got worse and 7 months later the door ajar light stays on all the time. Interior lights remain on all the time and the auto door locks do not engage when driving. I talked to my local Ford dealer who said it just needs oiled and it will fix the problem. We have oiled it and cleaned it with compressed air and it has done nothing. If Ford can't stand behind this kind of thing, I'll be buying a Hyundai or a Honda next for a better warranty and for a higher quality vehicle.

- Newville, PA, USA

problem #14

Oct 062014

Flex

  • 33,000 miles
The contact owns a 2013 Ford Flex. The contact stated that the door ajar light and shift to park light illuminated on the instrument panel. The contact reported that the lights would remain illuminated even after all doors were checked and when the vehicle was in motion. As a result, the doors were unable to be locked. The vehicle was taken to the dealer for diagnostic testing. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The failure mileage was 33,000.

- Eden Prairie, MN, USA

problem #13

Mar 022015

Flex 6-cyl

  • miles
Door ajar sensor, lights stay on, doors wont lock.

- Austin, MN, USA

problem #12

Jan 222015

Flex 6-cyl

  • 35,000 miles
2013 Ford Flex door ajar light illuminates and chimes preventing driver from locking doors as the alert unlocks all doors while vehicle is in motion and turns the interior lights on. Issue occurs intermittently and Ford reps, while acknowledging the issue as common in the Ford edge and Ford Flex refuse to change the faulty door sensor switch opting to charge customers $600+ to remove and replace the flawed design. Currently the sensor alerts us 10 to 15 times during a 30 minute ride.

- Dallas, GA, USA

problem #11

Jan 142015

Flex

  • 40,000 miles

A D V E R T I S E M E N T S

Bluetooth connection failure, navigation failure, clock failure, on board computer failure.

- Moriches, NY, USA

problem #10

Jan 162015

Flex

  • 39,000 miles
I own a 2013 Ford Flex sel. The door ajar light comes on when all doors are closed completely. This is a safety issue because the doors do not lock while driving. The lights don't shut off and the car tells me to shift in to park. On the personal side the lights stay on while parked and the bell rings as if the door is ajar. I can not utilize the remote start. I would agree it's normal wear and tear if it was only my car. I have search online and it seems to be a Ford problem.

- Scottsville, NY, USA

problem #9

Oct 012014

Flex 6-cyl

  • 68,000 miles
Ford has a faulty part built into the Ford Flex. The door ajar switch is faulty on most Ford Flex and edge. While the door is completely shut, the door ajar light stays on resulting in the doors not locking. Even if you press the automatic lock they simply unlock. Ford is not willing to address the issue or fix the issue. The way the faulty part is built into the lock mechanism requires the owner to replace the entire lock mechanism. This part cost $230 and due to the number of issues is not available on the market currently. As a result of the safety issue, we were required to force the switch to ground itself out, meaning we grounded out the wires linked to the door ajar light so the light is no longer on and the doors were locked. The issue should not be occurring on new vehicles like I have. I would like the ntsb to investigate the issue and require Ford to fix all vehicles affected.

- Brownstown, MI, USA

problem #8

Feb 012015

Flex

  • 34,000 miles
The contact owns a 2013 Ford Flex. The contact stated that while the vehicle was in motion, the door ajar light illuminated. The vehicle was taken to the dealer. The technician diagnosed the door latch sensor needed to be replaced. The repairs were not made to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 34,000.

- Union, MO, USA

problem #7

Feb 162015

Flex 6-cyl

  • 61,000 miles
Door ajar warning lights when door is securely closed. This is a know issue with several Ford service bulletins issued. There are definite safety concerns as the following also occurs: Dome light stays on while driving making it difficult to see interior lights stay on when leaving vehicle allowing easy viewing of interior and possible battery drainage all doors will not lock (unacceptable) this is a major safety concern the false warning keeps driver from knowing if there is in fact a true door ajar situation Ford refuses to fix this under warranty saying the door latch (which the door ajar switch is an integral part) is a "wear and tear" part and therefore not cover by warranty. This is an issue on many Ford vehicles including Flex, edge, Explorer and Taurus.

- Concord, NC, USA

problem #6

Nov 152014

Flex 6-cyl

  • 40,000 miles
Problems started with the front passenger door saying that the door is open when it is shut. It was every now and then until a month passed. Then, it just says that it is open all the time. Next, it spread to the driver door not latching. It latches and locks, but the computer system claims both doors are open and tells you to shift to park. To make things better the driver window now rolls down when it wants to. Every now and then the touch screen for the radio/ navigation cuts in and out.

- Saint Marys, GA, USA

problem #5

Jun 102014

Flex 6-cyl

  • miles
Back passengers door latch not connecting to the system. On my 2013 Ford Flex both back passenger doors are not connecting to the system, stating doors are ajar when they are clearly shut closed. Because of this my interior lights stay on until car starts to move at a certain speed, cannot turn on my alarm and if I do after a while the alarm will go off, and also on system it is stating the doors are ajar. This will be the fourth time I will have to take it in, Ford dealership says they have replaced the latch, but I'm thinking it is something else if I have to take it in every three months and also my warranty has expired!!!

- Orange, CA, USA

problem #4

Feb 172014

Flex 6-cyl

  • 29,000 miles
Door latch sensors are very problematic. Have had my vehicle in 4 times in 2014 for same issue. Computer claims doors are ajar when they're closed. Have heard this is a problem with the edge and other makes as well. Warranty expires at ~36,000 miles. I just hit 40,000 miles and am now having to pay for pre-existing condition.

- West Point, UT, USA

problem #3

Aug 152014

Flex

  • 51,000 miles
The contact owns a 2013 Ford Flex. The contact stated that the door ajar sensor was illuminated, indicating that the door was open although it was closed. The vehicle was taken to the dealer. The technician diagnosed that the door latch needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 51,000. The VIN was not available.

- Hummelstown, PA, USA

problem #2

Jul 012014

Flex 6-cyl

  • 49,050 miles
The vehicle door ajar alarm is saying that the door is still open even though the door is securely shut. This happened first when we were going to be getting out of the car and we thought we didn't get the door shut tightly. However, multiple times over the past 7-10 days the door ajar alarm is going off, even when traveling down the road after it was previously not on and the door is securely shut. This is very distracting as a loud buzzing noise suddenly comes on when you are driving down the highway and causes the driver to become distracted and start looking for the warning light letting you know what is wrong. I have contacted Ford and they have instructed me that this part is not covered but to keep my receipts in the event there is a recall.

- Huntington, IN, USA

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