This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door latch assembly defective. Doors will not lock when engine is running. Results in constant dinging of door ajar alarm and dome lights on. Seat belts become unbuckled spontaneously in middle bench seat while in motion. Have had to replace two of them. Very dangerous situation for our kids.
Passenger door sensor shows that the door is open, even when door is securely closed. This causes safety issues as well as a drain on the battery and the inability to enable the theft alarm. This is not an isolated issue as my research has shown that many other owners have the same problem. This needs to be recalled and fixed by Ford.
Car reports that the driver door is ajar when closed. Apparently a common issue with several Ford models, some have been recalled. Dealer identified the issue and replaced the latch. This was not under warranty.
Recurring problem with the door switches. The switches fail, telling the car that a door is open, causing the dome lights to remain on while driving. This is a major safety concern at night as it is difficult to see with interior lights on. This also causes a constant drain on the battery when the car is parked as the sensor indicates the door is open, causing the lights to remain on.
Vehicle displays rear right passenger door is ajar. The door is actually closed. Does not matter if vehicle is stationary or in motion. Automatic door locks will not activate when in motion. Interior lights stay on until vehicle has been in motion for a little bit. Interior and exterior lights will come on randomly while vehicle is unattended, even when garaged.
- Fillmore, CA, USA
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The driver door ajar message will come on while driving down the road which causes all the interior lights to come on as well. I have to pull over and open and shut the door several times and finally it recognizes the door is actually shut. This seems to be a common problem with this vehicle yet Ford will not do anything about it.
The contact owns a 2013 Ford Flex. When the doors were closed, the door ajar warning indicator illuminated and the interior lighting illuminated continuously. The contact also stated that the doors did not lock and the alarm did not activate when prompted. The failures recurred continuously. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
For over a month and a half now, when driving spontaneously the door ajar indicator lights up, the chimes alert, the interior lights stays on and all doors unlock, and if you try to lock them again while driving they will unlock 5 seconds later; you need to completely stop the car and don't drive in order to lock them, but the door ajar lights stay on even if the door is closed, so when you start driving again the car will unlock the doors and the warning beeps and lights will be with you all the time while you drive. Being a family car, this is a major issue having small kids seating in the back. Last year I contacted Ford customer care and they were supposed to take care of that and replace it, but instead they just cleaned the area and that's it, it fixed for a while, but the problem is repeating again. Now, because I'm out of warranty they want to charge $500 to get it fixed, when is a problem that is well known by them.
The contact owns a 2013 Ford Flex, while driving 20 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was diagnosed that the code EP0627, the fuel pump control circuit open, and fuel vapor leaked and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V8120000 (fuel system, gasoline). The manufacturer was not aware of the failure. The approximate failure mileage was 56,241.
Ithe interior lights stayed on, door sensors malfunctioned, engine power went off, and alarm would go on intermittantly. These problems happened while the car was moving and when it was parked.
Door ajar lights continuously show on when all doors are closed. My interior lights will not go off and impairs my vision at night. Also because the ajar warnings are on my doors will not lock. I try to manually lock them and they automatically unlock while im driving. Not good while I have my 4 children in the car!
2013 Ford Flex sel. The door ajar warning light stays on. The front passenger door latch is faulty. With the door closed, the warning light stays on and the auto locks do not work now.
In the drivers door, the switch in the door lock assembly sticks and sends a signal to the car that the door is ajar even when it is fully shut. When it first started happening you could slam the door a few times to get it to work.
Passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock. Windshield wipers randomly turn on.
Door agar sensor is stuck in the door open position. This causes the electric lock system to not lock the doors. When you manually push the lock down it just pops back up. It also keeps the dome lights on. Thousands of these vehicles are experiencing this exact problem. This happens stationary or moving.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, Jan.2014, Aug 2014, and now in 2015.
-passenger door, rear passenger door, and hatch door ajar signal stays on when door is closed. -interior light stays on -alarms goes off in the middle of the night -faulty latch -ignition key switch dings until I put key in and turn key back and forth and then take out again. Dome light stays on and creates a night driving hazard. Creates a safety hazard when the dome lights stays on and I am sitting in a public area at night. False door ajar signal prevents me from recognizing a real door ajar situation, which is very dangerous. Doors sometimes may or may not not lock, nor will the trunk open sometimes- causing a safety hazard/possible dangerous situation when I am trying to get my groceries out of the trunk at night. These same issues happened to our vehicle in 2013, and earlier in 2014.
A D V E R T I S E M E N T S
- Shelby, NC, USA