Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


pretty bad
Typical Repair Cost:
Average Mileage:
101,003 miles
Total Complaints:
84 complaints

Most Common Solutions:

  1. not sure (31 reports)
  2. ford should issue a recall (28 reports)
  3. replace ignition switch (5 reports)
  4. ignition cylinder needs to be replaced (3 reports)
  5. replace the steering column and ignition switch (3 reports)
  6. drill a hole into the ignition to drop the tumblers (2 reports)
2000 Ford Focus accessories - interior problems

accessories - interior problem

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2000 Ford Focus Owner Comments (Page 3 of 5)

« Read the previous 20 complaints

problem #44

Oct 252008


  • Automatic transmission
  • 100,000 miles


I was at a party trying to leave, but the key would not turn. After about an hour of trying it finally worked. I had it replaced at the dealership.

- , Cincinnati, OH, USA

problem #43

Jul 112010

Focus LX 2.0L

  • Manual transmission
  • 110,000 miles

Car has been great for 8 years. No problems what so ever. Then on the way home from a family vacation the ignition key and lock failed not letting us start our car! It stranded us three hours from home at 8pm on a Sunday night. There have been numerous problems with the focus and this, hell even a class action lawsuit from the state of CA, but they will not recall it? What happened if we where at a rest stop in the middle of no where? Come on Ford.

- , Spokane, WA, USA

problem #42

Jun 022010

Focus SE V4

  • Manual transmission
  • 170,000 miles

I have had my car since 2002. Over the years I have had my car lock up for no apparent reason. After a lot of patients and breaking down out of anger it would automatically fix itself and the key would turn over. This has happen over the years, randomly, about 5 or 6 times. As sudden as the problem occurred, it would fix itself.

Last week, I fidgeted with my steering wheel, pulling the wheel up and down from the lever, freaking out and trying to push the steering wheel side to side to get the key to turn over. I also tried to put the vehicle into different gears (have standard), tried to turn the key different ways. Giving up and calling my husband that is mechanically incline to do the exact thing I was doing but still no avail. AGAIN AS QUICK AS THE PROBLEM OCCURRED MY KEY FINALLY TURNED OVER.Honestly through fear and prayer did it turn over. (Doing everything I did before.)

Thankfully the car got home and the next day- happened again. Over the years, I have noticed if I turn the steering wheel to one side it would lock up for no apparent reason. When I pulled my car into my drive that night after the problem- I made sure the steering column was straight- but it did not matter. It has now locked up on me every day for no reason. Sometimes easier to turn the key over without a lot of maneuvering and sometimes- stuck for long periods of time until the car decides to turn the key properly.

Obviously we all are having problems with this situation. Most of us are broke due to the economy and our own situations. Has anyone complained to get Ford to recall the problem? Is there anything we can do besides ranting about it so others do not go through what we are going through?

- , Daytona Beach, FL, USA

problem #41

Dec 152007

Focus ZX3

  • Automatic transmission
  • 102,000 miles


I bought my Focus used with 102,000 miles on it. The day after I bought it the key wouldnt turn in the ignition, Found out the ignition switch broke and after a towing fee and $360 repair after a few days waiting for the part to order at the dealership I got the ignition switch and steering column replaced and it works fine now.

- , Augusta, GA, USA

problem #40

Nov 262009


  • Automatic transmission
  • 74,565 miles

I am really fed up with Ford. since I bought that vehicle, I have changed coil . a hose in the engine that was cut bu rubbing on some other thing,this is the second time the steering lock and the key will not turn in the ignition to unlock the steering, I have , had to travel to work, and I am so fed up, with this I wish I never bought a Ford vehicle, I will never buy a Ford again .of course you do repairs on your vehicle , this vehicle is 10 years doing 120,000k and dont really drive often, and I am having so much problem , with the steering lock and will npt open ,

- , Etobicoke, ON, Canada

problem #39

Sep 162009

Focus SE Stn Wagon 2.0L

  • Automatic transmission
  • 47,000 miles

I parked my car inside my garage (of course, facing the wrong way!) last evening and when I tried to start it this morning, the key won't turn! I gave up after several try's and all other efforts. After I made a call to the dealer who suggested getting the car towed to their garage, I checked with some local places: everyone first wanted me to bring the car there! I then did a Google search on "2000 FORD FOCUS PROBLEMS-IGNITION KEY WON'T TURN" and saw several grudging postings but one suggested "pushing the key further down with hand pressure and turning the key worked every time" and I tried it (after first spraying some WD-40 into the key hole) and BRAVO, the key turned and the engine started! I tried it a few times just to make sure it was not an one-shot fix! Before anyone shells big bucks to the greedy dealers, try the above!

- , Billerica, MA, USA

problem #38

Apr 202009

Focus ZX3 2.0L 4-cyl 3dohc

  • Manual transmission
  • 61,120 miles


I've read all of the complaints; wished I knew about this website before hand...$579.00 later of part of $1291.00 I paid; of part of $3400.00 estimated repairs for this car; for a Kelly Blue Book Value of $2400.00 (I will write on other issues)...If I didn't love this car so much - I would really be pissed - but, it's time for a different vehicle - FOCUS was my car of choice; but reading all of the same issues; I am really thinking about a different vehicle...

- , Phoenix, AZ, USA

problem #37

Feb 012007


  • Automatic transmission
  • 80,000 miles

The tumblers for the car ignition broke, of course I was in a parking lot leaving a store that just closed with no cell phone battery left, in a really bad part of town. I had it towed to my house because my boyfriends thought he could maybe fix this. He had to take apart the whole steering wheel column, drill a hole in the column, disable the airbag, but the tumbler only cost me maybe $50 bucks, if he wasn't there to help this would have cost be a devastating $500 bucks

- , Charlotte, NC, USA

problem #36

Feb 182009

Focus ZTS

  • Manual transmission
  • 120,000 miles

When I put my key in the ignition it won't turn. It is completely jammed. There was nothing to warn me this would just happened...I will take it in tomorrow but I'm irritated...I see this has happened to many other people and Ford hasn't recalled it...ridiculous.

- , Port Hueneme, CA, USA

problem #35

Dec 112008

Focus SD

  • Automatic transmission
  • 100,200 miles

I got off work and was heading home. I stopped by a store about 4 miles from my home. I went in got what I needed and left. Got in my car and the bloody key would not move. I tried everything that I know to get the key to turn, but nothing. I made the mistake of buying a used car now I am find I should not have gotten a focus. I am single and I do not have the extra money to dump into this car. I just got out of school and I have that bill to pay and I have not found the money tree so I don't have it laying around. I feel that Ford should do something about this. How many more people will be left stranded because of their mistake that we have to pay for. I think I will go back to GM. I never have had an issue with them.

- , Forest Grove, OR, USA

problem #34

Dec 282006

Focus 2.0L

  • Manual transmission
  • 100,000 miles


Ford's estimate to replace cylinder and re-do keys is over $500.00.

Called Customer Service and got nowhere. No current recall and cannot afford to replace car.

- , Deltona, FL, USA

problem #33

Oct 282008

Focus SE 2.0L

  • Automatic transmission
  • 60,000 miles

I am a service member living over seas in Italy. I live about 50km out side the base, while I was on my way home from work at 0330 I stopped at the gas station to get some fuel for my car, after the guy pumped my gas I went in side to get a drink, when I returned to my car I tried to start the car but my key would not turn. So there I was, stuck in a foreign country 25km from my home and 25km from work at 0330 in the morning. My car would not start and I was blocking the only fuel pump for about 30 mins. before my car was pushed out of the way by the locals. In that process of them pushing my car out of the way, my steering wheel locked up, and my car was stuck there for 2 weeks before my friend was able to get it fixed (so i thought) because once I got it home and turned off the car, my key again would not turn. And they don't have the part that I need over in this country. Thank you ford for the quality car that you sell to your service men and women.

- , Fpo, AE, USA

problem #32

Nov 102008


  • Automatic transmission
  • 100,000 miles

So yeah I went to lunch today and went to go get back in my car and my key wouldn't turn! I my steering wheel wasn't looked and I even unlocked the over drive and put the car in neutral and it still won't turn! If that isn't enough I'm 6 months pregnant setting in my hot ass car at a store having a panic attack waiting on someone to come and get me! NOt to mention I have just gotten my car back from where I had to replace the fuel filter, spark plugs and wires, coal pac, and the radiator (which was HELL) might I add! I am so pissed off with this car I used to love it you know good gas mileage and all but then as I am bragging on my car it goes to SH*T!!! And now I'm about to have a new baby and I'm not even going to have a car because I can't afford to keep fixing this one and I sure as hell can't afford to buy a new one!!! So PISSED!!!

- , McBee, SC, USA

problem #31

Jun 152006


  • Automatic transmission
  • 100,000 miles

So, for almost two years I have been screwing with my ignition problem. When it first started I got so mad at the car that I hit the steering column with my fist, and all of a sudden it turned. After doing this several times, I decided to keep the key in the ignition. Being in Maine, it is safe enough to leave your key in the car...... I could only wish someone would steal it! We went to New York for the weekend and decided that we couldn't leave the key in it. Again, with some hitting, it worked. Yesterday when I was getting the kids in the car to go to work/school..... it locked completely up!!!!!! WTF And to find that all over the country thousands of other Ford Focus owners are having the same problem..... and there is no recall on this issue???? I am wondering where the class action law suit is. It is a safety issue. It is not safe to be stranded. Is it going to take a person being hurt while trying to get there ignition to start before Ford will address this problem? I would think they would show some respect to the thousands of people who pay their salary, and if nothing else... make the part so that it will work, so we are not fixing our cars with more crap ignitions.

- , OId Orchard Beach, ME, USA

problem #30

Aug 142007

Focus SE

  • Automatic transmission
  • 127,000 miles

I sat in my car for almost an hour trying to get it to go. I then went on the web and ordered the part via the phone after finding a phone number for someone. Apparently ford uses a different (better) cylinder lock in Europe so the ones here in the U.S. use smaller cylinder pieces and they break easily. I found I could start the car if I put the key in the ignition and beat the key into the cylinder with a rubber mallet (terrible idea for a long term solution). I got the piece and tried to install it myself, but of course I couldn't. I took it to a mechanic and when he replaced it he had to re-computerize (or something) the keys so that cost way more than I wanted to spend. I wanted to spend NOTHING because this is just a ridiculous problem to have with a car. My next car will be a Honda civic hybrid or something other than ford.

- , Prospect Heights, IL, USA

problem #29

Sep 042008

Focus LX 2.0L

  • Automatic transmission
  • 125,000 miles

If I can't fix this myself, I'll have to get it towed to a garage!

- , Wellsburg, WV, USA

problem #28

Jun 042008

Focus ZTS

  • Automatic transmission
  • 80,000 miles

The ignition in my car stopped working last summer (2007). I was at Target in the parking lot when it happened. I had went shopping and when I came back out (this was on my lunch break) to start the car, the key would not turn. I thought maybe I had accidentally put the wheel on lock- but no sir-e... I had to call a tow-truck to pick it up the following morning (because they wouldn't be able to tow it during the day when it's busy in the parking lot). We had it towed to my church parking lot (which is big) that way a mechanic could come look at it. He looked at it and played around with it and then said that I needed a new ignition. So I had to buy a new ignition. Shortly after the ignition was replaced I had the SAME issue again. (I guess the mechanic hadn't put the new ignition in correctly, or it wasn't a good one) SO...I had to get it replaced AGAIN! (this time only the cost of the part). I haven't any issues since last year- but I'm just praying I don't...This car has been nothing but trouble since the first month I've had it. I bought it used with 70kmi on it (in 2006). And since I've had it, almost put in $3000!

- , San Jose, CA, USA

problem #27

Jun 102008

Focus LX

  • Automatic transmission
  • 91,578 miles

This is the second time it happens to my car, the first time was on 3/18/02 and the cost to repair it was $124.00. the car warranty covered it. but now it won't and llovio ford in south gate California is charging me $547.00 to fix it. its ridiculous!. so was checking the prices of the ignition cylinder in the internet, and I'm found that that there is more people with this same problem, we all should request FORD for recall for ignition cylinder. that lock smith repairs.

I had the invoice for the first time that happens and the cost of the is $49.00 and for the work is $75.00. now is $400.00 dlls more.. for a existing problem that FORD must fixed for free..

- , Lynwood, CA, USA

problem #26

Jun 022008

Focus SE 4 cyl

  • Automatic transmission
  • 70,000 miles

I've had many cars in my lifetime and right now I have a total of 5 vehicles. I've never had a problem with not being able to turn the ignition switch, unless it was locked of coarse. The car work fine that morning and returned to start it and couldn't turn it. I banged it, turned it, unlock the gear shift and put it in neutral and to no avail. It was hottest day in June 103 degrees. I had it towed to home after finding that I could have bought the cylinder lock switch and replaced myself, but it would not work because I need to have the keys programed to make it work. DDD! called the dealership and they quoted $389.00 just for a cylinder lock. WHAT IN THE WORLD!

- , Portsmouth, VA, USA

problem #25

May 142008

Focus SE 2.0L

  • Automatic transmission
  • 107,000 miles

The dealer said this wasn't a safety issue which is why no recall was issued..I car pool to work with several others and we were all stranded for 2 hours..Could go nowhere..Co-workers all had family to get home too and kids with activities to get too and my kids sat at school for 2 hours after school until I could get a ride to another vehicle of mine.They should fix this issue for free..Dealer will repair for 432.00 plus 65.00 for the damn tow bill. Its B.S..In reviewing the other testimonials online this is a chronic issue..Most parts manufacturers generally provide low cost components to the manufacturers that are designed with a life expectancy to get you to at least the end of warranty..Sounds like this ignition lock is one of them..

- , Vancouver, WA, USA

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