This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Key will not turn in ignition. Took vehicle to dealer, and they replaced locking mechanism in steering column. The fuel mileage was not consistent with what was stated, the fuel pump was replace along eith the filter, egr valve and radio, two front tires were replaced at 10,700.
From the summer of 2001 through Dec. 11, 2001, my rear tires on my 2001 Ford Focus starting wearing oddly across and around the tire showing high and low spot tread wear plus cupping that went undetected until 12/01. During 12/01, big "O" tire company did an alignment check and tire rotation, but didn't notice the tire problem. I left on a short trip afterwards. The rear tires that had been moved forward, chattered loudly, especially, the left side but didn't before rotation. The inspection showed the left front tire that had been rotated from the rear had serious tread wear damage, cupping, and flat spots, some high and low. The left front that had been rotated to the rear was also damaged beyond repair. The tire co. Felt they had missed something during alignment and rotation, so they paid for one of my Firestone tires and I paid for the other to be replaced with new fulda tires. Firestone would not have given much credit do to odd wearing patterns. Also, the right tires had the same problem but not nearly as bad. I contacted the Ford dealership about the problem and they said contact the tire manufacturer, there is nothing wrong with the car. Yet, nothing is wrong with my Focus but on 12/11/01 they replaced my rear wheel axle bearings due to a recall. Ford checked the alignment and said the tires (Firestone) must be defective and I believed that. Immediately after the wheel bearings were replaced the rear tires were too. The new tires made the vehicle more stable and easier to control. The Firestone tires replaced were badly worn and I thought they caused the car to shimmy from side to side during rain or snow as it was hard to control and making me afraid to drive. In 3/02, the last two firestones were replaced with the fulda tires. I thought the tire problem was solved. As of August 2002, the new rear fuldas' are doing the same thing. Now I know there is a rear suspension defect with the Focus and not tires. After many calls, Ford still says no defect found
Consumer has taken vehicle in for repairs to tires on numerous occasions for repair due to nails. There also appeared to be belt damage and a bulge on the outer side of tire wall (left front). (Firestone P205/50R16 firehawk gta tires)
Consumer stated he could not drive more than 45 mph, anything over felt as if he was losing control and driving through a continuous puddle, swerving from side to side, tires only had 6500 miles on them, dunlop sp sport w-10, P205/50R16, dotu22V4M61501ma2520.
Have had numerous problems with the car hesitating and stalling. Have taken the car in a total of 7 times. 5 of which were related to hesitation. 3 of the those 5 times they found problems with the car. 2 times for an egr emissions sensor and 1 for a fuel pump (they think). The other two times they coulndt find anything wrong at the time. I have called Ford directly and they can do nothing about the car, because they say it is repairable. I have had the car back now for a little over a week since they have replaced the fuel pump. Seems to have a little hesitation still, but has not stalled. We have had the left rear tire replace once for cupping of the tire. Ford dealership wasnt sure what caused it, but they say I could have run over something hard. The new tire starting cupping like the one they replaced, then that is when the recall for the rear wheel bearings was issued. No problems since then with the tires.
I have reported numerous problems to you with this lemon. The dealer was told when the car had 5000 miles, that there was a brake problem. Several experts have noted that there was a faulty caliper causiing the brakes to fail and the tires to continually blow out, resulting in numerous roadside emergencies. The dealer has reused to either repair, or replace the car from the beginning stating they will not lose money and that the same thing has not occurred often enough. The car is inoperable since the defective caliper, the rotors, and the shoes are all severely worn. The repair shops state that the car is too new to get the parts and that only fordd can get the parts. They want me to pay $200 minimum for each item of at least four, saying they will have nothing to do with it. This is what they have been stating since my complaints began. I have reported these facts to you before, numerous times, as well as by telephone. I have gotten no results. I am disabled and have spent the last week home alone without the ability to get my medical care, and other needs. This cannot go on.
At 23,000 tires on front of car worn right to thr steel belts.I faithfully had tires rotated and not one person acknowledged that were somworn. If I had not gone when I had it may have resulted in a serious accident. I am very dissatisfied about how Ford motor is handling the situation.they keep passing the buck to someone else.
While driving at any speed and vehicle hits a bump steering is difficult to maintain. Vehicle wanders unexpectedly from side to side. Dealership has examined vehicle several times. Shocks and tires were changed twice. Please provide any additional information / documentation.
I drove the car to work and parked it. It was parkedfor 6 hours. When I left work to start the car it wouldnot start. There was no noise nothing. I waited a few minutes and tried again. Nothing. I then phoned the road side dservice. When they arrived it satarted. The car was taken to quirk Ford via the road side dservice. Thaey were unable to find anything wrong with the car. The same condition has occured 4 more times. The second time was the day I took it infor the 6,000 mile check-up. It actually would not start for the technician. The next day I was told they had to program the the ppats keys with the ngs system. That was on May 30,01. On June 10 in our driveway it occurred. It finally started after multiple tires and pushing and fidgeting the key in the ignition. Then on June 13 it happened twice, once in the morning and once in the evening. Again the same ordeal fiddle, push, shove, try not to think you are stranded. I am calling quirk Ford tomorrow am and will also report to this to Ford main headquarters. Do I have any recourse?
I bought a new Focus 01 in October 00. Yesterday, I recognized on the right rear side a significant bubble. Moreover, I checked all other tires, and all three remaining tires had deformations at the threads. I took pictures of all the tires and can provide if required. I showed them to my coworkers, and they did comment that this was unusual for them too. After work, I brought my car to moontownship Ford dealer in pittsburgh, they just said except the bubble such formations could occur, they said they were usual indentations. Moreover, I also called in the morning my dealer (parkway East Ford). One service man said that they had a similar case with Focus right at hand. But I forgot to get the service man's name. The next time I called them, nobody knew of such an occurance, which really disturbed me. The bubble and the so called huge expected "indentations" for such a new car is really unexpected and I hope this information is helpful and enough for you. Hope you can help me with this issue. (tiresize: P185/65R14)( dot number: Tire size: P185/65R14 )
A D V E R T I S E M E N T S
- Legue City, TX, USA