Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

7.6

pretty bad
Typical Repair Cost:
$290.00
Average Mileage:
75,458 miles
Total Complaints:
42 complaints

Most Common Solutions:

  1. fix plastic retainer for the up/down mechanism (10 reports)
  2. not sure (10 reports)
  3. replace power window motor (9 reports)
  4. pay dealer to fix the window (7 reports)
  5. i put a 2x4 under both windows that broke to hold them up (4 reports)
  6. have plastic door stoppers wedged in beside glass (1 reports)
2001 Ford Focus windows / windshield problems

windows / windshield problem

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2001 Ford Focus Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #22

Jul 012002

Focus SE

  • Automatic transmission
  • 9,000 miles

A D V E R T I S E M E N T S

I have had nothing but problems with this car. I have replace the window motor, 2 times on the driver window, 2 times on the passenger window and 1 time on the rear passenger window. No one ever sits in the back seat, so the window is never used. How does that make sense? The window will just come crashing down and you can NOT get it up. For Ford not to say this is a recall is unreal!!!!!! I will never own a FORD again. I have put up with it because I didn't want a car payment. I finally had it, save yourself pain. AVOID THIS CAR!!!!!!!

- , Chandler, AZ, USA

problem #21

Jul 052007

Focus SE 1.8L

  • Automatic transmission
  • 65,000 miles

Sitting watching a game on a hot summer day, I decided to roll the rear windows down. Heard a 'crack and pop' and the right rear window disappeared into the door, tried to grab the window but it was stuck in the door. Dealer replaced the entire regulator for $300; two weeks later the same thing happened to the Left rear window, I don't ever use these windows as there really no one sitting in the rear seat. The dealer says this is a common problem on the Focus and he will see me when the front two window need replacement.

- , Rockledge, FL, USA

problem #20

Aug 122008

Focus SE 2.0L

  • Automatic transmission
  • 75,000 miles

Ford will not sell you the tiny plastic parts to fix this problem. A manual window regulator costs $36.00 and the motor for the power window costs $40.00 but the only part they will sell you is the entire assy for $150.00. Why don't they sell the part that breaks? Rip off. Since only the plastic clip broke I took apart a manual regulator and rebuilt mine. I did one for my son too. Works great. Keep them lubed and be gentle on the window. They are poorly designed and made of cheap parts. POS. After I change the wheel bearings (rear is rumbling) this thing is gone. I have owned Fords since 1968. Never again. That French guy sent them down the river.

- , Earth City, MO, USA

problem #19

Oct 252008

Focus SE V4

  • Automatic transmission
  • 60,000 miles

A D V E R T I S E M E N T S

Window was rolled down and wouldn't go up again. Everything was just dead. Thank goodness for duct tape! The repair job is about the second most expensive repair on this car. It is amazing how many people (through a google search) have the same window problem and yet Ford hasn't issued a recall. Definitely my last Ford car ever.

- , Waltham, MA, USA

problem #18

May 312006

Focus SE

  • Manual transmission
  • 89,000 miles

I was driving to a local store and the back driver side window was down. But the A/C was on so I was not sure how it came down. I tried to roll it back up and you can hear the motor but the window did not move. So when I reached my destination, I had to pull the window up by placing a hand on each side of the window to pull it up and put a piece of paper on the side of the glass. A month later, the back passenger side window did the same thing. Three months later, the driver side window just dropped into the door panel. I had to wedge my fingers in the door panel to grip a little piece of the glass that was showing an pulled it up and the window damn near came out. I'm 3 for 4 and the last window barely holding on. I called Ford who advised me that they have no recalls on this. To date I have a lot seen Ford Focuses with tape on the windows.

- , Norcross, GA, USA

problem #17

Feb 012008

Focus ZTS

  • Automatic transmission
  • 40,000 miles

This car has given me nothing but grief!! It was wintertime, so it was cold out. I cracked my driver's side rear window and heard a snap and then some grinding, and then my window fell into the down position!! When I got to the train station I commute into work from, I pushed the window closed, and continued to do this for months because I found out it would be expensive to have it fixed. Well I finally decided to get the part from the dealership and fix it myself- and today, less than a month after I fix it, the same thing happens to the rear PASSENGER side window!!! Unbelievable! At least it wasn't freezing outside this morning. But I think there should be some kind of warranty on these! Now I wonder how long it will be before the front ones go!

- , Laurel, MD, USA

problem #16

Jul 182008

Focus ZTS 4 cyl

  • Automatic transmission
  • 72,500 miles

A D V E R T I S E M E N T S

All of a sudden the window wouldn't roll up. Ran it a few times........nothing. So I took the door apart using a manual I purchased. noticed. plastic pin fell out of the hole in the window that holds it in place. Stuck it back in and lasted a week then went bad again. Somehow the cable that pulls the window up and down fell off the top pulley and got stuck. I pulled the window loose from the plastic carrier piece, removed the (3) screws and took the whole assembly out. I reattached the cable over the pulley and back into the carrier piece (which is broken) and was able to reassemble it with the window and rolled it up tight (with some unpleasant sounds) It is up and not coming down for now. I wont be able to use that window until I replace the whole assembly which I see on different web sites is approximately $130. I will install myself since I now see how it all works. I won't go to the dealer to have it installed because it will be approximately $300 for them to do it. This makes problem #3 for my 2001 ford focus since I've owned it. I've only owned it for 6 months. #1 (right rear hub bearing went bad) #2 (right front coil spring broke while away on vacation...more fun) #3 (right rear power window system broke) I'm afraid to think of whats next for me.

- , Covington, KY, USA

problem #15

Jun 122006

(reported on)

Focus

  • 40,000 miles

My rear passenger side and rear drivers side windows went out - I heard a crack, and the window fell into the door. It costs about $400 per motor to fix, which I can't afford, so I have put boards under each window to hold them up.

- , Caldwell, ID, USA

problem #14

Jul 132007

Focus SE 2.0L Sohc

  • Automatic transmission
  • 95,000 miles

Right rear passenger automatic window won't go up. Suspect that the little plastic carrier busted (at least that's what happened on the driver side window...see my other complaint). Jammed a couple of paint stir sticks between the window and the trim on the inside to keep it up. Found elsewhere that this is a $150 fix at the dealer!! Turns out they replace the whole mechanism-motor cables and all. It seems that Ford designs cars like they did 30 years ago when nobody expected a car to last more than 100,000 miles. This is reason number 5 that I'll likely never buy another Ford again. 1-the driver side window that broke, 2-the thermostat housing that busted, 3-the interior door trim pieces that both fell off within 2 weeks of each other, 4-cabin fan resistor burned up

- , Midlothian, VA, USA

problem #13

Feb 092008

Focus SE 2.0L Sohc

  • Automatic transmission
  • 105,000 miles

Ditto everything mentioned here. Driver window ground to a halt a few weeks ago, but I was prepared since the right rear window did the same thing a year ago! I haven't fixed

it yet, and since I definitely have a better use for $300+, I'm sure that I'll jury rig something to keep the window(s) in the permanently "up" position. Should make going through the toll both interesting though. Not quite sure how I'll do it. Probably roll the left rear window down and reclined all the back, chuck my change and hope for the best!! Blah, blah, blah...Ford sucks and all that. I used to own ONLY Ford vehicles, but after a couple of just awful buying experiences at Ford dealerships and annoying problems, I bought my first Toyota 2 years ago...a trend that will continue.

- , Midlothian, VA, USA

problem #12

Jul 152007

(reported on)

Focus SE

  • Automatic transmission
  • 53,000 miles

A D V E R T I S E M E N T S

The day after I quit my job couple years ago, I was picking up my last paycheck and when I decided to roll my back right window down to let some heat out, I heard a crunching sound. As I went to try to fix it , It immediately started to rain (God was definitely testing to see if my nerves got the best of me). It was so frustrating with the whole situation trying to stick different things to hold the window up; I went to the dealership they quoted $250 for a little piece of plastic to hold my window up. So after 2 yrs it's still broken and a CD case does a great job holding it up. When I get locked out I just push my window down to let myself in. I know this is ghetto but it's so fabulous that I don't have to call the locksmith every time.

- , Augusta, GA, USA

problem #11

Dec 302007

Focus Wagon

  • Automatic transmission
  • 80,000 miles

The car is 6.5 years old and in that time, the back window's probably been opened about as many times. So to pay $500 to fix something I don't use, yet can't drive without, makes me feel super screwed over. Last Ford I will ever buy.

- , Santa Clarita, CA, USA

problem #10

Nov 012007

Focus SE 4 cyl

  • Automatic transmission
  • 55,000 miles

click to see larger images

power window broke power window broke

Same issue here down in the US Virgin Islands. I have a 2001 SE and have had several widows go. The order of events that I usually see happen is that you first get a grinding or cracking noise when rolling the window up or down. This is due to the fact that the wire "fishing line" that runs the system is getting frayed and tangled. Eventually this leads to a complete tangle which puts added stress on the plastic piece that connects the window to the fishing line. Eventually the plastic piece just breaks. The reason you have to replace the whole setup is that the plastic piece breaking (which leads to the window falling down entirely) is the end result of the problem, the real problem is with the "fishing line" tangling.

I agree with others on the quality of this vehicle. The engineering is so poor. I am not sure how other window systems work but even to someone with limited mechanical engineering knowledge this system looks like a terrible kludge. Why run fishing line in a crossed pattern throughout the whole door?

My fix was literally to put a lays Staxx can inside the door to hold the window up. It sounds funny, but the windows is very secure now. I plan to sell the car in a month or so anyway and will likely just tell any buyers that its a $300 fix. The back window needs it too and the drivers side window is making the grinding noise so I know that it will go in a few months anyway. Since I'm honest I'll tell the buyer of this.

Never again Ford...never again. Just bought my second Honda because my first one has been awesome. Its not about the workers its about the engineering....and Ford's is just plain terrible.

- , 18 Tulipan Parkside, VI, Virgin Islands (US)

problem #9

Sep 202007

Focus SX

  • Automatic transmission
  • 61,000 miles

This is part 2 of my complaint. I find it hard to believe that windows inoperable are among normal wear and tear of a vehicle. I rarely use them or have passengers in the back seat and find it hard to believe that this cheap window component was not ever on recall as have found so many similar complaints. Troy Ford in Troy, OH service manager advised me he was unable to help me and referred me to Ford Customer Service, who took a file gave me a claim number and advised me to take it to a local Columbus dealer and have an estimate, call them and they would make a determination upon the needed work if they would help me. The service agent advised me it would $200 non-refundable for the estimate. Once they determined the window regulators were bad (really?? no joke.. I told them that!) They (service manager and 800 customer service agent) had a pow wow and decided that because I didn't buy extended warranty, have my oil changes at a dealer or bought any previous ford vehicles, that I was not to be assisted in the repair because I didn't show any Ford loyalty. He further said that they could fix both for $560, leading me to believe that Ford was absorbing partial cost. Not so... I was to pay the full cost with no help and suddenly the $200 estimate magically disappeared once they had manipulated me into getting the repair from their shop. (Would have lost the original $200 estimate, of course!) I'm furious and feel this is unacceptable customer service. I also chatted with another customer while waiting the 4 hours (the technician team had to take his lunch before finishing my car!) The other passenger had brought his car in for oil change and advised rear window passenger side. He said they have blown him off about it ...saying that it is currently working just a little sluggish... I advised him of my problem and I advised him to insist on repair before his goes off warranty! Sounds like Ford is cutting corners on the quality of the product and not accepting responsibility! The cable does look quite skimpy and not much thicker than heavy duty fishing line instead of heavy duty cable .....

I'm so upset and really regret buying Ford. I really, really miss my 87'Honda Accord .. drove it 13 years and drove it for 160,000 miles...Can anyone recommend further for trying to recoup paid service and lack of responsibility??? I don't think failed windows fall under normal wear and tear.....

- , Columbus, OH, USA

problem #8

Sep 052007

(reported on)

Focus ZTS

  • Automatic transmission
  • 77,000 miles

The Cheap little plastic piece broke on BOTH of my back windows and they BOTH dropped, i had to rig it with a block of wood to get them to stay up and now I can't put them down at all!!! And now I cant control the passenger side window from the drivers side because the motor is going bad ON THAT WINDOW!! how cheap are these windows????? And the Ford service and dealership wants to CHARGE me just for an ESTIMATE of what it will be to fix them..... ITS THEIR CHEAP ASS WORK IN THE FIRST PLACE!!!

- , Havelock, NC, USA

problem #7

Nov 092007

(reported on)

Focus

  • Automatic transmission
  • 95,000 miles

I have had my focus wagon for about 5 years. Two years ago, within 2weeks both the rear windows slide down into their doors, not to be seen again. Car was still under warranty to I took it in and had them repaired. Thought it was just a weird fluke. Then 3 months ago the Driver's window dod the same thing. Took off the door panel and propped it up until recently when I just couldn't take it any more and took it to a Ford dealer to have it fixed. They told me that it was probably the window tinting that was causing the windows to do this and that this was not a common problem in focuses. What a load of B.S. This is my last Ford.

- , Richmond, VA, USA

problem #6

Nov 042007

(reported on)

Focus

  • Automatic transmission
  • 80,000 miles

ford focus's suck the window regulators are cheap. They should of recalled those.

- , Whitmore Lake, MI, USA

problem #5

Jun 232007

(reported on)

Focus SE DOUBLE CAM

  • Automatic transmission
  • 99,000 miles

I bought a Ford Focus SE 2001 about 2 years ago in 2005. At first I was actually pleased with the car, but my favor vanished from month to month. First problem was a severe leakage in the cooling system. A Ford estimation came to over $600 and I decided to handle it myself - and I did sucessfully ! The parts had cost me just $130 and it is working up to this day.

Now two more problems came up. A severe leakage from the thermostat housing. A Ford estimation came to over $300 again. The problem I did not fix yet as I have only little time to solve all the problems. Meanwhile I fill up cooling fluid so the engine does not get overheated. Then just a few days ago the window on the driver's side gave weird noises. Suddenly the whole window fall inside the door while I was on the highway. The power window mechanism did not work anymore and the window never came up again. On the next parking lot I stopped and tried to bring up the window again. I failed because the window was not attached to anything anymore. Later at home I opened the door and checked what was going on inside. I found several plastic and rubber parts in the door, obviously they broke from the platic retainers which is necessary for the up/down mechanism of the window. I could not fix this problem myself and had to bring it to a garage. Fixing this problem is around $300. Folks, if you honestly want to have a very reliable car, get yourself a Ford Focus. Spend all your money just in repairing this trashy vehicle. To be honest - this is my one and only Ford in my life. I have never experienced more rubbish than a Ford car. Keep your hands away !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

- , St. Clair, MO, USA

problem #4

Sep 042006

(reported on)

Focus SE

  • 35,000 miles

Same as last complaint listed, both rear window controllers went out on the same day. It was a very hot day in California and I want to vent out some hot air before running the AC. Not sure if the problem is related to the weather seals sticking to the windows or if the heat caused the door panels to be way out of normal tolerance. Went by with floppy diskettes wedged into the windows to keep them up. After about 5 months of this I decided to go to Ford and cough up for the replacement parts. They wanted around $70 each for the controllers and the the old ones as cores. I thought that I had priced these parts when they first went out and that the dealer had wanted closer to $100 ea. and no mention of cores. This kind of makes me feel that this is getting to be a problem for many Focus owners.

ab_iron

- , Rocklin, CA, USA

problem #3

Feb 162007

(reported on)

Focus SE 2.0

  • Automatic transmission
  • 80,000 miles

Boy would I love to see my wife's car in monster garage(UNDER THE CRASHER!!!)if it is not one thing it's another, surfing for new parts i got to here, don't know how, but I'm glad, the window broke, in the same spot as everyone else, the little plastic retainer for the slide up/down motion of the window, only that i got lucky not to loose the window and have that brake too. So of course, now i've got to go to my local Ford dealer and contribute to the cost of their business of building MEXICAN MADE CARS, & have us pay for all of the lack of engineering & POOR ASS DESIGN. anyways this is just one of many defaults of this vehicle, now I know where to advise everyone else of the rest of this great AMERICAN AUTOMOBILE, the only american left, is the taxes we all have to pay to keep it running, it should be a Recall after 60000 mls as well as other components poorly design, it only makes Ford look like junk, and sorry to say it, but i come from a Ford only onwed vehicles, A TIP FOR ANYONE, OLD IS WELL BUILD, NEW SUCKS!!!!AND LEAVE YOU BROKE!!!

- , Lutz, FL, USA

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