National Highway Safety Admin-CALL TO REPORT - WE NEED COMPLAINTS REPORTED ON THIS! The Nat. Hwy. Safety Admin. already has 15 listed formal complaints against this problem. When enough complaints are made they will act. As you see, there are many unhappy people on this. First call FORD at 1 800-392-3673, they also need formal complaints made before they do something. Then call NHTSA at 1-888-327-4236. They take the complains over the phone and it's quick! (You need the car's VIN # for both) The plastic glass lifting clip is at fault here. Ford should have used a metal clip. The plastic one is not strong enough to stand the pressure applied by the motor from the first day of use, so even with little use they break and you must buy the entire assembly which is $158 just for parts on the rear window. Save your reciepts, even old ones! If it's recalled or TSBed you can order a refund.
I bought the car and it already had the window regulator broken. I was told it was just the regulator and it was as well as the clips. The previous owner did not take care of the car well and it explains the over 1k in repairs over the 6 months I have had the car. The clips were also broken. Out of the 8, 3 were broken but I didn't have the money to buy the new clips. I looked online and it is a big issue with motors dying for the window regulator. Because they held a clip in place of the window it scratched the window and the sun-proof filter for the windows. Cost me $75 for the part for passengers side front. I had someone put it in for me so no mechanic costs.
Ford has plastic clips on the rails that broke because in Arizona they heat up and crack. I really dont want to buy a new motor and regulator and have it break on me like everything else on this car.
this is the second time i have had this happen and it has happened twice, the first time it was fixed but that only lasted about a month or two until the window again broke, i would like to get a recall filed on this due to this problem being continuous.
There's only four windows in the car and this is the fifth window regulator n mount I have had to have fixed. It's ranged from $250 to $350 each time n I have about $1500 wrapped up in getting the issue fixed. Come on Ford where's the recall. I'd never get another FORD "Fix Or Repair Daily" car
- Justin B.,
State College, PA, US
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This is ridiculous!!!!! The number of complaints all over the internet just about the rear windows of the Ford Focus and not a single recall. All of you who have posted complaints and all of you that are going to be posting complaints need to call the Ford Customer Relations Line at 1800-392-3673 or Ford will never do anything about the problem because they don't see complaints online as real complaints. I had one rear window motor crunch itself in 2009 and now the other one as done the same thing. I called the dealership to check for recalls and they gave me the number above. The person I talked to at Customer Relations said nothing is ever recalled unless they receive numerous complaints about a single problem through the number above. CALL THE NUMBER ABOVE OR NONE OF US WILL EVER BE REIMBURSED FOR THIS ABSURD PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The wood shim or doorstop wedge is only a temporary solution. First window broke this summer. We heard an audible CLUNK of something inside the door falling..when it fell the window slid down. We used wood shims wedged to keep the window up...Annoying b/c the window does gradually slide back down when you drive it.
There are enough complaints here that ford should recall and repair for FREE.
Now the 2nd window has also broken. There is a more permanent fix that requires taking the panel off...more time consuming than the wedge but it will stop the window from sliding down...however you will not be able to up /down the window.
Another problem we've had is there is a leak up front not sure if it's the window gasket does not appear to be. Water a lot of it is coming in from the front right side, it puddles INCHES in the floor every time it rains. Of course this will lead to mold and musty odors and carpet rot. I'll see if that problem is on this site also..
Both the rear power windows stopped going up and down after some loud creaking noises for about a week. Then, they stayed in the open position because whatever support was supposed to hold them up was gone. Initial fix was to use duct tape along the top of the frame to hold them closed. Then, when I had the time, I took the doors apart and found the problem was the wire (fishing leader) had unwound and the plastic retainers had broken and could not be fixed. This led to several winter months of using 2x4's to hold up the windows and hoping the next bump was not going to make the window drop again.
I finally found a site which sold the replacement kit for the windows for around $80.00 each and bought them. First window took about two hours to fix, second one about 45 minutes once I knew what to do.
Both of the rear windows on my car do not work. I have had to tape them and that is a major pain. It only holds so long and when it is wet it is nasty. I have tried to hold the windows up with everything that would fit. It is a major pain. Seems to add to one of the many problems I have had with the ford focus. Front end coils going bad, air conditoner needing a new pump, new gas pump, new lighter system so I can plug in my cell phone. I only have 34,000 miles on my car. Would hate to see your list with more miles. FMC is very bad with helping repair the issues. Watch that front end coil, its a silent recall. Yes there is such a thing. News to me but how else can they make their cash or avoid paying..
On our way to North Carolina, we heard a LOUD snap inside the passenger reardoor. We wedged the door up with pieces of paper so that we could drive without the cooler weather coming in. I did the paper thing for a long time. Finally, I went to my mechanic and asked them how much it would cost to repair the problem. They quoted me $340 to repair the one door. I had them wedge it because I don't generally have anyone sitting in the rear of my car.
Okay, now I've had BOTH rear windows break and had them wedge. Now, I have to decide if I want to repair the DRIVER SIDE WINDOW or wedge. This is now a safety concern and a real pain! Not only is my A/C broken and will cost over $1000 to fix, I now have to decide if I want to DIE in my car during the heat of the summer or fix my power window to the tune of $350 (rough estimate as the part is $158 or so). I WANT FORD TO FIX ALL OF MY WINDOWS!!!!!!!!!!!!!!!!! NOT TO MENTION IF I GET INTO A SERIOUS WRECK AND ALL MY WINDOWS ARE WEDGED AND I CANNOT GET OUT.....I AM VERY UPSET.
So over a year ago i had my pass rear window fall down into my door. My husband took door panel off and said the motor was fine but a pully broke, so we just forced it to stay up and still have not fixed. Then about 10/2010 my other rear window did the same thing, IDK, this one is still broke and have to keep pushing it up, Most likely the same ordeal, but still to be determined. Yet another FORD PROBLEM
The drivers window broke. Paid for a new motor. Within a month the rear window broke and will only stay up half way. weeks later the drivers side window completley fell down. I pulled it up nd have it held up with tape.
One dropped in Denver at rush hour on a freezing cold day.120 miles from home, with my grandchild in the car. This is a major problem and a real safety issue, they are currently held up with plastic door stoppers , which works somewhat. only passenger front is working. This is ridiculous and needs to be recalled.
Ford needs to recall this back window problem. It will not come roll up and it is an awful mess!!!! They will charge me $300 again, I had it FIXED once. Big Rip Off!
I live in Wyoming and this is where hell freezes over. It was a big pain in the butt to have the motor go for the stupid window not only because it freezing cold but also for my then 4 year old son who had to freeze until it got fixed
Both back passenger windows motors just stop working. My mechanic pulled both windows up and they are sitting on the tracks. They do not go up or down. Just recently driver side window jumped off the track and we have the window taped up. It appears to me that this should be a recall.
April 24, 09 Passenger rear door window broke,New Rear window regulator put in.
August 14, 09 Drivers side rear window broke, New Window regulator put in.
August 16, 09 Drivers Window fell in, can not find to pull up. Another regulator to be added to the list on Monday. Thank god it only has four windows. Asked it anyone else had problem, told no. Wondered if it was bad design or dealer tampering to get more money? First and last Ford I'll buy, Like for gas milage, unsure how long I'll keep. With the cost to fix the windows, could be driving Cadillac and not used up the excess in gas money.
If you put a couple of layers of electrical tape at the top of the window glass and then shove the glass up into the frame it will hold for a few weeks and no one notices the windows broken.
A D V E R T I S E M E N T S
It is an inconvenience and a huge problem in inclement weather
- Lisa W., Bristol, VA, US