This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2007 Ford Focus. Consumer writes in regards to airbag malfunction and requests reimbursement from injuries. The consumer stated the air bag deployed 30 minutes after rear ending another vehicle. The consumer sustained severe injuries.
Driving on the freeway at approx 60 mph heard a very loud noise and all of sudden my 2007 Ford Focus came to a complete stop with the seatbelt becoming very tight against me and jerking me, within a few seconds the car was able to start again and it informed me that my airbags had been deployed. The dash dropped and the air vents cracked, my steering wheel has shifted. This has left marks on my neck, chest and pains throughout my neck and back. Possible whiplash. Car is going to dealership tomorrow, hopefully I will have some kind of explanation for what happened.
The contact owns a 2007 Ford Focus. The contact stated that the air bag light had been intermittently illuminating on and off for two years. The contact also stated that in two accidents, the air bags did not deploy; the vehicle was rear ended in both accidents. The vehicle was taken to an authorized dealer six times but the problem had not been fixed; the air bags were replaced twice, the air bag light was replaced once and the clock spring was replaced once but the problem continued. The failure mileage was approximately 5,000. The current mileage was 75,506.
The contact owns a 2007 Ford Focus which was purchased in October 2007. While driving 40 mph in snow and icy conditions, the rear of the vehicle began to slide toward to the right. The vehicle was turned 360 degrees which caused it to face oncoming traffic. The vehicle proceeded to slide and crashed into the median. The frontal air bags did not deploy at the time of the crash. The passenger suffered injuries to her shoulders and arms. A police report was filed. The vehicle was destroyed. The failure and current mileages were 80,000.
- Matteson, IL, USA
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On June 13, 2009, my husband, my 16 month old son and I were driving on I95 S from North Carolina to South Carolina when my rear left tire blew out. This sent us fish tailing across all lanes and finally when the back of my car spun around into the shoulder, the car flipped onto the driver side, then onto the top of the car, then finally landing back upright. Not during any time did the airbags deploy on any side of my car.
The contact owns a 2007 Ford Focus. While driving at least 25 mph, the contact's vehicle was rear-ended by another vehicle. As a result, she crashed into the preceding vehicle. A total of four vehicles were involved in the crash. The frontal air bags failed to deploy in the contact's vehicle. She was transported to the hospital in an ambulance and sustained injuries to the back of the head, neck, and wrist. Another occupant was also injured. A police report was filed. Ford stated that the air bags should deploy upon impact at speeds of at least 18 mph. The failure and current mileages were less than 40,000.
The contact owns a 2007 Ford Focus. The contact stated that the driver's side air bag sensor would continuously illuminate on the instrument panel. The dealer removed the entire dashboard in order to replace the mechanism. The repairs were covered under warranty. Less than a year later, the vehicle was taken to the dealer again for routine maintenance to the steering wheel. It was discovered that the passenger side rear door would not lock and the driver's side air bag sensor continued to illuminate on the instrument panel. The dealer could not duplicate the failures. A diagnostic was performed; however, no error codes were produced. The contact also stated that while making left or right turns, the steering wheel felt as if it would pop off. The dealer found a defect with the steering column and had the component replaced. The service manager at the Ford dealer stated that there may be an issue with the air bags for a plethora of reasons. The contact stated that the driver of the vehicle does not feel safe operating the vehicle. He was very leary of operating the vehicle on the highway due to the fact of not having a functioning air bag in the event of a crash. No additional repairs have been made to the air bags. The failure mileage was 31,000 and current mileage was 53,786.
Was driving down the road starting feeling dizzy and blacked-out. Hit a light post totaled the whole car from the front both front tires came off when I hit. The air bags never came out. I broke my 11th rib and my body was all bruised up. I have pictures of the bruises and of the car.
Driving on the interstate with a friend the air bag deployed while driving 65 mph we hit nothing thank god it was not the drivers air bag the car is only 8 months old we have a bumper to bumper warranty with Ford Motor Company. They would not look at it and told us to go to our insurance company. We had to pay a $500 they found that the computer recorded a head on accident which will not be erased so the car value is now lost they took pictures of everything showing no accident at all the insurance company changed all the sensors and then the air bag light would not go off it indicated a passenger in the seat so the sent it to thoroughbred Ford and said they did not care what they had to do but fix the car so the did. It cost me $500 deductible and the insurance co $1,800 so now the are waiting for Ford to except liability. We no not feel our son is safe driving this car I feel most accidents should be looked at as which happened first an accident or the air bag. We could have lost four young men because of this I am very angry with this total process it took 3 weeks to get the car back this also involved missing work classes and alot of trouble with transportation I wish they would take this car off the road so if and when it is sold I do not have that burden of someone else's life on my head and heart.
My daughter was a passenger in a 2007 for Focus. She weighs 175lbs. The driver rear ended the car in front of them in a 50mph zone and none of the airbags deployed. Why?
The contact owns a 2007 Ford Focus. The air bag light flashes on and off when an occupant is seated in the front passenger seat. The dealer stated that the OCS sensor was malfunctioning and they made the replacement. However, the failure was not corrected. The dealer stated that the passenger's weight caused the light to flash, but they did not know how to correct the failure. The current mileage was 32,544 and failure mileage was 91.
Had brake failure, resulted in accident, hit a pickup truck and approximately 35 mph, airbag failed to deploy. However, the light came on and it did require a switch to be replaced which cost me a couple hundred dollars.
The contact owns a 2007 Ford Focus. While making a left turn at 10 mph, the vehicle was struck on the passenger side. The air bags failed to deploy and the contact sustained minor injuries. The vehicle was towed away. The vehicle was also involved in a head on collision in January of 2007. The air bags failed to deploy during that crash as well. The engine size was unknown. The current and failure mileages were 3,000.
A D V E R T I S E M E N T S
- Martinsburg, WV, USA