This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2010 Ford Focus driver's front brake pad completely worn away prior to 18,000 miles, took in for warranty coverage and told if the calipur was bad it would be replaced per warranty. Ford tech stated caliper was sticking but I was over the 18,000 mile timeframe for maintenance issues. I contacted several independant brake companies and was told that there was no reason for the brakes to fail at that mileage and age. Ford wanted to charge almost $500 for repair. Took to another independant brake service place and was told that the caliper is sticking, had to replace driver's front brake pad as it was worn metal to metal and did damage to the rotor. No warning that brakes were going bad until the pad was completely worn away at which time I contacted Ford and took it in. Ford refused to recogize it was a defect.
The contact owns a 2010 Ford Focus. The contact stated there was a clicking noise in the front of the vehicle. The contact took the vehicle to the dealer who was unable to diagnose the failure. The contact also had to replace the brakes and struts, because the vehicle pulled to the right when the brakes were applied. The failure mileage was 10 and the current mileage 15,506.
Four weeks after I purchased my 2010 Ford Focus, I turned on the A/C and to my surprise the A/C never got cold. I had it running for 20 minutes but it never got cold. The next day called and took the car to be checked out, they kept it two days and had me come pick it up saying that they would have to investigate. The next day I got a call from fairfield Ford saying that there was a object in the A/C and not covered by my warranty! when I bought the car in February it was still cold weather so never turned on the A/C when I did the test drive, never would think that a almost new car that is pre-owned would have a bad A/C system!! I truly think the A/C was bad and they knew it prior to selling the car to me. Now having squeaks when I back out my garage in the mornings, recently had it checked and the say my back drums are no longer round and need to be resurfaced or replaced!! only have had this car 6 wks now and so far have two major problems with it, have notified the BBB about the A/C, guess now have to contact them about the brakes too.!
- Fairifeld, CA, USA
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- Parma Heights, OH, USA