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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,700 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Focus accessories - exterior problems

accessories - exterior problem

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2011 Ford Focus Owner Comments

problem #10

Jun 282013


  • 37,000 miles


Locking mechanism for trunk failed. No longer pops states the repair will cost $250.

- Upper Marlboro, MD, USA

problem #9

Sep 122012


  • 20,000 miles
The contact owns a 2011 Ford Focus. The contact stated that the power locks on all four doors malfunctioned. The dealer stated that the locking mechanisms needed to be replaced. The vehicle was repaired, but the failure recurred on the front passenger door. The manufacturer was not notified. The failure mileage was 20,000.

- Grass Valley, CA, USA

problem #8

Apr 052014


  • 65,000 miles
The doors are locking it won't unlock with the key I've called a locksmith. I've had to crawl out the window twice safety issue Ford is ordering parts of course my warranty is expiring even the extended one I will have to pay for this safety issue.

- Inyokern, CA, USA

problem #7

Jul 012013


  • 56,000 miles


I have a 2011 Ford Focus and about a year ago the door locks started randomly sticking. The problem started with the driver door it would not unlock and now it is all the door locks. The problem is so bad I cannot even unlock the door manually. This is now a very unsafe condition so much so I will not put anyone in the back seat because if there is an accident I may not be able to get the passengers out of the car. I cannot depend on the locks at anytime. This week 06/02/2014 all the doors locked up not even the key would unlock the doors and we had to call for a tow service. I have taken the car to the dealer they said it was dust. I told the dealer it was the same problem my company vehicle had and it was a relay, they said not the problem. I took the car to the dealer today and they said they could not help until late July and told me to take the car home. I told the dealer the car is unsafe I got nothing from them, no help. This car is unsafe and someone is going to die before Ford does anything about the problem.

- Inyokern, CA, USA

problem #6

Sep 202013

Focus 4-cyl

  • 57,000 miles
Drivers side rear door lock froze up, would not unlock thru remote, drivers door switch or manually. Could not open door manually from either inside car or outside car, and could not lift door unlock up manually. After about 3 weeks started working again, and now works sporatically.

- Webb City, MO, USA

problem #5

Sep 012013

Focus 4-cyl

  • 45,000 miles
The contact owns a 2011 Ford Focus. The contact stated that while attempting to exit the vehicle, the driver and passenger's side door locks failed to unlock. The contact was able to exit the vehicle through a window. The vehicle was not repaired and the manufacturer was not notified. The approximate failure mileage was 45,000. Updated 12/04/13 the dealer did not know what the problem was. However, they were able to un-lock the doors. But, advised her not to lock them again. Updated 12/4/13

- California, MO, USA

problem #4

May 022012

Focus 4-cyl

  • Automatic transmission
  • 40,000 miles


The contact owns a 2011 Ford Focus. The contact stated that the interior and exterior rear door locks would not open when being accessed with the key fob or manually. The contact inspected the vehicle and stated that the failure was contributed to a faulty door actuator. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 40,000. Updated 9/4/13 the rear door locks would not open from the outside or inside. The only way to exit the vehicle from the rear, was to crossover the seats.

- Hartland, MI, USA

problem #3

Jun 012012

Focus 4-cyl

  • 25,000 miles
My door locks on one or multiple doors failed to unlock by any means, repeatedly and intermittently. I did take it to the Ford dealer in twin falls, Idaho and they wouldn't fix anything until I could prove it. I did drive to the dealer when it happened and they verified the problem when they attempted to unlock the doors and failed. I had to crawl out the window to get out. They replaced all of my door locks on warranty. Now I have 58K miles on my car, no warranty and I am having the same safety issue. The dealer said they would not fix the problem. If I were to wreck, or the car caught fire, how would I get my grand kids out of the car" how would I escape? would if my windows which are electrical failed also" I am locked in my car and so are my passengers. What ever parts they replaced under warranty aren't any better than the original ones.

- Fairfield, ID, USA

problem #2

Dec 172012


  • 50,000 miles
The contact owns a 2011 Ford Focus. The contact stated that the two rear doors were locked and could not be unlocked. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 50,000.

- Aristes, PA, USA

problem #1

Nov 292012

Focus 4-cyl

  • 52,000 miles
The rear doors get stuck and wont open. Like they stay locked. They wont unlock with the remote or trying with the manual door lock pull. Ford said something about it being dirt or something causing this dealership tried cleaning the latches but this happens few times and now the doors have been stucked closed for 3 days. What would happen if get accident or something one the kids cannot get out the car.

- Franklinton, LA, USA

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