On May 10,2016 I was on my way to gym in the morning and my passenger side door would not close. I was was very frustrated and called the dealership and explained the problem. They asked me bring the car into have it looked at. I used bungee cords to hold the door closed just to make it there. I get there and I asked if this was a problem they said no. I asked about a recall and they said no. They told me $700 to get it repaired. I was very upset but I had to work so I paid it. Now today, June 4, 2016, I go outside this morning to head to the gym and now this door will not close. I called the dealership and they said the cost would be another $700! I don't have it! I am just at a total loss with this car!

Ford Motor Company has horrible customer service. They know the door latch is a major problem on their vehicles, but only some are covered under recall and not others because they have to wait for enough complaints to generate one, which doesn't make any sense since it is a major safety issue! Thank goodness no one was hurt while driving in the car when the door latch all of a sudden decided to stop working.

The cost for repair of the door latch is outrageous! It cost $380.00 to replace a rear door latch and now the front passenger side door latch stopped working just a few days ago and they want $490.00 to replace that one, which is supposedly a discount! What a joke!

Not only did my driver's door latch break in June, now my passenger front door's latch broke. I was picking up my grandchildren in the ER parking lot because my daughter was having complications with her pregnancy. We had to tie the door closed to get them home. Now I'm fearful the back doors will break and it's unsafe for anyone to sit in the back seats. I'm getting NO help from the National Ford number and NO help from my local dealer. Why wouldn't this be on recall if it's happened to other Ford models???!!!!!!

My son got into his car and tried to shut the driver's door August 17, 2016, It would not latch. We have taken it to two repair shops. The first said he would have to order the part, it should arrive in about three days. Cost was estimated to be about $500. This was at Warren's Automotive in Kechi, KS

At the Midas shop on north Rock Rd in Wichita, KS, he was told the part was backordered, and it could up to SIX MONTHS before the part arrived. They estimated cost @ $556.97. They also charged him $76.86 to trouble shoot the problem and give a guesstimate.

In the meantime, my son has to use bungee cords to keep his door shut. We live in a suburb of Wichita, KS, and so have frequent highway driving. He is afraid to drive his car on the highway. This is a great hardship, because highway driving is involved for him to go to school and work.

Ford announced recall Aug 4, 2016 for the door latches becoming inop, some reports claimed this happening with the vehicle in motion. My door latch broke on Aug 21, 2016. I took the car to the dealership and was told it was not under the recall. After calling customer sevice while in front of the service advisor they then agreed that my car was in face covered with the recall. Apparently, some dealerships are given notice of the most recent recalls, allowing them to look foolish when you have to prove them wrong. At any rate, only my one door was replaced when I'm pretty sure the 'recall' was supposed to fix all 4 door latches.

today I was going home from work and my door opened and closed way too fast but I thought nothing of it so I just kept driving. as I drove off the door swings open on me. well I stopped to take a look at all of my doors and then the back drivers door jammed on me and wouldn't close. so I tied a rope to the door to hold it tight and I held the font drivers door as I drove home for 1 hour! I managed to unjam the back door but my car is unable to close in the front so now I have to worry about a dead battery in the morning. when I called ford they told me I have to pay out of pocket because there is no recall for my car when I have seen this complaint for over 400,000 ford focus cars! I live in Florida how am I suppose to get to work in this heat? how am I to trust ford if they wont even help me. I need answers my car in unsafe right now!

I was parked in a parking lot. I got out to look for something in the back seat. When I found what I was looking for, I shut the passenger door on the driver's side and got back in the driver's seat. As I was backing out to leave, the back door flew open and the warning light came on. I could not get the door to stay shut. I had to use plastic bags to tie it shut.

I took it to my dealer a few days later. This was after I found out that this has been a prevalent problem with other Ford vehicles which had been recalled for the same reason. However, for some reason, the Focus has not been recalled....yet. The dealer said it was not covered because there was no recall issued, so we would have to pay $400 to get the latch replaced. However, he did state that it would be replaced by the same door latch, again because a recall had not been issued. The kicker is that the door latch is on back order and won't be available until September, so for the next month I have to tie the door shut, which will not make it secure against break-in.

Of course it goes without saying that presumably the same thing could happen to the other 3 doors. I had my dog in the back seat a few weeks before this and it could have happened with him back there while I was driving at 45 mph. He was not wearing a seat belt!

The problem is with the door latch on the drives side passenger door. Apparently, the door was open when I went to the car after work. The door was fine in the morning as far as I know. I tried to close the door but it would not shut. I took it to a mechanic and he said the cost would be 500 dollars. He said the door latch is very poorly constructed. I researched a bit and found out that there are many fords where this happened. I am fortunate the door did not open when I was driving. Right now there is a back order for the part, and so I am wondering if this also supports that this is happening with other cars.

This is very frustrating. I have been calling some ford-dealers and they seem to not know about this. Just called the place-Jerry's ford where I bought the car and he said he has not heard about this problem. I am not sure what to do. I am just not going to buy another ford car.

This is the SECOND door latch I've had fail on my 2012 Ford Focus. I am about ready to be rid of this car for good, as I'm betting the remaining two door latches will fail at some point in the future.

The 2012+ Focus is currently the only vehicle with major reported door latch failures that is NOT PART of the door latch recall by Ford. This issue has been encountered by numerous owners! For a 4 year old vehicle with relatively low mileage, it is unacceptable that the door latches on this vehicle would already be failing. I've never owned another vehicle that EVER had its door latches fail, even those that were multiple decades old with very high mileage. This is a huge safety concern as well.

The 2012+ Focus is currently the only vehicle with major reported door latch failures that is NOT PART of the door latch recall by Ford. This issue has been encountered by numerous owners! For a 4 year old vehicle with relatively low mileage, it is unacceptable that the door latches on this vehicle would already be failing. I've never owned another vehicle that EVER had its door latches fail, even those that were multiple decades old with very high mileage. This is a huge safety concern as well.

I will copy and paste the last email I wrote to the service manager at my local Ford dealership.

Grant,

Thanks for the reply. I have talked to Ford directly and they re-directed me back to you. This issue is evidently not a wear and tear issue given that my car is a 2012 model with less than 50000 miles, and it is the second door whose latch stops working. I do not believe Ford understands the severity from a safety point of view of a door refusing to stay closed. I do not have any kids, but I did have my pet in one of the instances. I was driving, with my pet inside, when one of the doors would not close. It is a risk not only to myself and my pet, but to other vehicles around me. To top it off, I am left without a car for at least another two weeks since the door latches are in back order. I expect not only a reimbursement for the money I paid for the first failed door latch, but for Ford to change the other 3 door latches in my car free of charge.

I am currently in the process of filing complaints with the NHTSA, the Federal Trade Commission, and the Better Business Bureau. I have also approached multiple news outlets since it is an outrage how unsafe Ford cars are (recalls in the fiesta, fusion, etc), and even worse, how Ford has handled the issue.

We have had nothing but problems from this vehicle and now this door latch problem. We came out of restaurant, got in car to go home and driver door would not latch had to drive home trying to hold shut luckily we weren't too far away. This vehicle has given us misery from day one and we purchased with only 12 miles on odometer we are against ford don't feel they care and this is not something we caused it is defect. We don't think $600.00 is fair to charge when they know the part could be defective.