CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.

The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.

And while you wait for your steering to disappear, you'll be greeted with a transmission that shudders, vibrates or won't shift at all.

8.7

pretty bad
Typical Repair Cost:
$420.00
Average Mileage:
71,495 miles
Total Complaints:
21 complaints

Most Common Solutions:

  1. replace latches (12 reports)
  2. not sure (6 reports)
  3. replace door latch (3 reports)
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2012 Ford Focus accessories - exterior problems

accessories - exterior problem

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2012 Ford Focus Owner Comments (Page 1 of 2)

problem #21

Sep 072016

Focus

  • Automatic transmission
  • 79,000 miles

A D V E R T I S E M E N T S

MY DRIVER DOOR WON'T LATCH CLOSED - SO THE CAR IS NOT DRIVABLE - APPARENTLY ALTHOUGH THERE ARE RECALLS THE PLANT MY CAR WAS ASSEMBLED AT IS NOT PART OF THE RECALL LIST

- , Arlington, TX, USA

problem #20

Jun 152016

Focus

  • CVT transmission
  • 80,000 miles

Not only did my driver's door latch break in June, now my passenger front door's latch broke. I was picking up my grandchildren in the ER parking lot because my daughter was having complications with her pregnancy. We had to tie the door closed to get them home. Now I'm fearful the back doors will break and it's unsafe for anyone to sit in the back seats. I'm getting NO help from the National Ford number and NO help from my local dealer. Why wouldn't this be on recall if it's happened to other Ford models???!!!!!!

- , El Paso, TX, US

problem #19

Aug 172016

Focus 4-1999

  • Automatic transmission
  • 54,093 miles

My son got into his car and tried to shut the driver's door August 17, 2016, It would not latch. We have taken it to two repair shops. The first said he would have to order the part, it should arrive in about three days. Cost was estimated to be about $500. This was at Warren's Automotive in Kechi, KS

At the Midas shop on north Rock Rd in Wichita, KS, he was told the part was backordered, and it could up to SIX MONTHS before the part arrived. They estimated cost @ $556.97. They also charged him $76.86 to trouble shoot the problem and give a guesstimate.

In the meantime, my son has to use bungee cords to keep his door shut. We live in a suburb of Wichita, KS, and so have frequent highway driving. He is afraid to drive his car on the highway. This is a great hardship, because highway driving is involved for him to go to school and work.

- , Kechi, KS, USA

problem #18

Aug 152016

Focus SE

  • Automatic transmission
  • 123,000 miles

A D V E R T I S E M E N T S

My door flew open while driving. The latch does not work. It is not stuck. It has no resistance and is not stuck. I called the dealership they told me there is no recall nor do I have a warranty. I did some research and found a TSB. I'm taking it in tomorrow, hopefully they fix it.

- , Selma, CA, USA

problem #17

Aug 212016

Focus

  • Automatic transmission
  • 75,000 miles

Ford announced recall Aug 4, 2016 for the door latches becoming inop, some reports claimed this happening with the vehicle in motion. My door latch broke on Aug 21, 2016. I took the car to the dealership and was told it was not under the recall. After calling customer sevice while in front of the service advisor they then agreed that my car was in face covered with the recall. Apparently, some dealerships are given notice of the most recent recalls, allowing them to look foolish when you have to prove them wrong. At any rate, only my one door was replaced when I'm pretty sure the 'recall' was supposed to fix all 4 door latches.

- , Lewisville, TX, USA

problem #16

Aug 222016

Focus SE

  • Automatic transmission
  • 72,138 miles

today I was going home from work and my door opened and closed way too fast but I thought nothing of it so I just kept driving. as I drove off the door swings open on me. well I stopped to take a look at all of my doors and then the back drivers door jammed on me and wouldn't close. so I tied a rope to the door to hold it tight and I held the font drivers door as I drove home for 1 hour! I managed to unjam the back door but my car is unable to close in the front so now I have to worry about a dead battery in the morning. when I called ford they told me I have to pay out of pocket because there is no recall for my car when I have seen this complaint for over 400,000 ford focus cars! I live in Florida how am I suppose to get to work in this heat? how am I to trust ford if they wont even help me. I need answers my car in unsafe right now!

- , Kissimmee, FL, USA

problem #15

Aug 062016

Focus SEL 2.0L

  • Automatic transmission
  • 55,600 miles

A D V E R T I S E M E N T S

I was parked in a parking lot. I got out to look for something in the back seat. When I found what I was looking for, I shut the passenger door on the driver's side and got back in the driver's seat. As I was backing out to leave, the back door flew open and the warning light came on. I could not get the door to stay shut. I had to use plastic bags to tie it shut.

I took it to my dealer a few days later. This was after I found out that this has been a prevalent problem with other Ford vehicles which had been recalled for the same reason. However, for some reason, the Focus has not been recalled....yet. The dealer said it was not covered because there was no recall issued, so we would have to pay $400 to get the latch replaced. However, he did state that it would be replaced by the same door latch, again because a recall had not been issued. The kicker is that the door latch is on back order and won't be available until September, so for the next month I have to tie the door shut, which will not make it secure against break-in.

Of course it goes without saying that presumably the same thing could happen to the other 3 doors. I had my dog in the back seat a few weeks before this and it could have happened with him back there while I was driving at 45 mph. He was not wearing a seat belt!

- , San Tan Valley, AZ, USA

problem #14

Aug 052016

Focus SE

  • Automatic transmission
  • 70,000 miles

The problem is with the door latch on the drives side passenger door. Apparently, the door was open when I went to the car after work. The door was fine in the morning as far as I know. I tried to close the door but it would not shut. I took it to a mechanic and he said the cost would be 500 dollars. He said the door latch is very poorly constructed. I researched a bit and found out that there are many fords where this happened. I am fortunate the door did not open when I was driving. Right now there is a back order for the part, and so I am wondering if this also supports that this is happening with other cars.

This is very frustrating. I have been calling some ford-dealers and they seem to not know about this. Just called the place-Jerry's ford where I bought the car and he said he has not heard about this problem. I am not sure what to do. I am just not going to buy another ford car.

- , Falls Church, VA, US

problem #13

Aug 092016

Focus

  • CVT transmission
  • 81,000 miles

This is the second time in a month that a door lock has broken. It will not stay shut so I can not drive it anywhere. Also I will not put my kids in it untill all door locks have been replaced. I have notified Ford.

- , Llano, CA, USA

problem #12

Jul 182016

Focus

  • CVT transmission
  • 80,000 miles

I had the door lock break on me in mid july. I could not drive the car anywhere and Ford could care less. Now a second door has broken so I will be filling this out again. I can assume the other two doors will break as well.

- , Llano, CA, USA

problem #11

Jul 022016

Focus SEL 2.0L

  • Automatic transmission
  • 53,800 miles

A D V E R T I S E M E N T S

This is the SECOND door latch I've had fail on my 2012 Ford Focus. I am about ready to be rid of this car for good, as I'm betting the remaining two door latches will fail at some point in the future.

The 2012+ Focus is currently the only vehicle with major reported door latch failures that is NOT PART of the door latch recall by Ford. This issue has been encountered by numerous owners! For a 4 year old vehicle with relatively low mileage, it is unacceptable that the door latches on this vehicle would already be failing. I've never owned another vehicle that EVER had its door latches fail, even those that were multiple decades old with very high mileage. This is a huge safety concern as well.

- , Austin, TX, US

problem #10

Apr 212016

Focus SEL 2.0L

  • Automatic transmission
  • 53,000 miles

The 2012+ Focus is currently the only vehicle with major reported door latch failures that is NOT PART of the door latch recall by Ford. This issue has been encountered by numerous owners! For a 4 year old vehicle with relatively low mileage, it is unacceptable that the door latches on this vehicle would already be failing. I've never owned another vehicle that EVER had its door latches fail, even those that were multiple decades old with very high mileage. This is a huge safety concern as well.

- , Austin, TX, US

problem #9

Jul 072016

Focus 2.0L V4

  • Automatic transmission
  • 50,000 miles

I will copy and paste the last email I wrote to the service manager at my local Ford dealership.

Grant,

Thanks for the reply. I have talked to Ford directly and they re-directed me back to you. This issue is evidently not a wear and tear issue given that my car is a 2012 model with less than 50000 miles, and it is the second door whose latch stops working. I do not believe Ford understands the severity from a safety point of view of a door refusing to stay closed. I do not have any kids, but I did have my pet in one of the instances. I was driving, with my pet inside, when one of the doors would not close. It is a risk not only to myself and my pet, but to other vehicles around me. To top it off, I am left without a car for at least another two weeks since the door latches are in back order. I expect not only a reimbursement for the money I paid for the first failed door latch, but for Ford to change the other 3 door latches in my car free of charge.

I am currently in the process of filing complaints with the NHTSA, the Federal Trade Commission, and the Better Business Bureau. I have also approached multiple news outlets since it is an outrage how unsafe Ford cars are (recalls in the fiesta, fusion, etc), and even worse, how Ford has handled the issue.

- , College Station, TX, USA

problem #8

Jul 062016

Focus SE

  • Automatic transmission
  • 74,000 miles

Door suddenly started failing to latch. If I drive it I have to hold the door shut!

- , Godley, TX, USA

problem #7

Jul 072016

Focus SE 2.0L

  • Manual transmission
  • 70,000 miles

The latch that secures the door to the frame appears to have broken. When you push the latch in it is supposed to wrap around the pin and stay there, securing the door. The latch doesn't stay leaving nothing to hold the door shut causing it to open while driving if I am not physically restraining the door. Annoying that a four year old car would have an issue like this. Hopefully this part gets recalled soon.

- , Abilene, TX, USA

problem #6

Jun 242016

Focus ES 3.2L

  • Automatic transmission
  • 101,000 miles

We have had nothing but problems from this vehicle and now this door latch problem. We came out of restaurant, got in car to go home and driver door would not latch had to drive home trying to hold shut luckily we weren't too far away. This vehicle has given us misery from day one and we purchased with only 12 miles on odometer we are against ford don't feel they care and this is not something we caused it is defect. We don't think $600.00 is fair to charge when they know the part could be defective.

- , Marble Falls, TX, USA

problem #5

Jun 302016

Focus SE 2.0L

  • Automatic transmission
  • 100,000 miles

driver door flew open while driving, door won't latch

While driving, my driver side door flew open and has not latched since. When I called Ford to report this issue, they said that only there Fusions have been having this issue and have a recall for it, and that I would need to pay $800.... Never again will I purchase a ford product...

- , Fort Worth, TX, USA

problem #4

Jun 252016

Focus

  • Automatic transmission
  • 26,347 miles

driver's side back door don't work

The latch fail to lock the door any more, This is a very dangerous issue. Thanks God that the car was not in movement when happened.

- , Hormigueros, Puerto Rico

problem #3

Jul 012016

Focus V6

  • Automatic transmission
  • 81,500 miles

MY DRIVER AND DRIVER'S PASSENGER DOOR LATCHES DOES NOT WORK ON MY VEHICLE. I AM UNABLE TO CLOSE AND SECURE MY DOORS AT HOME, WORK, NOR OUT IN PUBLIC. THE DEALERSHIP TOLD ME THAT THERE WAS NOT A RECALL ON THIS VEHICLE AND I WOULD HAVE TO PAY UP TO 1400 ON TWO NEW LATCHES. MY VEHICLE WAS STATIONARY WHEN I PULLED THE HANDLE TO OPEN IT AND WHEN I TRIED TO CLOSE THE DOOR IT NEVER LATCH ONTO THE DOOR FRAME. I HAVE ROPE AND CORDS HOLDING THE DOOR IN PLACE AS I DRIVE AND WHEN MY KIDS TRAVEL TO SCHOOL. MY DOORS ARE UNSECURED DAILY.

- , Houston, TX, USA

problem #2

May 272016

Focus V6

  • Automatic transmission
  • 78,600 miles

MY DRIVER AND DRIVER'S PASSENGER DOOR LATCHES DOES NOT WORK ON MY VEHICLE. I AM UNABLE TO CLOSE AND SECURE MY DOORS AT HOME, WORK, NOR OUT IN PUBLIC. THE DEALERSHIP TOLD ME THAT THERE WAS NOT A RECALL ON THIS VEHICLE AND I WOULD HAVE TO PAY UP TO 1400 ON TWO NEW LATCHES. MY VEHICLE WAS STATIONARY WHEN I PULLED THE HANDLE TO OPEN IT AND WHEN I TRIED TO CLOSE THE DOOR IT NEVER LATCH ONTO THE DOOR FRAME. I HAVE ROPE AND CORDS HOLDING THE DOOR IN PLACE AS I DRIVE AND WHEN MY KIDS TRAVEL TO SCHOOL. MY DOORS ARE UNSECURED DAILY.

- , Houston, TX, USA

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