Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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7.2

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,850 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Ford Focus Electric steering problems

steering problem

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2013 Ford Focus Electric Owner Comments

problem #6

Oct 062015

Focus Electric 4-cyl

  • miles

A D V E R T I S E M E N T S

2013 Ford Focus. Consumer writes in regards to vehicle power steering system repairs. The consumer stated in early October, he noticed a strange sound, like a belt rubbing, in the steering mechanism. The vehicle was taken to the dealer for an inspection, the service advisor informed the consumer the power steering rack needed to be replaced.

- Warrenton, VA, USA

problem #5

Aug 272015

Focus Electric

  • 19,500 miles
While making a left turn and accelerating out of the turn the engine, power train and breaking system stopped working. The vehicle stopped dead in the street. The dash displayed "stop safely now" and a yellow warning light symbol of a wrench appeared. I took several attempts to restart using various methods the vehicle finally reset and started.

- Tracy, CA, USA

problem #4

Nov 122014

Focus Electric 4-cyl

  • 20,000 miles
Was driving at 25 mph in a residential zone, with 48 miles on the battery when an alert dinged and the message on the screen said "pull over to safety now." I immediately pulled out of traffic into a parking space as the power steering stopped working, then steering then completely locked, couldn't turn the wheel. The car would no longer go forward / had lost power. And the power breaks didn't seem to be functioning. Thankfully I had already come to a complete stop. The next morning we had it towed to an authorized Ford service center that said there was a recall for this issue. They applied the software fix and test drove the car only to have the problem reoccur. Therefore they said the fix for the recall didn't actually fix the problem and that they would have to order a replacement for the transmission control module, as that was the part Ford said was faulty / failed.

- Richmond , CA, USA

problem #3

Feb 282013

Focus Electric

  • miles

A D V E R T I S E M E N T S

Car has problems with the uncoupling the engine from the power train rolled down hill not engaged scary at Ford couldn't fix so they called specialist who took it apart and put it back together test drive 20 miles would not turn off! still at shop expert to return and try again taking apart car and then doing test drive again. Children and lil people to Transport!

- Highland Park, NJ, USA

problem #2

Oct 232013

Focus Electric

  • 5,800 miles
This is for the Ford Focus electric. Driving in the left lane of a 4 lane road in moderate traffic, my wife was slowing to make a left hand turn onto a 4 lane hwy. Suddenly the vehicle chimed once, showed an orange caution sign in the left info display that read "please stop safely now, " and immediately shut down mechanically. She instantly lost control of the steering, brakes or engine and the car came to an abrupt stop nearly causing a collision. She put the car into park and tried to turn it off (the interior electronics that are powered by the standard lead acid battery were all still on and functioning) and restart the motor, but the vehicle would not turn off. It was lucky it stopped before the intersection, if it had happened 3 seconds later it would have been perpendicular to traffic on a highway that's mostly trafficked by big rigs and delivery trucks and she very well could have been killed. There was no way for her to safely get out of the car, there was oncoming traffic and when there wasn't there were cars honking and swerving to the left and right of the vehicle. We had the vehicle towed to the dealership where they diagnosed the problem. It was a failed cooling pump so the vehicle shut down the battery pack and everything driven by it (ie steering brakes and the motor) to prevent overheating. This has not been the only cause of the "stop safely now" sign and shutting down the car. Instantly cutting off the driver from all the basic controls of a vehicle is a very dangerous way to deal with fault codes.

- Canyon Country, CA, USA

problem #1

May 192013

Focus Electric

  • 1,803 miles
At the time of this report we have had two occurrences of a "stop safely now" error message while driving at highway speeds on this vehicle. During each failure the vehicle stopped functioning abruptly with no warning before the failure. All steering, control of vehicle and propulsion was lost. On the first failure we had approximately 7 seconds of momentum before coming to a stop and on the second occurrence we had an abrupt stop as if the brakes were slammed on forcibly. As a result I was thrown forward towards the steering wheel. In both situations we were unable to get the vehicle off to a safe spot on the highway. In both cases impact possibilities were extremely likely both during the incident and the minutes post-incident as we attempted to get to a safe location off of the road. Ford has attempted a diagnosis on the first occurrence, but were unable to provide a fix. Ford now has the vehicle again for a final attempt at repair. The vehicle is approaching 30 days out of service in total repair time.

- Canton, GA, USA

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