Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The Freestar was introduced in 2004, but it was essentially just a rebranded Windstar. While there was a redesign of the interior and exterior, the Freestar still inherited some of the design flaws of its predecessor.

10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
77,610 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Freestar transmission problems

transmission problem

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2004 Ford Freestar Owner Comments (Page 1 of 25)

problem #495

Aug 032013

Freestar

  • miles

A D V E R T I S E M E N T S

2004 Ford Freestar. Consumer writes in regards to torque converter recall notice. The consumer stated the first time the torque converter failed, it was replaced under warranty and the all he had to pay was a $100 deductible. The consumer received a recall notice, and the letter stated if the work had already been performed, a refund would be issued. The consumer received his $100 back. However, on August 3, 2013, the torque converter failed again. The service technician contacted Ford, to see if any assistance was available. Ford denied any financial help.

- Lathrop, MO, USA

problem #494

Jan 042013

Freestar

  • Automatic transmission
  • miles
2004 Ford Freestar. Attorney representing consumer writes in regards to torque converter output shaft failure recall notice. The consumer received a recall notice in March 2012. The notice stated the parts were not available, but would be available in the second quarter of 2012. The consumer received another letter in October 2012, stating the parts were available. An appointment was made for December 26, 2012, even though the consumer did not experience any type of failure, he still complied with the recall. Two days later, the consumer received a call from the dealer, stating the recall had been completed. However, on January 4, 2013 while driving on the highway, the consumer experienced a sudden loss of power with no warning. He soon discovered the vehicle would only go forward, as there was no ability to go in reverse. He immediately drove to the dealer, where an inspection was performed and it was determined the transmission was beyond repair and would need to be replaced. Ford stated the failure of the transmission immediately following the recall was a coincidence and they would not offer any assistance.

- Boston, MA, USA

problem #493

Jul 052013

Freestar 6-cyl

  • Automatic transmission
  • 98,000 miles
The contact owns a 2004 Ford Freestar. The contact stated that the vehicle was included in and repaired under NHTSA campaign id number 12V006000 (power train). The contact stated that while the vehicle stalled without warning. The contact had to stop and wait some time before being able to restart the vehicle. The vehicle was taken to the dealer for diagnostics, who stated that the transmission failed due to a faulty torque converter. The failure was reported to the manufacturer. The failure and current mileage was 98,000. Updated 8/26/13 the consumer stated the problems started after the dealer worked on the vehicle. Updated 09/05/13

- Belton , MO, USA

problem #492

Mar 012013

Freestar 6-cyl

  • miles

A D V E R T I S E M E N T S

Letter from senator corynyn on behalf of constituent regarding her 2004 Ford Freestar that lost power, and receive an alert regarding her recall notice 11525 (torque converter), and believes she should be reimburse for her payments. The consumer stated she submitted her original receipts for reimbursement, but she only received $50. The consumer would like to be reimbursed for the towing and diagnostic charges.

- Coppell, TX, USA

problem #491

Jun 012008

Freestar 6-cyl

  • Automatic transmission
  • miles
2004 Ford Freestar. Consumer requests reimbursement for torque converter recall notice. The consumer stated he received a call from the dealer informing him, he could bring the vehicle in, to have the torque converter replaced. The consumer stated in June of 2008, a few months after the three warranty had expired. He experienced a sudden loss of engine power while driving. The vehicle was taken to the dealer for an inspection, and it was determined the torque converter had failed. The consumer paid $ $2761.17 to have the torque converter replaced.

- San Juan, PR, USA

problem #490

Oct 012012

Freestar 6-cyl

  • Automatic transmission
  • miles
2004 Ford Freestar. Consumer writes in regards to safety recall notice concerning worn splines in the transmission torque converter. The consumer submitted the service invoice.

- Dallas, TX, USA

problem #489

Jul 272012

Freestar 6-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

2004 Ford Freestar. Consumer writes in regards to recall notice 11S25/12V006000 concerning transmission torque converter the consumer stated she received a recall letter in the mail in March. However, the recall letter stated parts would not be available until the third quarter of 2012. In July 2012, when the consumer went to have the dealer for routine maintenance, she inquired about the recall, and the dealer informed her, they were only repairing vehicles, that had actually had transmission failure. The consumer then received an official letter, stating the parts were available. However, she felt the dealership was giving her the run around, in not fixing her vehicle in a timely manner.

- Niskayuna, NY, USA

problem #488

Mar 282012

Freestar 6-cyl

  • Automatic transmission
  • 149,565 miles
The contact owns 2004 Ford Freestar. As the contact was driving, the vehicle decelerated without warning. The contact had received notification of NHTSA campaign id number: 12V006000 (power train:automatic transmission) and called the local dealer to secure an appointment. The dealer advised the contact that the parts needed to make the repairs would not become available until later in the year. The manufacturer was not contacted and the vehicle was not repaired. The failure and the current mileage was 149,565. Updated 05/03/12

- Spring Hill , KS, USA

problem #487

Oct 052011

Freestar 6-cyl

  • 94,000 miles
2004 Ford Freestar lost all acceleration and stopped on major roadway. No previous signs of trouble from transmission. Class action filed in us district court August 2010 declaring faulty manufacturing. Ford refusing to repair without full payment of $3200. Current mileage 94,000. How many must get robbed before this is addressed?

- Saylorsburg, PA, USA

problem #486

May 212011

Freestar 6-cyl

  • miles
I was driving down the road and the vehicle dropped out of gear and loss acceleration. It would not go back into gear.

- Battleboro, NC, USA

problem #485

Sep 272011

Freestar 6-cyl

  • miles

A D V E R T I S E M E N T S

Transmission went out.

- Metairie, LA, USA

problem #484

Jun 102010

Freestar 6-cyl

  • miles
I purchased a used 2004 Ford Freestar in February of 2010. The van ran fine for the first 90 days. As soon as it hit 100 days, my check engine light went on and the van has been repair 3 times since then, misfired cylinder, replaced fuel injector. Now the mechanic told me that the transmission needs to be replace and this will cost more that the van is worth. I know that I am not the only Freestar owner to have such problems and cannot believe Ford has not taken steps to rectify these issues. I will never purchase a Ford vehicle again.

- West Bridgewater, MA, USA

problem #483

Mar 012007

Freestar

  • miles
The contact owns a 2004 Ford Freestar. The contact stated that the vehicle would violently jerk when attempting to up shift or downshift between gears. The vehicle was taken to the dealer who informed the contact to replace the transmission. The manufacturer was made aware of the failure however, did not offer any assistance. No repairs were performed. The current mileage was 77,000 and the approximate failure mileage was unknown.

- Poughquag, NY, USA

problem #482

Aug 072011

Freestar 6-cyl

  • Automatic transmission
  • 60,600 miles
The contact owns a 2004 Ford Freestar. The contact stated while driving 65 mph, the vehicle stalled. The contact merged the vehicle to the side of the road where it was towed to the dealer. The dealer inspected the vehicle and advised that the pump shaft and seal and the torque converter would need to be replaced. The manufacturer was notified who offered no assistance. The failure mileage was 60,600. Updaetd 12/06/11 updated 12/14/11

- Lebanon, OH, USA

problem #481

Aug 262011

Freestar

  • 86,000 miles
The contact owns a 2004 Ford Freestar. While the contact was driving approximately 70 mph with the accelerator pedal engaged, when the transmission failed to respond. Suddenly the engine rmps began to increase. The vehicle was coasted to the side of the road and the engine was turned off. After restarting the engine there was an illumination of the ABS and emergency warning indicators. Also, the odometer became inoperable; unable to display a reading. The vehicle was towed to the residence. The vehicle had not been diagnosed or repaired. Currently, there is an open investigation associated with NHTSA campaign id number EA09016 (power train: Automatic transmission: Torque converter). The manufacturer was not notified of the problem. The approximate failure mileage was 86,000. The VIN was unavailable.

- Virginia Beach , VA, USA

problem #480

Aug 252011

Freestar

  • 130,000 miles
Transmission went out in my 2004 Ford Freestar we where driving on freeway at 65 mph and the transmission went to 6000 rpms the repair shop said it was most likely the torque converter because of the way it happened. Please help we don't have that type of money.

- Ellensburg, WA, USA

problem #479

May 232011

Freestar 6-cyl

  • Automatic transmission
  • 52,000 miles
The contact owns a 2004 Ford Freestar. The contact stated while driving 20 mph the vehicle stalled with out any warning. The vehicle was towed to a local mechanic who diagnosed that the transmission was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was repaired. The failure mileage was 52,000 and the current mileage was 54,000. Updated 10/12/11 updated 10/24/11

- Paterson , NJ, USA

problem #478

Aug 092011

Freestar 6-cyl

  • 94,000 miles
Today (8-9-11) while entering I-95 sb at ga exit 107, I was in the acceleration lane to blend with traffic when my 2004 Ford Freestar completely lost all forward power and speed. The engine runs fine and went to idol. I was almost struck by a tractor trailer, trying to coast onto the shoulder. I/ve been advised that Ford's 2004 Freestar has a 'torque converter' problem (by the tow driver) and it simply stops providing forward movement without warning. Additionally this vehicle does not provide any power-door 'auto-stop' when an obstruction in the open door. (it bruised my arm trying to close and the passenger had to help pull the door back).

- Georgia 31312, GA, USA

problem #477

Feb 152011

Freestar 6-cyl

  • 57,000 miles
2004 Ford Freestar SE 3.9 litre transmission started to not engage in and out of gears properly at 57,000 miles. After several estimates of $1700 - $2000 all repair shops recommended transmission needed to removed and rebuilt and new torque converter installed.

- Elma, NY, USA

problem #476

Aug 052011

Freestar 6-cyl

  • 86,000 miles
Without warning or noticeable symptoms our 2004 Ford Freestar minivan lost forward power while driving in traffic. The van would not go into gear, engine was still running but only revved when pushing accelerator luckily we were able to coast into a parking lot and park the car.

- Colorado Springs, CO, USA

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