This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took my car on to check why seat belt light was on after bag replaced. Told there is a sensor under passenger seat that reflects weight in seat that is not working that is used in case accident airbag pressure would be deployed. Light will not turn off on dash and told me out of warranty is not on repair list-€¦ I have 2007 fusion that I can-€™t sell because of safety light. Who is responsible for that. Service at dealer said sorry can-€™t help me.. it would be 400.00"?" R u kidding.
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and 19V904000 (Service Brakes, Hydraulic) however, the local dealer had failed to return the contact's call to schedule an appointment for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and followed up with the dealer; however, the dealer failed to assist. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed, and then the vehicle lost motive power with the brake fluid message displayed. Additionally, brake fluid leaked onto the engine and there was smoke coming from underneath the hood. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. VIN tool confirms parts not available.
- Varnville, SC, USA
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Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer and the local dealer were not contacted. The contact had not experienced a failure. VIN tool confirms parts are not available.
Takata Recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the padding on the steering wheel was visible however, no warning lights were illumined. The contact stated that the failure cause was not diagnosed or repaired. The contact stated that the dealer was contacted for the recall remedy and stated that the recall parts were not available. The contact called Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220) confirmed that the parts were not available. The manufacturer was contacted regarding the recall remedy and advised that the parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 89,000. VIN tool confirms parts are not available.
Takata recall. The contact owns a 2007 Ford Fusion. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for repair. The contact had not experienced a failure. The VIN was unavailable.
After getting the Ford Airbag recall work fixed on my teenage son's vehicle, the airbag dashboard light came on (a few weeks later). Upon taking it to the dealer, they told me the car needed a new battery. I agreed to have it replaced, despite NOT having any previous battery issues. After the battery was replaced, the airbag light was still coming on. After a diagnostic, it was discovered the passenger side sensor needs repaired (over $1,000 cost to complete this work). This is absolutely ridiculous, had NO PROBLEMS until Ford replaced my airbags. I was further told not replacing this sensor means NO AIRBAGS will deploy if in an accident. Now the SAFETY of my son is in YOUR HANDS FORD!!! If nothing is wrong with the airbags themselves, just a faulty passenger sensor....the driver airbag should still work!! THIS IS UNBELIEVALBE!! All this after waiting for over THREE HOURS at the dealer!!!
The contact owns a 2007 Ford Fusion. The contact stated while driving at 25 mph, a cable van was parked on the side of the road not allowing the contact to see the other vehicle reversing out of the driveway. As a result, the vehicle rear ended the vehicle in the driveway. The air bags failed to deploy. A police report was filed. There were no injuries sustained. The vehicle was not drivable and was not towed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact was relating the failure to NHTSA campaign number: 21V158000 (Air bags). The manufacturer had not been informed of the failure. The failure mileage was 200,000.
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer and manufacturer were not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced the failure. Vin tool confirms parts not available.
The contact owns a 2007 Ford Fusion. The vehicle was repaired under NHTSA campaign number: 17V024000 (air bags) at parkway Ford of lexington (98 us-64, lexington, nc 27295). After retrieving the vehicle, the contact noticed that the air bag was not secured inside the air bag housing. The contact informed the dealer of her concerns and was informed that the vehicle was okay to operate as-is. The contact stated that after a couple of months, the dashboard started to raise and she could see a large bump. The contact stated there was no warning light illuminated. The vehicle was taken to parkway Ford of lexington (98 us-64, lexington, nc 27295) to be diagnosed. The contact was informed that the air bag needed to be replaced. The vehicle was not yet. The manufacturer was not informed of the failure. The failure mileage was unknown.
Kayser Ford in madison, wi was supposed to have replaced driver side air bag. I have concerns about their properly replacing, per the safety recall, as tim douglas boasted that "they have over 47 airbags" in back and this is not how the recall should work. The part needs to be ordered per the VIN and received and put in, not some random spare extra parts in back, put in the vehicle, without knowing how long they have been sitting there. Further, this Ford replaced the passenger airbag, and pulled on the bottom edge of the airbag compartment, causing a badly tented edge, that could obstruct the passenger air bag deployment or tear the bag if it is deployed, and affect the angle and trajectory of the deployment. This Ford denied any responsibility. When we had it towed for other repairs including the driver side airbag, they not only did not perform the necessary repairs, but they caused harm to our car: Damage to the front bumper, failed to refill fluids correctly, including transmission fluid and power steering fluid and did not replace the front brake calipers. The new serpentine belt is loose and makes a noise. They also drove our car over 30 miles, without our authorization and then lied on the invoice claiming that our car came in and left at the same mileage. Further, they left our car on a tow truck with the J hook hanging from the suspension and under tension, all night.
My 2007 Ford Fusion was on recall notice for a year or so but no local dealerships had the new replacement parts and then I got ran off the interstate and hit a tree at around 60mph and the air bags deployed and shrapnel went everywhere and cut my face and neck up good. I was digging little pieces of plastic and metal out of my face & neck for months! - (recall related incident)
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was not available. Zeigler Ford of North riverside (2100 S harlem ave, North riverside, il 60546, (708) 442-7000) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts not available.
Ford issued safety recall !! S-A-F-E-T-Y recall and dont want to probide a rental if its not safe we the consumers dont feel safe operating our vehicles!!! for gods sake the car is already 14 years old !!
A D V E R T I S E M E N T S
- Howell, MI, USA