This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There seems to be an open recall concerning the braking system. From your description parts to fix the problem should have been available first quarter 2020. It's now December. Seems like Ford is taking too long to fix this issue.
The contact owns a 2008 Ford Fusion. The contact stated while driving 40 mph, he forcefully depressed on the brake pedal and the vehicle jerked to a stop. The contact stated no warning light was illuminated. The contact drove to his destination. The contact stated he experience the failure for a second time on 12/15/2020. The VIN was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 156,822. VIN tool confirms parts not available.
The recall for the ABS was sent to notify Ford owners in late December 2019. When this notice was sent the paperwork stated that a remedy would be found by "end of first quarter 2020". it is now November 8th, 2020 and there has been no update that there has not been a remedy made available for these owners. If we want to be technical end of first quarter of 2020 is March, we are now approaching 8 months past that official notice. I would like and I am sure other owners would like an update as to when the remedy will be made available. I have had many issues with my breaking system and had to have parts of the automatic breaking system replaced due to this recall while having to pay for it on my own.
- Duluth, MN, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2008 Ford Fusion. The contact stated that while driving approximately 20 mph, the braking system malfunctioned and would not immediately stop the vehicle causing the vehicle to crash into the rear of a second vehicle. During the crash no injuries were reported. A police report was taken at the scene. The vehicle was later towed to the home. The cause of the failure was not determined. The local dealer Liberty Ford located at 6600 pearl rd, parma heights, oh 44130 was notified of the failure. The manufacturer was not notified of the failure. The contact was informed that the vehicle was included in the NHTSA campaign number 19V904000(braking system ) but the parts to remedy the defect were not available. The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 117,000.
Recall notice in January 2020 19V-904 been calling they keep telling me no parts available. This is a break problem. The letter said that the breaks could fail. Should I be driving the car?
The contact's daughter owns a 2008 Ford Fusion. The contact stated that while driving at various speeds, his daughter had to pump the brake pedal numerous times for the vehicle to stop. The ABS warning light was illuminated. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to fred beans Ford of newtown (10 N sycamore St, newtown, pa 18940) where it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2008 Ford Fusion. The contact stated while driving 40 mph, the vehicle drove over a pothole and the contact attempted to depress the brake pedal however, the brake pedal went to the floor. The contact stated no warning light was illuminated. The contact stated that the failure recurred twice. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called northside Ford (12300 san pedro ave, san antonio, tx 78216; (210) 319-5734) where it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 37,000. VIN tool confirms parts not available.
While driving and braking, it felt as if there was no brakes, the pedal went to the floor. I would describe this as an extended brake.many times I've come very close to getting into an accident due to this issue. I've had the brake pads, brake rotors, calipers and now the master cylinder replaced with a brake fluid flush and this issue still remains. This issue is very unsafe and I feel this vehicle should be listed under the recall regarding the ABS module. I called several different Ford dealerships and was told that my vehicle doesn't qualify for the recall. I called Ford customer service and they were no help either. The repaid I've made were costly, but this repair would be very costly in which I feel I shouldn't have to pay for.
I was told by a uftring Ford they were waiting on manufacturer and was directed to call Ford. I called Ford and they told me nhsta was still determining what they were willing to fix and to call them and that they were told by NHTSA that it would be end of 3rd quarter 2020 before the recall was fixed. My brakes will go from really soft taking 20 feet or better to stop with the pedal to the floor but at other times will stop normal just with soft break pedals. My car spends it's days parked and we do well with just one car but if I could trust my car to drive it to work I would but until this is fixed I can't. it's value makes it hard to sell especially with the recall.
I have had a recall notice from Ford since the beginning of the year. Ford notified me that parts were expected in the first quarter of 2020. It is now 9/8/2020, and I have not heard from Ford about any repair dates. I could probably schedule a repair myself and get it done. It seems as though they are not motivated. Need help.
I a mail related to an important safety recall. There is a valve in the hydraulic control unit of the anti-locking braking system that is stuck open. And this problem is more noticeable during a rainy day or winter periods. I really have to drive very very slowly for the brakes to operate well. I also planned to sell off the car but because of the condition I did not want to risk life for someone else. Before the safety recall mail I took the vehicle to mechanics to solve the problem they failed because they did not know where the problem was. But now that I know what the problem is and Ford company had promised to solve the problem by the end of the first quarter of 2020 but now we are almost in the last quarter of 2020, I don't know if they gave up on their promise.
My daughter drives this vehicle to get to work and she has experience a low brake pedal for nearly 2 years. The pedal is now so low that it is frightening to drive the car. The low pedal (almost to the floor) occurs at all times when braking. In January we received a recall notice from Ford (Ford recall number 19S54, NHTSA recall number 19V-904) notifying us of this problem and explained that Ford would be providing work instructions and parts to the dealership by the end of the 1Q2020. I have been calling the Ford dealers in our area and all claim that Ford has not issued this information to them. What is going on? my daughter is afraid to drive the car and she needs transportation. Please help.
The contact owns a 2008 Ford Fusion. The contact stated while his daughter was driving 35 mph, she had to depress the brake pedal to the floorboard to stop the vehicle. The contact stated no warning light was illuminated. The vehicle was taken to local dealer horne freedom Ford (2161 E U.S. hwy 70, thatcher, AZ 85552 (928) 428-1770) and the brake master cylinder was replaced. The contact stated he continued to experience the failure. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact called local dealer horne freedom Ford, where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. VIN tool confirms parts not available. The failure mileage was 16,000.
The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds, the brake pedal was depressed and went to the floorboard and vehicle stopped slowly. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called West herr Ford of rochester (4545 w ridge rd, rochester, NY 14626, (585) 352-1200, however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 84,000. VIN tool confirms parts not available.
My vehicle was in a accident involving a frontal crash of both vehicles in joliet and my airbags didn't deploy. I have since had my vehicle repaired by Ford recall of the airbags and now I have had to replace my brakes at least twice a year when I only travel locally with my car.
I purchased this vehicle in November of 2019 with approximately 161,000 miles on it. Between December of 2019 and April, 2020, I experienced 3 incidents where if I hit a pothole with my foot on the brakes, afterward the pedal would sink low to the floor and required aggressive effort to stop the vehicle. On these 3 occasions, if I parked the car after a few hours the problem would correct itself. I also received a letter from Ford in January 2020 advising of the safety recall (notice # 19S54, NHTSA recall # 19V-804) stating that parts would be available in the first quarter of 2020. With covid-19 about, I didn't have to drive much. On June 30th, 2020 a driver in front of me panic stopped which forced me to do the same on a street with dry conditions. After 2 days the same problem persisted so I contacted Ford customer service, who advised me to set up an appointment to bring the car in. I did so and dropped the car with ernesto at red mccombs Ford in san antonio, tx on July 6th, 2020. The dealer supplied me with a rental through enterprise. On July 7th, dealer calls and tells me they could not find the problem and that I owed them $149 diagnostic fee and had to pay for the rental. I called Ford customer service and complained. They gave me a ticket number (cas27013862) and told me to wait to hear from a service manager (that call never came). I also had to pay $162 for the additional insurance I had on the rental. On July 22nd, 220, the dealer calls and asks what I am doing with the rental. I told them that I opened the above referenced case with Ford and gave them the case number. They were unaware of this fact. On July 23rd, 2020 I received another call from the dealer who advised that Ford closed the case. I called Ford again who advised on 4 seperate occasions during the call that the case was open and in progress. Ford then told me to call the service department
Brakes began to travel to floor cutting down reaction time, but would stop car if plenty of time was available. Research showed in Jan, 2020 that a recall had been initiated for defective hcus that causes brakes to go to the floor to stop. Car could not be safely operated and oxmoor Ford dealership was contacted numerous time, but they stated they couldn't do the repair because Ford had not provided them parts. This continued for 6 months and car could not be safely operated. In July an online appointment with oxmoore Ford in lou, ky was made for July 13, 2020. The car was dropped off on Sunday night to be worked on Monday morning. Approx 4 hours after the appointment time, dealer called and said car was ready. When we went to the dealership, they advised that they didn't have parts to fix the car. We refused to take it back, informed them it was dangerous to drive, and demanded it be repaired per the recall. A couple days later, dealership called and said they could not get parts to fix the recall and doubted if they could fix it for months. We then informed the dealership that we will not accept the car until it's repaired and that we were filing a complaint with the us transportation board and seeking an attorney. At the time of filing this report, dealership has yet to respond. Numerous attempts to contact Ford re: This met with negative results.
A D V E R T I S E M E N T S
- Milford, CT, USA