Takata Recall. The contact owns a 2010 Ford Fusion. The contact received a notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was invalid.

- Ridgefield, CT, USA

Recall 21V-158 for the driver-€™s side front airbag has yet to have a remedy or even an update for any of the drivers of affected vehicle including myself. Would at least like some insight as to why there-€™s no way to get this solved yet

- Mansfield, MA, USA

This is me filing an online complaint: 3/25/2021 Ford manufacturer recall Number 21S12 (NHTSA Recall Number 21V158) is not being handled "in a timely manner" seeing that driver's airbag metal fragments could cause death! I only received a letter form Ford then and today is 11/30/2021 and the recall has not been remedied. I thought you might agree as I cite your website https://www.nhtsa.gov/recalls it says, "If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline or file an online complaint with NHTSA." Also, please know, the last time Ford airbag "passenger" was handled, I ended up with a rental for 6-MONTHS, until they finally fixed it! I realize due to COVID there is potentially a shortage of supplies. Your website caught my attention and so I am just sending this since you advised to do so. Thanks!

- Hughesville, MD, USA

The contact owns a 2010 Ford Fusion. The contacts daughter stated while driving at approximately 40 mph when the vehicle was struck from behind which resulted in none of the air bags inflating with the exception of the driver-side airbag which only partially inflated. The contact stated no warning lights were illuminated. The contact's daughter sustained head and neck injuries and sought medical treatment. A police report was taken and the vehicle was towed to a local police lot. The manufacturer was not informed of the failure. The failure mileage was unavailable. The power steering warning light was illuminated as well as brakes seizing. Airbags did not deployed.

- Hurricane, UT, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Henderson, KY, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

- Owatonna, MN, USA

I'm writing a complaint because my passenger side airbag was recalled and I was contacted very fast and it was done quickly and this time it's been almost 6 months and I have not received any more word of when they will have the parts. I'm thinking of trading my car in, so that was the number one reason why I'm writing a Complaint, cause if I don't have the car anymore, then it might not get fixed for mths n mths😥, thank you! My email is [XXX] or call me @ [XXX] please! Also because I have other work that needs redone asap. on my car after it got out of the body shop a while ago INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Columbus, OH, USA

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts for the recall repairs were unavailable. The dealer had been notified about the recall however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.

- Newport News, VA, USA

I purchased this vehicle March 24th and was not aware of the airbag recall that would be issued the next day. I called the Ford dealer in Bloomington, IL in regards to the recall I was aware of on March 23rd and was told that the recall was on backorder and they had no information about when it would be available. I was not informed of any safety concerns in purchasing or driving the vehicle. On May 16, my daughter was in an accident driving this vehicle. She was hit directly on the driver side. The airbags did not deploy. Her forehead broke the driver side window resulting in cuts to her head, eyelid and concussion. The police officer who responded to the scene said that he was surprised the airbags did not go off in this severe of a crash. My car insurance has determined the vehicle a total loss. Title is being turned over to State Farm.

- Bloomington, IL, USA

I have contacted Woody Anderson Ford Dealership in Huntsville, AL and the dealer is giving me the run around about the recall. I have provided the same information multiple times and the dealership refuses to order parts for my vehicle. The last recall (Passenger Airbags replaced) for the same vehicle was just as bad. It this same dealership 3 years to replace the affected airbags. I can not wait this long again. Ford Motor Company called me last time and told me that the car was not safe to drive. Now, this recall affects the driver side Airbags again for the same reasons. I offered to pay for the Driver's side air bag, but was told there was nothing wrong with the airbags. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). [XXX]

- Huntsville, AL, USA

I currently got a letter stating that if I were to get into an accident and my airbags were to deploy they would most likely explode causing sharp mental fragments ti come out which would hit the driver and possibly other people in the car. I am currently pregnant and have three small children Ford won't due anything to get the problem fixed nor are they willing to get me in a safe car that doesn't run the risk of killing my children. I was already in an accident in the last few years that caused the airbags to deploy and if it were in this car it would most likely kill my children. Why is this something that Ford wouldn't allow drivers to get parts faster or put owners in safe rental cars?

- Mesa, AZ, USA

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Wade Ford, Inc. (3860 S cobb dr SE, smyrna, ga 30082, (770) 436-1200) and the manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pooler, GA, USA

Dealer that sold me this vehicle never informed me about any recalls and than one day my son was checking the oil while stationary and off we thought it was weird that there was a loose cable, he connects it and than he proceeded to turn on the car to our astonishment the airbag light turn on, we took it to emissions and that's when we found out how endangered our lives were, of we would have known this before, we wouldn't have gotten the car. We nearly got wrecked today on 03/04/2021, I was more scared of the vehicle in which I am than the car that nearly crashed me... I don't want to die in an instance of being involved in a car crash and have no money to afford another vehicle. And as we were leaving the house a few days later after 02/03/2021, my daughter in the passenger seat tried putting on her seatbelt but of no avail as the seatbelt wouldn't clip.

- Mesa, AZ, USA

I was driving down the road and all of the sudden a warning light alerts appeared and said power steering assist fault. Then the car suddenly because very difficult to turn. Followed by traction control warning. I have service the vehicle as required and have records it has been serviced in a timely manner for its life time.

- Houston, TX, USA

On December 1st I was driving my Ford Fusion 2 the actual Ford dealership to get a look at their field service action that they had posted on my Ford app. While on my way I was stopped at a light on columbia drive in portland Oregon and I had thought my foot slipped off the brake initially but actually would happen if my car had accelerated and to the gentleman in front of me causing a car accident. My insurance company would have nothing to do with it I tried to contact Ford the dealership that I normally go to to see if they could repair the front-end of my Ford Fusion that was demolished and also no airbags went off as I had just got my car out of the shop at Ford for a recall on the airbags my fiance was with me so there was definitely cause for concern fortunately nobody was hurt but like I said my car was demolished on the right passenger side front end I couldn't figure out why my car accelerating on its own so looking into it the explanation that I came up with was definitely the electronic throttle body motor and all I want is my car returned back to its prior condition I have no other vehicle I don't know who to contact I did contact Ford and was referred to a bigger Ford company if someone could help that would be amazing I'd appreciate it... also no warnings or sensors went off in my vehicle I do have the sel package and once again no airbags were deployed and for the amount of damage that was done I was very surprised

- Portland, OR, USA

I do not own this car anymore. It was taken to a junk yard.

- Buford, GA, USA

The contact owns a 2010 Ford Focus. The contact stated while her husband was driving at approximately 25 mph, attempting to make a turn when the contact's husband was involved in a collision on the front driver's side. The contact stated that her husband hit the windshield as the front air bags failed to deploy. The contact stated she was unaware of any warning lights illuminating prior to the crash. A police report was taken. The driver sustained multiple injuries including a broken neck, paralysis, and a stroke. The contact was unaware of injuries in the other vehicle. The vehicle was towed to auto nation Ford North canton (5900 whipple avenue North canton, Ohio 44720 (330) 238-3206) however, the failure was not diagnosed. The vehicle was then towed by the insurance company to North canton collision (1130 S main St, North canton, oh 44720 phone: (330) 499-5171) for the auto body repairs. The contact mentioned that an air bag recall notice was received from the manufacturer Ford after the failure. The manufacturer was not made aware of the failure. The approximate mileage was 77,000.

- Canton, OH, USA

The contact calling on behalf of a client who owned a 2010 Ford Fusion. The contact stated that while the driver was driving and was turning into a parking lot, another vehicle was coming cross way and struck vehicle rear passenger side wheel and the quarter panel. The contact stated that the front passenger air bag deploy but the front driver side air bag failed to deploy. The driver sustained severe head injuries requiring brain surgery and received medical attention. The other driver did not sustain any injuries. A police report was not filed. The vehicle was towed to an independent mechanic for repairs but deemed the vehicle destroyed. A dealer was not contacted. The manufacturer was made aware of the failure and informed that the front driver side air bag should not deploy unless it was suspected a risk of serious injury. The failure mileage was approximately 130,000.

- Forth Worth, TX, USA

I've contacted empire Ford of abingdon Virginia twice by phone: Once on August 27th and again on August 28th 2019, and went in person to the dealership on the 25th of September 2019 and physical handed them my vehicle registration to get this recall taken care of. As of yet, July 2020, I have had no help getting my recall fix, and yet, Ford continues to flood my mail box with 'urgent recall' mail. Either this is not an urgent recall or Ford Motor Company does not care about my safety; or maybe the dealership in general does not care about my safety. Please advise, or at least get Ford Motor Company to stop the harassing recall mail.thanks

- Lebanon, VA, USA

1.) C/S airbag light is on - local dealership found passenger airbag in B pillar is cause - not related to recently completed recall 19S34 on passenger airbag inflater npa1908055946 per dealership. Not sure why the airbag systems in these vehicles are problematic, but the owner should not be responsible for charges for replacement of these problematic parts. Possible new recall needed. 2.) recall 15V34 relating to leaking canister purge valve - Ford authorized an update to the vehicle powertrain control module calibrations to help prevent pressure cycles in the fuel tank - these calibrations were performed however the purge valve has still failed. The part 9U5Z-9C915-H was originally recommended 4 years ago when the recall was issued but the part was unavailable at the time, on special order. Vehicle owner requested repair / part replacement repeatedly but was told the part remained unavailable and was not an issue with the re-calibration unless the check engine light appeared. The dealership closed the recall without replacing the part - 6 months later the check engine light came on and the cause is the need for a replacement canister purge valve and the owner is now responsible for the repair/replacement costs. Recall should be honored.

- Winston Salem, NC, USA