CarComplaints.com Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.

10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
36,673 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2010 Ford Fusion Owner Comments (Page 1 of 3)

problem #45

Oct 182016

Fusion

  • 33,745 miles

A D V E R T I S E M E N T S

Takata recall. We have taken the vehicle 4 times towed to the same Ford dealership. Lorenzo Ford in homestead, Florida. Steering wheel locked could not turn or steer. While driving the vehicle with my family in the car and turning on a busy intersection on 157 avenue and North kendall drive we almost got into a very serious accident head on. On another occasion while turning on sw 137 avenue and 152 street again the steering wheel locked up. Also we paid $1800 to the dealership for repairs for this problem and the vehicle is sitting in our driveway with the same issue a locked steering wheel. It shows that the airbag is open and it is not. We are very upset and dissatisfied with the service that was performed at the dealership. We need help.there could have been a serious accident and perhaps loss of life. We usually don't complain but this is not acceptable. We have not yet received notice that the part is in to fix this problem. It's been since July 2016 that we received the letter for the recall and nothing has happened so far. The part that was replaced was the gear assembly -steering $1186.74 plus labor. Since 5/2016 -10/2016 its been in the dealership 4 times. Still not drivable.

- Homestead, FL, USA

problem #44

Jun 012016

Fusion

  • miles
Takata recall I received a notice in June 2016 about my airbags being recalled and now 7 months later they are still not ready to provide a remedy.

- Alvin, TX, USA

problem #43

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Labelle, FL, USA

problem #42

Dec 312016

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall

- Apex, NC, USA

problem #41

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). However, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Atlanta, GA, USA

problem #40

Jun 132016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- Avondale, LA, USA

problem #39

Dec 082016

Fusion

  • 50,000 miles

A D V E R T I S E M E N T S

Takata inflators rear-end collision caused air bag to deploy without inflation--no significant injury

- Scottsdale, AZ, USA

problem #38

Oct 032016

Fusion

  • miles
I've called Ford and they say the recall is not dangerous; however, the recall note says that my airbag could be deady. In addition, the car has been on the road for 7 years and I live in a very humid state (Florida). I've asked for a complimentary loaner car so that I am not injured or killed.

- Lake Mary, FL, USA

problem #37

Jun 012016

Fusion

  • miles
The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- San Jose, CA, USA

problem #36

Nov 012016

Fusion

  • miles
Letter from senator nelson on behalf of constituent re 2010 Ford Fusion recall for takata airbags.

- Boynton Beach, FL, USA

problem #35

Jun 152016

Fusion

  • 75,000 miles

A D V E R T I S E M E N T S

Takata recall - Ford has failed to provide a timely fix for my airbag defect. Given this is a safety issue that could cause injury or death, I consider this unacceptable that after nearly six month I have been offered no solution. I find it hard to believe Ford has no replacement airbags. I am sure if I were in an accident requiring replacement of a deployed bag paid for by me or insurance, the body shop would have one. This is simply Ford waiting for takata to provide one for free instead of just giving me one they already have. I guess if it kills me, then Ford will enjoy paying my survivors millions instead of giving me a 300 dollar air bag up front.

- Madison, AL, USA

problem #34

Oct 132016

Fusion

  • 89,000 miles
My vehicle has the tendency of reducing acceleration, when you are driving at a speed of 35 or above the car will slow down and almost come to a complete stop. If you are in the fast lane and your car will not accelerate what can you do if there is lots of traffic behind you, this will definitely cause an accident because you have no where to go and cars are right up on you. This is an accident waiting to happen. This problem has happened to me 4 times when I was on just the streets and not the highway, I was going 45 mph and all of a sudden my car loses speed and it went all the way down and no matter how much I tried to accelerate it would not go any faster, so I coasted over to the side of the road and turned the engine off and called my son to meet me because I didn't know if it would start again. It did but the engine light stayed on. I started driving it again and it did the same thing. I got a little closer to home and pulled over to this exxon gas station; sit there until my son came and he started it again and he followed me home. A few days later it did it again; it has done this 4 times even this morning on my way to the Ford dealership whom I thought was going to fix the problem but wanted me to pay them $115 out of pocket for a diagnostic that I should not be paying anything that is their mistake or mess up. I will see if I can round up enough complaints for a class action lawsuit, because why would I have to pay for something that's their fault when the car was built.

- Phoenix, AZ, USA

problem #33

Nov 012016

Fusion

  • miles
I have called the dealer 2 xs now and neither time have they had the part that needs to be fixed from the recall. I also just found out that there is a 2nd recall on my vehicle. I would like a new vehicle- a trade in asap. As one of these can result in death and my children are at risk.

- Rodeo, CA, USA

problem #32

Jun 102016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Santa Clarita, CA, USA

problem #31

Oct 102016

Fusion

  • 100,000 miles
The contact owns a 2010 Ford Fusion. While idling at a stop light to make a left turn, another vehicle crashed into the contact's vehicle. None of the air bags deployed. The driver sustained a sprained wrist, neck, and shoulder pains. The other two occupants sustained whiplash. Medical attention was received. A police report was filed. The vehicle was towed and destroyed. The vehicle was inspected by two claim adjustors and the contact was waiting on a response from the manufacturer to determine if they could inspect and diagnose the air bag failure. The approximate failure mileage was 100,000.

- Fort Worth, TX, USA

problem #30

Nov 202015

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V793000 (fuel system, gasoline). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Vernon, TX, USA

problem #29

Feb 022016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags), however the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms remedy not yet available.

- Pulaski, TN, USA

problem #28

Sep 242016

Fusion

  • 59,000 miles
It's the recall with the throttle body. I've taken car back 3 times already. First they replace purge valve. Then light came back on and car was jumping forward. Now this is 3rd time light back on and now they won't fix car unless I pay. They said it's all a part of the same system but I need to pay for a leak that is coming from filter neck. So I left. I shouldn't have to pay for this. This is a recall. Does this qualify under lemon law? this car scares me to drive. Drive with both foot on gas and brakes.

- Ontario, CA, USA

problem #27

Sep 282016

Fusion

  • 100,000 miles
The contact owned a 2010 Ford Fusion. While driving approximately 40 mph and turning left, the steering wheel seized and the "steering wheel default" warning message illuminated. The contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. A police report was filed. The driver and passenger sustained unknown injuries that required medical attention. The vehicle was towed to an independent mechanic and deemed destroyed. The VIN was not included in NHTSA campaign number: 15V793000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Jackson, MS, USA

problem #26

Sep 272016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm Bay, FL, USA

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