2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.
10.0
really awful
Crashes / Fires:
31 / 1
Injuries / Deaths:
18 / 0
Average Mileage:
90,514 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving down the road and went to make a turn and in mid turn and without warning the power steering assist fault message popped up on my dash and my steering wheel locked up and I nearly died due to a head on collision as I was trying to turn into my subdivision and it locked up while I was in the on coming traffic lane trying to cross over. Very scary just locked up without any warning. I've had zero issues whatsoever with it. No problems at all in the 9 years I've had this car besides the other recalls on it. Cant stress enough how scary it was to just be driving and without warning nearly being killed by a car malfunction.
On February 28, 2019, I started my car to take kids to school at 6:45 sam. I returned back home and exited the home again at 8:00am. When I started the car there was no power steering. It stated serice power steering now. The vehicle is not drivable atvyhis time. I did go online to see if anyone was having this issue and ongoing that other years were recalled except 2010 model. Steering wheel will not turn unless you are using extreme force to turn which will result in an accident as you are unable to mauenuver in an emergency.
The contact owns a 2010 Ford Fusion. While driving 35 mph, the steering wheel seized and the power steering assist warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact powered off the engine and restarted the vehicle, but the failure recurred. The contact was able to drive the vehicle without power steering to her residence. The contact called borgman Ford Mazda at (616) 534-7651 (located at 3150 28th St sw, grandville, mi 49418, (616) 534-7651) and was informed to schedule an appointment. The vehicle was not taken to the dealer due to the diagnostic and repair fees. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 115,000. The VIN was not available.
My 17 year old was pulling onto a busy road and her power steering locked up. It gave no warning and said service power steering now. She was luck that she could go straight and not into oncoming traffic. I know they recalled other years around 2010 but this is very unsafe. If she would have been on the highway or in heavy traffic this could result in a major accident or death. This issue really needs to be looked into. I will also put in a complaint with Ford as well. The people who looked at it said that there is no code showing a problem and can reset it which is not a great option because it will just happen again without warning.
- Oxford, OH, USA
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While driving down the road a warning popped up service power steering soon not even five miles down the road another warning popped up service power steering now and I had no control over the car the power steering went out and I could not turn the car left me and a 3 week old baby on the side of the road
My car has 200800 miles on it, my electric rack and pinion has been replaced 3 times and just last month it went out while going 65mph on the highway, I cut off a semi truck and some cars and almost tboned the cement barrier. I complained to Ford for a second time regarding the electronic steering rack and since it is not recalled it is unable to be replaced. Most of the people in the call center are not fluent in english so its near impossible to get issues resolved. The part is made in New Mexico and my only alternative is to purchase a refurbished rack. I refuse to buy this rack because its a known issue with Ford Fusion and most people who have had this issue have gotten into serious accident or near misses such as myself. The car currently sits at the autoshop while I drive a rental until I can afford to buy the 1300 part and have Ford charge me an additional 1150 to install it. The steering grinds and sticks or freezes in one direction. If a class action lawsuit is ever filed through Ford for failed products, then sign me the hell up.
After driving the vehicle, I turned it off in a drive thru line and less than 2 minutes later cranked it up and received the power steering assist failure error. My steering wheel had no power steering, it took everything I had to manage to drive the car into a parking space. I turned it off and back on and it worked again. After reading everyone's experiences I find it ridiculous Ford doesn't have a recall on the 2010 too! this car is a financial drain and Ford has definitely lost any future business from me! this happened only a few months after Ford replaced the takata airbag which I've seen others complain about.
The contact owns a 2010 Ford Fusion. When the vehicle was started, the power steering assist failed warning message appeared on the instrument panel. The vehicle was towed to an independent mechanic who determined that the electronic rack and pinion and steering gear failed and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 113,000.
My son was driving home late one night along a busy freeway and all of the sudden the power steering failed. Message on display says power steering assist fault. Why was there no recall issued for the 2010 models and al the rest>"????" very upset with Ford.
When I started my car this morning, a message appeared that said "power steering assistant fault error" I initially thought maybe it was because of the cold, but that was not the case. I drove it to work, as I did not have any other choice. I made it to work safely, it was just hard steering at turns. I began to investigate as to the problem on the internet. It seems that there was a recall for this issue for the 2011 and later models. Unfortunately this is not the best time for this to happen. As I was reading this site, there are many others with the same year model Fusion that also have had this issue. I would think that Ford would consider to also offer to fix this problem on the 2010 modes as well, since they have had the recall on the 2011 models.
Warning message on dash 'service power steering now" as you are driving down the highway. You can not drive car at all and steering wheel is extremely hard to steer. Had to have towed to dealership. $2100 parts and labor to fix.
The contact owns a 2010 Ford Fusion. While accelerating in reverse, the steering wheel failed and the contact lost control of the vehicle. In addition, the power steering assist warning indicator illuminated. The vehicle was towed to an independent mechanic and the contact was informed that the rack and pinion and the power steering module needed to be repaired. The dealer and manufacturer were not notififed. The vehicle was not repaired. The failure mileage was 115,000.
The contact owns a 2010 Ford Fusion. The contact stated that the steering wheel seized while driving on more than one occasion. The failure occurred without warning. Southgate Ford (16501 fort St, southgate, mi 48195, 888-401-2751) indicated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering); however, the vehicle exhibited the same failure as the recall. The vehicle was not included in NHTSA action number: PE14030 (PE14030). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200,000.
Brakes randomly nearly fail...have to push pedal all the way to the floor. I put a new battery in, it stopped, until today when I nearly ran into a light pole trying to turn on a city street. I also had similar power steering issues 2 years ago, and had to have it replaced for $2000
My power steering keeps going out it will go out then you let the car sit for a while then it will be fine but then it will have no power steering again has happened 5 times in the last 3 days. No code pulling up at body shop. This is very dangerous this should be a recall going to cause an accident
When the weather changed to severely cold my tired went flat and a notification of service power steering now as we as service advancetrac now I review plenty of reviews about similar problems with the 2010 Ford Fusion with results in accidents im concered about my safety
Driving and power steering stopped working and almost wrecked took to shop for repaired. They said it would cost $2800/3000 to fix. Then checked for recall.but 2010 was not covered but 2011was covered by recall.this are the same part why is it safety concern for 2011 and not for 2010.do the people not need safety"?"
The contact owns a 2010 Ford Fusion. While driving 15 mph, the vehicle lost steering control and the "no track" warning indicator illuminated. Glockner South point Ford (155 co rd 406, South point, oh 45680, (740) 894-3673) repaired the steering gear once; however, the failure recurred. The contact scheduled an appointment to have the vehicle repaired a second time. The manufacturer was not made aware of the failure. The failure mileage and VIN were unavailable.
A D V E R T I S E M E N T S
- Sterling Heights, MI, USA