CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
12 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
46,625 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle suddenly accelerated while she pulled into a parking area at unknown speeds. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure and current mileage was 13,000. Updated 6/10/14 the consumer stated the vehicle surged and applying the brake, did not stop the vehicle. The vehicle went off the road into some trees. Updated 07/24/24
My wife, [xxx], was driving our Fusion. She had traveled approx. 1/4 mile and was approaching a stop sign at bayside dr. Newport beach, ca at the harbor is. Dr. intersection. Suddenly, the car accelerated, catching her by surprise she went through the intersection and was narrowly missed by two oncoming cars. She told me later that it happened a second time on the freeway (she was on her way home) but was not in immediate danger when it occurred. We have traveled these streets several times. Had just left the restaurant where we had lunch....was riding my bicycle home and watched her go through the intersection....very scary!! note: The throttle positioner was replaced on this vehicle a couple months ago. It had failed to 5mph. Villa Ford in orange ca did the repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/7/2014
Battery goes dead after sitting a few days. Possible sign of electric throttle body failure.!!"?" battery replaced twice in 4 months, charges normally. While looking for possible electrical problems associated with the 2011 Fusion (11K miles) I discovered there is many, many people complaining of throttle body failure. I went to the local dealer and called Ford and asked them to replace the throttle body and trace the electrical problem. I was told that they would only honor their "customer satisfaction program" concerning the throttle body if it fails!!!!!! I explained that I was afraid to drive the vehicle and if they had an updated throttle body and "limp home" update they should install it and make corrections. A call to Ford and they refused to fix the potentially deadly problem. So what recourse is there?? my Fusion and F-350 are both headed for trade at a no nonsense dealer. Lacrosse and Silverado, here I come!!!!!!! I suggest you do something similar.
During normal driving conditions and speed, the car just stopped being responsive to the acceleration pedal without warning, the maintenance wrench light came on, and the car started slowing down. I was able to turn on the hazard lights and pull over to a safe location, while cars were pulling up behind me very quickly. As the car was left idling it became very rough, like the car was missing. To correct the problem, I had to turn off the car, wait thirty seconds to a minute and start the car again. The car started a little rough but returned to normal operation. The maintenance wrench light was not illuminated and no other warning lights illuminated. This has happened twice so far about a month apart. The first time this happened the vehicle was less than three years old and only had 23,214 miles on it. Luckily both times it happened on a local street and not on a highway. I consider this a safety and reliability problem. You have no idea when your car is going to just stop accelerating as you are driving.
While driving on crowded 6 lane street, car just lost power, I was able to pull over before being hit by oncoming traffic. Car was towed to rivertown Ford and they stated it was the throttle body, this has happen again on 12/05/2013 as I was driving all of a sudden my car slowing stopped moving regardless of how much I pressed on the gas. Taken to rivertown Ford again and they say it's the throttle body and it cost over $500 to fix.
- Columbus, GA, USA
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The car was parked, and when I put it on reverse to back out, there was a beeping sound that said "power steering fault" and the wheel was super hard I could not continue to drive, so I put the car on park and turned it off. Left the car, and when my husband went to get the car, it turned on fine & drive fine. Two days later the same thing. Wondering if this is a recall or this can be replaced by Ford"???" first a few months ago, the "throttle body" & now this!!!!!
The contact owns a 2011 Ford Fusion. The contact stated that while traveling at various speeds, the vehicle suddenly accelerated and crashed into a cement staircase. The driver sustained shoulder and head injuries. A police report was not filed. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was approximately 25,000.
In January, 2014 I received a letter from Ford indicating contamination on the internal motor contacts of the throttle body may occur, resulting in intermittent electrical connectivity. Engine power and vehicle speed would be reduced. Because of this potential problem, Ford is offering to extend the warranty on the throttle body to ten years. I believe Ford should issue a recall for the car and fix the potential problem now before it occurs and causes a safety problem. Any assistance you could provide in having Ford issue a recall would be appreciated. Thank you.
I was driving on the highway and all of a sudden the car seemed to start shutting down. I lost speed and could not accelerate even thought I was pressing the accelerator pedal. The whole car started to shake and vibrate violently making a sputtering noise. I was able to brake, slow down and stop to pull off onto the shoulder of the highway. The car would not stop shuddering until I turned the engine off. I waited 10 seconds, turned the engine back on and the car drove normally again. This happened twice more, one at 30 mph and one at 60 mph again on the highway. Then we took it to have the throttle body replaced.
The contact owns a 2011 Ford Fusion. The contact stated while attempting to merge into traffic, the vehicle suddenly accelerated without any warning. The contact mentioned that the failure occurred multiple times previously. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The failure and current mileage was 55,950.... updated 03/24/14 the manufacturer was not notified and advised the dealer no to replace any parts. The consumer was informed to bring the vehicle back, when the problem occurred again. In addition, the sudden acceleration occurred on three different occasions, two of which were at very low speeds. Updated 06/03/14
The contact owns a 2011 Ford Fusion. The contact stated while parking the vehicle park with the brakes applied the vehicle suddenly accelerated and crashed into a building. The contact was not injured during the crash. The vehicle was not destroyed. The contact did not contact the manufacturer regarding the failure. The failure mileage was 13,000.
2011 Ford Fusion lost power and stalled and found out that the electrical throttle body needed to be replaced for a cost of $500.94 by a mechanic because it is not covered by Ford even thought there are many complaints about this bad part in the Fusion. There should be a recall on this and/or reimbursement for getting it fixed. Only had the car 6 months with less than 28K miles on it.
In the beginning of December while driving my friends home my Fusion suddenly jolted and then I lost the ability to accelerate. The service wrench displayed and I had to come to a complete stop in a neighborhood. A few weeks later while driving home the same thing happened and I had to pull over to turn my car off and then on again, which seems to be the only way it will allow me to drive. Fast forward to January and I began having troubles again. This time I was on the highway and my car jolted and lost the ability to accelerate. This was a major safety issue because the highway I drive on is under construction and has no shoulder. Imagine if it would have been a busy night and I had to come to a complete stop. This has happened a total of 8 times. Seems like a huge safety issue. I bought this car used with 34,000 miles on it and have to drive a lot for work.
While pulling into a parking space the and depressing the brake vehicle suddenly jolted forward crashing into a post. The check engine light came on indicating there was a problem. We have reported to Ford on multiple occasions that the car surges when coming to a stop. We have been informed that they are unable to do anything without an error code. After the insurance company repaired the car we drove it to Ford. Unfortunately we were told that the error code will clear after driving a "complete cycle" or "running a vehicle health report". both were completed and Ford repair tech's say this is a known issue but without a code they can not do anything about it. I own 2 Ford 2011 Fusion. The other car had an issue where it would frequently stall or go "limp" as Ford calls it. Much like the surges we have experienced with this vehicle, I had numerous occasions this occurred without any check engine light. Finally it went "limp" getting onto the highway and the check engine light came on. I brought it into Ford a few days later. The light was off but they were able to recover the code. I believe there is a major issue with the computerize throttle control in these vehicles and a recall is in order. We are lucky that the driver did not get injured. The airbag did no deploy even though there was substantial damage to the front end. The damage was caused by a post that cut through the bumper and damaged up to the radiator. As part of the research done I believe a detailed analysis of how the error codes are stored should be done. If the cars computer can clear errors there is limited evidence/documentation of problems. This appears to me as a "feature" to eliminate any trace of an issue.
I was driving 40 - 45 mph and suddenly I lost acceleration and the car stalled. It seemed to have fell out of gear as the car did not 'die', there was no longer any response in the gas pedal. I utilized what remaining speed I had to navigate to a safe place to pull off the road. I turned off the car and turned it on again and could drive again. This happened 2 more times on the way home (total distance from first failure to 3rd failure was less than 2 miles). Each time the car is shut off and restarted the 'wrench' / check engine line does not return. I had it towed to Ford dealership today, however after reading the countless experiences of the same exact ordeal, I felt it necessary to capture this incident here. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving, vehicle suddenly lost power. Rpms dropped and vehicle slowed to only a few mile per hour. Vehicle would not accelerate. Vehicle had to be towed to dealership, and I was informed it was a throttle body issue. I was informed this is a common issue, and there might be a recall. If this had occurred on the freeway, it could has been disastrous.
Car went into limp mode. Lost almost all power. Will move on flat road with limited RPM about 1000. No power and car shakes while moving. This repeat of what happen year back while driving at 40 mph - lost power. At that time dealer change throttle body to correct the problem. In less that year I see same systems and car is back to dealer.
Vehicle was being driven slowly to parking area when it suddenly accelerated and engine kept revving up and it lunged forward and crashed into a large tree, demolishing the front end. The Ford parts performed exactly as they should have, preventing damage to the windshield or cabin area, but airbags did not deploy. The driver was not injured but was shaken up by the accident. Upon inspection by the body shop and mechanic, the linkage was broken and damaged and needs further investigation to see if a defect in the linkage was a cause or contributing factor. Damage to the front end is substantial and estimated in excess of $8,000 with the seen damage thus far.
Traveling 70 mph on the highway and lost power with no warning. Coasted to a stop with engine at a rough idle only. Accelerator pedal had no effect on engine RPM. Had vehicle towed the my Ford dealership which diagnosed a failed "drive by wire" throttle body. I only have 37,400 miles on the car and yes 1,400 past the warranty (convenient $ for Ford). This failed component at 70 mph on the highway caused several moments of anxiety until I got safely off the road.
A D V E R T I S E M E N T S
- Scarsdale , NY, USA