CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering stopped working while my wife was driving home on 6/11/2020. She was on a public road when she was unable to turn the steering wheel easily. "power steering assist fault appeared in the display.
While turning and going slow the steering makes a very bad creaking sound that is impossible to ignore. Have noticed many other people with the same problem on Fusion and nobody knows a fix. I'm not sure who will see this but if it is taken into account Ford needs to recall these as it is very common with Fusion from 2010-12.
I own a 2011 Ford Fusion hybrid, it started making a grinding noise when turning mentioned it to my local Ford dealer mechanic who couldn't get it to replicate. That was on 7/16/18, he recommended an alignment. Had that done on 7/31/18.I was notified of an airbag recall, and waiting on parts to have it serviced. Then at oil change in Aug 2019 I mentioned that the noise is occurring more frequently worse when turning louder the faster. He again couldn't get it to replicate however told me the power steering computer was on a recall for reprogramming. On 10/10/19 I had recall 15N01 epas steering efforts reprogram power steering control module done. After getting it reprogrammed the noises completely stopped. Its been less than a year and the noise is back and louder than ever.... but without dash lights on its not covered by recall!
Power steering assist fault - adavancetrac service vehicle looses all power steering. Has only happened when in parked position but unable to drive without power steering and does not reset. Could cause serious injury or death. There is a recall for the same issue but not this VIN# this VIN# should be included.
The contact owns a 2011 Ford Fusion. The contact stated that while driving 47 mph, the steering wheel was difficult to turn and was not aligned. The traction control warning light was illuminated. The power steering fault message was displayed. The contact sustained injuries to the shoulder while turning the steering wheel medical attention was not provided. The vehicle was taken to an independent who stated the electric steering wheel rack needed to be replaced. The local dealer was not contacted. The manufacturer was contact and a case was opened however, no further assistance was provided. The failure mileage was 80,000. The contact stated that the failure was similar to NHTSA campaign number: 15V340000 (steering).
- Green Bay, WI, USA
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Whenever I try to make a left or right turn my dashboard lights up reading 'power steering assist fault' and my steering wheel locks up and I can not turn or do anything unless I turn off my car and turn it back on. Sometimes I would have to constantly do this till I can drive. I always notice whenever I have my ac on it makes my power steering assist act up.
Would lose power steering in the middle of driving. Steering wheel becomes tough to steer. Looked it up pscm recall. Had repaired at Ford dealer. Says I'm not getting reimbursed because car wasn't made in certain factory. My car was manufactured the same timeframe of the recall also. The recall needs to be opened up to more manufacturing plants. It's the same problem. Get this. Even the repair that Ford dealer made. Year down the line failed again. I have all the documentation.
The contact owns a 2011 Ford Fusion. The contact stated the vehicle was serviced under NHTSA campaign number: 15V340000 (steering), however the failure recurred. The contact stated that while driving at various speeds, the vehicle loss power steering assist, which caused the vehicle to be difficult to steer. The contact stated that the failure recurred on several occasions. The service electronic power steering assist message was displayed on the instrument panel. The vehicle resumed normal operation after the vehicle was turned off and restarted. The vehicle was taken to johnson brothers Ford located at 7455 S general bruce dr, temple, tx 76502, where it was diagnosed and the contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 167,000.
The contact owns a 2011 Ford Fusion. The contact stated that when she started her vehicle, the steering wheel was firm. The contact stated that the steering ceased. The contact was unable to shift the vehicle out of park into reverse due to the failure. Neither the dealer nor the manufacturer were informed of the failure. The failure mileage was 36,000.
My 2011 Ford Fusion steering went out while I was driving on us 19 port richey by main St almost causing me to be involved in a accident I contacted Ford of port richey they made me an appointment on 4/20/20 which I took my car for service it is still in the garage over 2 weeks later to tell me on 5/ 4/2020 that the recall was fixed at another garage in 2016 I contacted the other dealership which was flammer Ford of spring hill they tell me all they did was reset the programming in the steering so the steering gear was never replaced now I am again having problems I have contacted Ford higher up from the dealership and there saying because it was replaced once and due to miles they are not gonna fix it..a recall does not have a expiration date and it is a defect in the vehicle I am trying to get this taken of and I am not having any luck its only fair they fix there defective part god for bid I would of been in an accident.so I am asking for Ford to fix the steering recall number 15N01 or 15S18 both related to the steering.
The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving at approximately 50 mph, the vehicle loss power steering assist without warning and became difficult to steer. The contact pulled over to the side of the roadway and the vehicle was towed to edwards auto sale co Inc (3440 blue ridge blvd, West union, SC 29696, (864) 638-3631) to be diagnosed. The contact was informed that electronic power steering needed to be replaced. The contact was also informed that the warranty had expired and that the repair would be at the vehicle owner's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 179,180.
Driving on highway make a turn steering locks up engine stops have to pull over after a while starts and drive to work or home never know when it'll happen...
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 35 mph, the power steering failed and the steering wheel became very difficult to turn in either direction. The power steering assist fault was displayed on the instrument panel. The cause of the failure was not determined. The local dealer greenway Ford (9001 E. colonial dr. Orlando fl) was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 155,000.
Driving down the interstate in my 2011 Ford Fusion SE 2.5L and a message came on the dash saying service power steering. The steering wheel became hard to turn. I went to the Ford dealership and they said that 2011 Ford Fusion steering rack was recalled but when they put the VIN into their system they said that mine wasn't covered under the recall. It's a $1500+ repair. But why wasn't all 2011 Ford Fusion covered under that recall. The recall number is 15S18. And it does everything that this recall lists....
I turned the car on and in the left hand side of the dash it read service power steering then the light went off. Didn't come on again for 24 hours then this morning and 3/25/2020 I was headed to the dr and when I started the car the steering wheel was tight and the message appeared again so I cut it off and when I started it again it disappeared and has been fine for now. I noticed there were recalls for this issue and when I checked my VIN it said 0 recalls I just bought this car on 11/06/2019. Please help
While driving approx 25 to 35mph my service power steering and service advancetrac light came on at the same time, after turning the ignition off then back on then the car no longer had power steering and showed service power steering now and service advancetrac dealership replaced rack and pinion control arms, and checked all electrical connections and cannot find the problem
Two weeks ago I noticed after starting the car I didn't have any power steering for few seconds, then it worked fine. A week ago when I went to start it, I had no power steering and the power steering assist fault lit up on the dash. I turned the car off and restarted, and everything was fine, no fault light and steering worked fine. It did this couple more days until March 13, 2020, no power steering at all, not even after restarting. I'm very lucky this didn't happen when driving. I'm sure there would have been an accident. I took it to reineke Ford in findlay, oh, and they said it needs a whole new steering rack, and my car is not covered in the recall since my VIN didn't match the one's they are covering. My VIN shows my car was made in Mexico. I don't understand how Ford can cover some 2011S, but not mine that has the exact same issue. I hope my care will be included in the recall soon. It cost me $1,800 to fix. If you are reading this and you have the same problem, please file a complaint.
Power steering assist fault message came on and the vehicle has no power steering, this problem started while I was driving the vehicle on a city street, extremely difficult to turn the vehicle almost hitting 2 other vehicles, this vehicle has 40,000 miles and has always been kept inside a garage, it is a well maintained vehicle
I am having power steering problems. This problem has occurred two times since I've had possession of this car from June 29th 2019 to our current date and year now. The first time this occurred, I got in my parked car, turned the car on and noticed that power steering now was flashing on my car. I didn't know what that meant so as I proceeded to drive the car I couldn't move the steering wheel. It was extremely hard and still. The next day I had it towed to a repair shop to be fixed. That was back in October of 2019. So on February 14 2020 I had my brother drive to the gas station for gas. On his way out the steering wheel began to get stiff again making it hard for him to steer it. He managed to make it back home safe considering he didn't have to drive far. This is a very dangerous matter and I've never had to go through anything like this with previous cars! please help or provide answers to resolve this matter! I haven't even had this car a whole year yet and this is not acceptable!
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 60 mph, the power steering ceased to operate as the steering assist warning light illuminated. Upon investigation, the contact discovered NHTSA campaign number: 15V340000 (steering) however, the VIN was not included. The contact spoke with jim hudson Ford 1201 w main St, lexington, SC 29072 and dick smith Ford of columbia 7201 garners ferry rd, columbia, SC 29209 who both presented estimates for a diagnostic to be performed on the vehicle. The vehicle had not been repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
A D V E R T I S E M E N T S
- Rogers, AR, USA