Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,841 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 15 of 28)

« Read the previous 20 complaints

problem #271

Nov 182014


  • 28,063 miles


I was slowing to make a right turn, power steering assist failed, forcing me to steer manually, with great difficulty, to safely stop. Warning light came on indicating power steering assist failure. I turned engine off, then restarted and system functioned properly. Research on the internet indicates I am not the only case. Ford should issue a recall for repair of this potentially dangerous failure.

- Chatham, MA, USA

problem #270

Oct 012014


  • miles
While driving one Saturday evening out of no where the car idles down to about 5 mph until it stops, the steering wheel and gas pedal locks up and my husband and I are stuck in the middle of the road with traffic behind us, thankfully there was no accident. I then put the car in park, switched to key back to turn it off and back on to try and move it from the road to the gas station that we were right in front of (thank god). We eventually got the car in the parking lot and noticed the wrench light and the check engine light were both on. We did our research and found out it is a problem concerning the throttle body, in which I heard is very costly. The problem stopped for about a week then started again and happens randomly while in traffic, again thank god no accident has occurred. This car is my husband and I only means of transportation right now and I am 4&1/2 months pregnant so we need this car to travel not only to and from work but also my doctor visits. I don't know if anyone else has experienced this problem but it's a huge safety problem and we've only had the car for about 9 months.

- Kennesaw, GA, USA

problem #269

Nov 182014


  • miles
As we were driving home tonight from walmart my display said service power steering now and service advancetrac and we lost all power steering thank god my husband was driving because there was no way I could have been able to control the vehicle. It was the scariest thing that has ever happened to me in a vehicle along with our 6 year old daughter. We were in the middle of a sharp turn if I had been driving we surely would have went over an embankment.

- Cambridge, OH, USA

problem #268

Nov 172014


  • 57,000 miles


The power steering assist default has gone out on my car causing my whole steering to lock up it has done it more than once even as I was turning in a intersection.

- Glendale , AZ, USA

problem #267

Nov 162014

Fusion 4-cyl

  • 85,657 miles
While driving I received an alert to service power steering and advance trac. I drove 1 mile and parked at my home, 11/17/2014 started the vehicle to go to work and had no power steering at all. My car is undriveable and is being towed to near by dealership.

- Salem, IL, USA

problem #266

Nov 082014

Fusion 4-cyl

  • 61,275 miles
While turning into a parking lot the steering became very difficult. Once the car was in the parking spot I noticed that several warning lights had come on including the advanced track and power steering lights. The car was turned off then restarted. The advanced track light flashed while the power steering light stayed on. At that point the steering wheel could not be turned and the car had to be towed to a Ford dealership. They advised that the entire rack and pinion assembly had to be replaced. Prior to this event there were no indications of a problem.

- Manassas, VA, USA

problem #265

Nov 152014


  • 67,000 miles


The contact owns a 2011 Ford Fusion. While driving approximately 35 mph, the service power steering light illuminated and the steering wheel locked. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 67,000. The VIN was not available.

- Van Buren, AR, USA

problem #264

Nov 172014

Fusion 4-cyl

  • 74,000 miles
Was driving and my power steering stopped working. Dash indicates power steering assist fault. Service autotrac. I have no power steering and it is extremely hard to turn my steering. I have noticed that this is a problem with multiple Fusion owners and the car is quite new to be having such a serious problem. Not being able to steer or control your vehicle seems very dangerous.

- Eagan, MN, USA

problem #263

Nov 122014

Fusion 4-cyl

  • 90,100 miles
Put car in drive and went to back out of drive way. Steering wheel went stiff and warnings of power assist steering fault and service advancetrac came up. Car has been this way since 11/12/2014 with no changes.

- Fort Oglethorpe, GA, USA

problem #262

Nov 102014

Fusion 6-cyl

  • 73,000 miles
While driving my 2011 Ford Fusion, my power steering suddenly malfunctioned and stopped working. A message on the service dashboard stated "service advancetrac system". this occurred while turning the car. My children were in the car and an accident could have occurred. The car is very difficult to turn without the assisted power steering. I've reviewed the incident on several web sites and require assistance from the NHTSA in advising Ford to look into the issue and to take action to replace this apparent defect. Please visit these sites for additional concerns. thank you for reviewing.

- Round Rock, TX, USA

problem #261

Oct 282014


  • 42,331 miles


I bought this 2011 Ford Fusion with 42,331 miles. The next day after purchasing it I started it and pulled it out of the garage. There was no power steering. A power steering assist light was flashing. I put the car into park and killed the motor. When I started the car again everything was fine. I called to ask about it and they told me I might have just put the car into drive too quick not letting everything boot up. That was all in good but 2 days later it happened again and it never went off. I had no power steering. I took the car in and had it worked on. They replaced the power steering. 1400 dollars later I read all the other complaints about the same thing and wonder how long it will be before this new steering will go out. Ford if you have a problem step up and do the right thing before someone really gets hurt.

- Unknown, DC, USA

problem #260

Nov 112014


  • 103,000 miles
Started my 2011 Fusion to go home after work today. Got "power steering assist fault" in information window. Found power steering was indeed not working. Turned car off and restarted. Didn't get warning this time. Drove 10 minutes to home with no further issues. Very nervous about it happening again at the worst time. After seeing so many complaints here, Ford definitely needs to address this problem. I'm not really convinced that the gearbox replacement is the "fix".

- Huntington, IN, USA

problem #259

Oct 012014


  • 44,000 miles
TL-the contact owns a 2011 Ford Fusion. The contact stated that while making left hand, the steering wheel became seized and the power steering assist failure warning light illuminated. The contact would have to shut the vehicle off and restart to resume normal. The failure occurred on numerous occasions. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.

- Batavia, OH, USA

problem #258

Oct 252011

Fusion 6-cyl

  • 52,353 miles
As I was making a left turn after stopping at a stop sign, the steering wheel locked as I was midway through the turn. I could not move the steering wheel at all. I was able to stop the car thus avoiding a crash. At the suggestion of the motorist behind me who stopped to ask what the problem was, I then turned off the engine and restarted the car. The steering then worked. A day later, as I was driving at night, the headlights would not turn to bright. The next day, the problem did not reoccur.

- Oakland, CA, USA

problem #257

Oct 172014


  • 110,000 miles
About 3 weeks ago I was driving on highway 60mph service power steering and service advance trac popped up in my message center I stopped at store went in then came out not even 5 mins later crunk car up then it said service power steering now tried to turn and the wheel was real tight. I've tried everything cutting it off disconnect battery etc nothing worked this is ridiculous just got car a month ago plus have two small boys two months N three years old jus by the grace of god they wasn't wit me cause that's dangerous something got to happen.

- Charlotte, NC, USA

problem #256

Oct 292012


  • 100,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 10 mph, the steering wheel became difficult to turn. The vehicle was taken to the dealer. The technician diagnosed that the power steering was faulty. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was unavailable. The approximate failure mileage was 100,000.

- Abernathy, TX, USA

problem #255

Nov 042014


  • 46,000 miles
Son driving southbound interstate 25 from greeley, co to denver, co. Power steering failed without notice. Warning light on dash reads "service advance trac power steering assist fault". son continued to destination, turned vehicle off. Once restarted, power steering returned, but failed again on return to greeley, co. Same warning light. System will no longer reset. Reviewed possible causes on line and found numerous incidents identical to mine.

- Greeley, CO, USA

problem #254

Oct 252014

Fusion 4-cyl

  • 92,000 miles
When putting vehicle in reverse to back out of driveway, the power steering assist fault alert sounded and the vehicle lost power steering. I shut vehicle off and restarted it and put in reverse and it happened again. Shut if off again and restarted and was able to drive without alert sounding. Happened again next day, so I called Ford dealer and they said to bring in for analysis. Took vehicle to dealer and was told the rack and pinion needed to be replaced. Was told they cleared the codes and it would be okay to drive. Drove home from dealer (35 miles) and next day same thing happened when backing out driveway. Went online and found there are numerous complaints about this problem some happening when vehicle had low mileage. This problem could be dangerous because some people complained about vehicle losing all power steering while driving. Ford needs to take these complaints seriously and this should be a recall. My safety should be a high priority with Ford. I will have to pay $1,300 to replace these parts.

- Leitchfield, KY, USA

problem #253

Nov 282013


  • 22,000 miles
While driving my 2011 Ford Fusion I lost all power steering to the vehicle. I couldn't control the steering and immediately turned the vehicle off to see if this resolved it. This happened two other times, and the issue resolved itself after I turned off the vehicle and turned it back on. This last time was a different story. The power steering went completely out, and it has never come back. I was driving to a restaurant, and got my vehicle parked okay, and I thought that the problem would be resolved after I turned it off and back on. This time it didn't. I had to have my vehicle towed home! (this was the occurrence on October 28, 2014. I have had my battery checked to make sure that it is not losing power, but the power steering is still out! I've seen lots of reports about this, and am hoping for a recall. I cannot afford to get this fixed if it costs as much as some of the other posts say (upwards of $2,000 to fix it) Ford needs to help all of these customers now!

- Atwater, CA, USA

problem #252

Jul 012014

Fusion 4-cyl

  • 40,000 miles
Power steering failed numerous times, the latest of which was today. Usually it happens when just departing the driveway, but it once happened while moving on a street - it's scary. I understand the power steering is electrical. I had to replace the battery a couple months ago and I thought that might have taken care of the problem, but it has recurred within the last couple of weeks. I bought the car used and purchased the extended warranty which is still in effect, but the dealer was unable to replicate the problem so no cure was able to be undertaken. The dealer said if we wanted to, they could replace the steering mechanism for about $2,000 which we declined.

- Mechanicsburg, PA, USA

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