CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Why driving my car I lost my power steering and almost got in bad accident. Took to dealer and cost me $200 just diagnose to find out going cost $2200 to fix. The power steering assembly. Look up on recalls to find out 2011-2012 Ford Fusion has recall for that. But find out that my 2011 Ford Fusion not covered by VIN number look up. This car very unsafe to drive any more with out fixing and if I get fixed is it going happen again because investigating the problem the exhaust on cataleptic converter is 3' inches from electric steering assembly and makes it get to hot fry's the module for steering.
The contact owns a 2011 Ford Fusion. When the contact's daughter started the vehicle, the power steering assist warning indicator illuminated and the power steering ceased to operate. When the contact restarted the vehicle, the warning indicator was not illuminated and the power steering began to operate. The manufacturer and dealer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
One night I was driving in the city to run some errands. The vehicle was in motion approximately 30 to 35 miles per hour in a main street when I suddenly hear a sound coming from my vehicle alerting me that the wrench light detected a malfunction. At the moment I was alert and viewing my dash regarding the illumination it threw until I suddenly felt my steering gear become really stiff and pulling me to the side near the curb really fast. I had lost control of my vehicle to steer that resulted in my vehicle jumping up the curb and colliding with a light pole damaging the passenger side of my front bumper and passenger front and rear door. The majority of the damage happen to my vehicle which left scratches, dents, and paint and body damage to pretty much the right side of my vehicle. The light pole considering the impact from jumping up the curb assisted in not causing any street damage toward the street light. I reported the incident immediately to my insurance company to file a claim. Eventually I was informed by a few of my coworkers that there was a recall issued about the steering gear on the 2011 Ford Fusion. I took it to my Ford dealer in which was a really horrible experience since they automatically closed there door in my face when I informed them about the steering gear issue and recall. There excuse was my VIN did not match the recall issued so there was nothing they can do. Ford then quoted me over $2000 for parts and labor and programming. I was so pissed and left empty handed since down the road I had no choice but to purchase the steering gear and yet to still sell me a defective one that I had an outside shop perform the work twice. After my repairs I spoke to the service manager for a reimbursement in which till this day, they do not want to issue me one.
The contact owns a 2011 Ford Fusion. While the contact's granddaughter was driving 70 mph, the steering wheel became inoperable and veered into the median. All the instrument panel indicators were illuminated. The vehicle was taken to bradford fairway sales (472 E main St, bradford, pa 16701, 814-368-7166) where it was diagnosed that the rack and pinion module needed to be reprogrammed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to NHTSA. The VIN was unknown. The failure mileage was 100,000.
Power steering assist fault was displayed and the power assist was disabled leaving me with manual steering which could lead to a crash. Ford motor customer service said that there was no recall on my vehicle. Fortunately my vehicle was stationary when this occured.
- Brownstown Twp, MI, USA
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While I was driving I got a warning message saying that I power steering failure and service advancetrac. My steering wheel was too tight to even a make a turn.
The contact owns a 2011 Ford Fusion. While driving 25 mph, the steering wheel seized and the service power steering now warning indicator illuminated. The contact stated that extra strength was needed to steer the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. Ron tirapelli Ford (4355 w jefferson St, shorewood, il 60431, (815) 725-3033) and rod baker Ford sales Inc. (16101 S Lincoln hwy, plainfield, il 60586, (815) 436-5681) were notified and informed the contact to bring the vehicle in to be diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 186,000.
The contact owns a 2011 Ford Fusion. While the contact's wife was driving 55 mph, the steering lost power and the service power steering now indicator illuminated. The vehicle was taken to york Ford rentals (781-231-1945, located at 1481 broadway, saugus, MA 01906) where it was diagnosed that the gear assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 118,000.
Sporadically upon startup I would get a power steering assist failure warning with car reverting to manual steering. Rebooting the car would clear the fault. Took it back to the dealer I purchased it from, they pulled codes and said they could not find a problem. This happened every few weeks for the next year. Last week the fault reappeared accompanied by warning that advance trac needed servicing and did not clear with reboots of the vehicle. Car was still drivable with manual steering. Made appointment with jack madden Ford in norwood, mass to have them repair the issue on 26 Nov 2019. I see that this exact set of failures matches recall #15V340000, but when I look up my VIN, mine is not included in that recall. Sounds like the recall needs to be expanded.
When trying to start vehicle, power steering assist failure notification comes on and power steering is disabled. Car must must be turned off and restarted to turn off notification and enable power steering. This has happened on several occasions already. There is a recall on the power steering control module for the 2011 Ford Fusion but not for my specific VIN number. The recall numberis 1518. The date noted in report, November 15, 2019 was the latest incident. It happened twice that day.
Driving today and power steering flashed on dash and steering locked up could not turn the wheel either way I see there are a lot of complaints on this issue and recalls don't know what to do. When looked up recall using VIN nothing came up but I see all these complaints that are exactly what happen to my car. Very dangerous the steering just locked up. Thank god I wasn't going fast because my children where with me when this happen. Had to turn car off and when started it again it was fine but I see that it will happen again and again til the car while no longer be drivable everyone said on here. So why is this not recalled. Very dangerous issue.
Two issues: While driving error message maintenance power steering now came on. Automatic steering went. Twice again after the mechanic reset it. Extremely difficult to turn. Could be extremely dangerous. I took the car to the local dealer, (walker Ford, clearwater, fl) and although there is a recall it doesn't apply to my vehicle. Very expensive to fix, in the $2000 range. The other problem which is the first reason we went to the mechanic. The front end has been making noises, creaking and crunching when making turns or cold. That issue needs control arm replaced which is connected to the subframe very costly. I have seen both these issued addressed in numerous complaints online. Front suspension control arm problem of the 2012 Ford Fusion 2 failure date: 03/02/2019 this below is what happened in detail. The low tire pressure light came on inside the dash as I was driving so I drove about to get air. After I put air in the tire, started the car and immediately got a warning that power steering needed servicing. Then got another warning that advance track needed servicing. All happened at the same time and the power steering was completely gone out. Controlling rack needs replacing. 2000 the service dept said the gear inside the power steering rack has gone bad and the control arms it sits on has worn out the gear therefore needing front lower control arms costing $1500
The steering assist error code came on. The recall says for 2011 Ford Fusion. How do I find out the part # that is faulty. The car has less than 40,000 miles on it. How do they know every part that has been put on that car. It is an issue and they say mine is not on the list"??"
2011 Ford Fusion after starting from cold start the car will not steer. It is stuck in lock position. This has happened at least three times but that powersteering assist failure didnt come until last week. Wheels are straight not not turned extreme left or right and the steering wheel will stick in straight position. Not able to turn steering wheel right or left. This has happened three times that I can recall. I purchased the car with 24K in Aug 2016. The car now has 64K and sat for @8mos last year due to the tokata recall.I see a recall but my VIN does not show up although it has the same symptoms as other 2011 Ford Fusion recall 422,814 model year 2011 to 2013 Fusion, flex and Lincoln mks and mkt, model year 2011 to 2012 Lincoln mkz and 2011 Mercury Milan vehicles for a possible electrical issue that can lead to steering difficulties. The manufacturer says the issue ' an intermittent electrical connection in the steering gear ' can result in loss of electric power steering assist while driving. If the loss of power steering occurs, the system defaults to manual steering mode making it difficult to steer and increasing the risk of a crash. The power steering assist failure light came on. The fourth time it happened at work and vehicle was stationary and wheel would not unlock. I turned the car off and it seemed to reset itself.
Power steering assist fault would randomly occur on start up. Restarting the vehicle resolved this until yesterday it went out while driving. It went out at 55 mph on a paved road. I was able to control the vehicle and get it home. No amounting of restarting solves this anymore. It seems a ton of people are having this happen at a wide range of mileages.
In the morning I turned on my car and the power steering was so hard to move, started getting error messages "power steering assist fault" and "advancetrac". the vehicle was parked where I always park it on the city street. I can't make a normal turn without back up several times to make a good turn. Have to use 2 hands to turn and curves can't make it, have to slow down completely. Took it to the dealer but said it was not fixable due to milage.
The contact owns a 2011 Ford Fusion. While the contact's wife was driving approximately 25 mph, the power steering suddenly failed. The driver attempted to turn the vehicle and drove off the road. The undercarriage of the vehicle struck the ground abruptly and was damaged. The driver's neck was injured, but did not require medical attention. A police report was not filed. The vehicle was driven back to their home where it later failed to restart. Sonora Ford (located at 13254 mono way, sonora, ca 95370, 209-532-5593) informed the contact that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The contact took the vehicle to a certified mechanic who diagnosed that the power steering control module failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and verified that the vehicle was not included in the recall. The manufacturer referred the contact to NHTSA to file a complaint. The approximate failure mileage was 96,700.
The contact owns a 2011 Ford Fusion. While the contact's father was driving 60 mph, the steering seized and the steering wheel could not be turned. There was no warning indicator illuminated. The failure recurred several times intermittently. The vehicle was taken to taylor Ford of waynesville (828-452-5111, located at 524 russ ave, waynesville, nc 28786) where the technician replaced the air bags and the driver's side floor mat. The steering was not repaired. The manufacturer was made aware of the failure and stated that there was no steering recall. The failure mileage was 73,000.
Intermittent power steering assist fault light came on for a couple months randomly upon starting the vehicle. After turning the vehicle off then back on again it cleared the error and the sterring became easy. After a couple months of this when turning the vehicle on the error came again along with advancetrac error and the steering is gone and the errors codes stay. Ford said the steering gear needs replacement and it's costing me $2,000 to fix. Not sure why it's not under recall since it's the same issue as the others and it only has 39,000 miles on it. $2,000 is a ton of money.
A D V E R T I S E M E N T S
- Fairfield, CA, USA