Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

10.0

really awful
Crashes / Fires:
16 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
64,841 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 22 of 28)

« Read the previous 20 complaints

problem #131

Jun 162014

Fusion 4-cyl

  • 71,872 miles

A D V E R T I S E M E N T S

When I first started my car, I notice the chimes going off letting me know it was an error or warning. I noticed in the dash it read power steering assist fault. I noticed the steering wheel was very hard to turn. I immediately turned off the car and restarted and the message went away. The very next morning the exact same thing happened. So four days later it happened only to find out me restarting would not make the message go away. So now I am without power steering and I have read so many complaints of the same and nothing is being done to correct the issue. Nothing will happen unless someone gets hurt or god forbid killed. Its too late then. Ford does not want to be responsible.

- Cary, NC, USA

problem #130

Jun 202014

Fusion

  • 40,500 miles
Bought car, used 2 weeks ago. Driving straight at approximately 30 mph and the power steering assist warning light came on. The car was very difficult to steer. Had to slow way down and turn car with both hands tugging on the steering wheel and bring it into a parking lot. Turned motor off and waited a minute or so as instructed in the manual. Started car again and the power steering worked. The same thing happened the next day while traveling at approximately 50mph. Repeated maneuver and pulled onto shoulder of the road. Will return to dealer as it is under warranty. Had a 2009 Fusion and loved it.

- Webster, NY, USA

problem #129

Jun 122014

Fusion

  • 39,000 miles
While driving home from work on a 35 mph roadway my power steering quit. The power steering was no longer available. I had to utilize two hands and aggressively turn the steering wheel inorder to turn. I had an extremely difficult time turning the steering wheel and making a turn. Left car on side of roadway until a tow truck took it away.

- Hamburg, NY, USA

problem #128

Jun 172014

Fusion

  • 66,000 miles

A D V E R T I S E M E N T S

The car was diagnosed as needing a new rack and pinion. Car makes loud noises when turning, stopping, and hitting small bumps. Possibility of power steering failure which can lead to crash.

- Blytheville, AR, USA

problem #127

May 182014

Fusion

  • 43,555 miles
While driving the car lost its power steering. The power steering assist fault warning appeared on the dashboard. The car was shutoff and restarted and the power steering had become functioning again. Later, while driving the car again it lost power steering and the power steering assist fault came on as well as the service advancetrac warning. The car is dangerous to operate - this should simply not happen while driving. Please have Ford recognize this problem and take responsibility. There have been frequent complaints about these exact events happening to the Fusion model. Have been informed that the repair bill may be over $2K.

- West Roxbury, MA, USA

problem #126

Mar 122014

Fusion

  • 38,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 25 mph, the steering wheel became difficult to turn. The dealer was contacted who advised the contact to merged to the side of the road and turn off and restart it. The failure recurred and was towed to the dealer. The technician diagnosed that the steering column and a torque sensor were defective and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 38,000. The VIN was not available.

- Scituate, MA, USA

problem #125

May 012014

Fusion

  • 54,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Fusion. The contact stated while starting the ignition there was a loss of power steering without warning. After turning the vehicle off and restarting it the vehicle would function normally but the failure recurred four times. The most recent failure occurred when the power steering failed to again upon starting the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 54,000.

- Pittsboro, IN, USA

problem #124

Jun 132014

Fusion 4WD 4-cyl

  • 74,000 miles
Sudden loss of power steering while stopped in traffic..resolved on restart...3rd such incident over the last several months...other incidents of power steering loss have occurred while at freeway speeds and also while waiting at stop lights...resolves on restart...restarts at less than 30 seconds after the failures will not set trouble codes, so that diagnosis is not possible...

- Norco, CA, USA

problem #123

Oct 092013

Fusion

  • 100,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed. The vehicle was taken to the dealer where the technician diagnosed that the electric rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 100,000 and the current mileage was 125,000.

- Riverside, CA, USA

problem #122

Apr 172014

Fusion

  • 60,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 10 mph, the power steering intermittently failed without warning. The failure was recurring and the vehicle would become increasingly difficult to control. The vehicle was taken to a dealer. The technician diagnosed that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000 and the current mileage was 69,000.

- West Point , VA, USA

problem #121

May 052014

Fusion

  • 80,000 miles

A D V E R T I S E M E N T S

Our power steering when out as we were driving our daughter to school. Very unsafe and we had warranty that magically didn't cover our power steering. We were told at the dealer that our tires made the rack fall out of place, but when we visited a few other mechanics, they said that was unheard of and that it was a giant glitch. Please don't do a recall on just the floormats...obviously there is a huge flaw in the steering as well and we don't have $2000 to just shell out to get it fixed.

- Sarasota, FL, USA

problem #120

May 192014

Fusion 4-cyl

  • 62,000 miles
Driving vehicle through a parking garage and the power steering went out. No power steering assist available. A prompt came up on dashboard starting "power steering assist failure."

- Sylmar, CA, USA

problem #119

May 122014

Fusion

  • 80,000 miles
Was driving in an area of stop lights and low speed, service power steering came on as well as service advancetrac. Did not know at the time what it meant, parked car and came back, had no steering. Had the vehicle towed to closest Ford dealership and was estimated at $2000 repair, had it towed to my personal mechanic who has serviced my car since I purchased it. He fixed the part for significantly less and with a warranty. I received my car May 22nd. Last night, June 2nd was driving in low speed area when same warnings came on, decided to drive it 2 hours home so my mechanic can investigate further with the dealership I bought the vehicle from to see what the problem is. I had not even had my car for two full weeks. Very frustrated with the Ford dealership saying that it was my fault for not bringing the car in as soon as the warnings came on the screen, they also accused it of being my fault for "ignoring" a check engine light when my mechanic always checks it and clears it but it continues to appear, it is a "evap" code, meaning I'm not getting the maximum mileage that the car was designed for but it does not affect the performance of the car. I have repeatedly confirmed this as to avoid any car troubles since I am living 2 hours from home at school. Very unprofessional customer service and have decided that I will not be buying Ford vehicles in the future. Very disappointed because I enjoyed driving this car.

- Bremen, ME, USA

problem #118

Mar 272014

Fusion 6-cyl

  • 30,000 miles
My power steering went out around March 27, 2014. I got it fixed on April 31, 2014 and May 1, 2014. Then about thirty days later it went out again so now I have to pay once again to get it fixed. There are multiple complaints online about the Ford Fusion years 2006 to 2013 with the same problem. This is a very unsafe car to drive in this condition.

- Fayetteville, NC, USA

problem #117

May 312014

Fusion 4-cyl

  • 65,000 miles
Power steering assist faults out. Have to turn the car off and turn back on. Very dangerous. Has happened 3 times now.

- Clarksville, TN, USA

problem #116

Jul 202011

Fusion

  • 37,000 miles
Within months of having my brand new Fusion, I experienced power steering failure where the wheel locked up and the car had to be turned off to reset the steering. This occurred in parking lots, at speeds of 30mph and even on the interstate going 65mph. I recently had a scary incident of losing steering control on the interstate, so I took it in to the Ford dealership and was told it was $1700 to fix, even though it was because it was originally missing a part? not sure how that's my fault, especially seeing how many other complaints there are with the same problem. I paid for the replacement and have had no problems since, but I saw today Ford recalled some cars for this same problem but not the 2011 Ford Fusion! this is obviously a problem they need to address. I asked the man who fixed my car if he'd seen this before and he said at least 6 before me... so hopefully Ford realizes this problem before people have to be injured.

- Boise , ID, USA

problem #115

May 272014

Fusion 4-cyl

  • 31,140 miles
While driving at about 57 mph with cruise control on, the dash showed the following text (approx.) "power steering assist failure" / "service advancetrac" and the steering wheel was very difficult to turn. I pulled off the road approximately 1000ft ahead and shut off the car. Upon restarting the car, the steering seemed to be working fine but my trust in the vehicle's safety just dropped huge.

- Jordan, MN, USA

problem #114

May 052014

Fusion 4-cyl

  • 54,000 miles
I started the car up and a warning read power steering assist fault. Restarted the car and no progressive. A little over two weeks later, I started the car and it then read service advancetrac in addition to previous warning.

- Saint Cloud , FL, USA

problem #113

May 202014

Fusion

  • 28,000 miles
Pulled out of a parking lot onto a main street when vehicle lost all power. It was dark and the car is black and I feared someone would hit me since the hazard flashers were now inoperative. Vehicle had to be pushed onto a side road. A similar incident occurred in July 2013 but the vehicle was in the garage at the time so it wasn't a safety issue. At that time the dealer installed a new battery since the original had so much corrosion that it ate away at the positive battery post. I no longer feel safe driving this car and will be contacting the dealer tomorrow.

- Warren, MI, USA

problem #112

May 062014

Fusion

  • 81,000 miles
Power steering failure. Driving at 35mph when service power steering now warning came on. Turned the car off, when turned back on, car had no power steering. Took car to dealer and was told that it needed a new power steering rack and repairs to cost 1500+ dollars.

- Sarasota, FL, USA

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