CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

10.0

really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
65,162 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 22 of 29)

« Read the previous 20 complaints

problem #144

Jul 072014

Fusion

  • 27,450 miles

A D V E R T I S E M E N T S

Power steering suddenly went out while traveling at 34-35 mph. Car dash provided a power steering failure notice and a service advanced track notice. Called dealership and am waiting on call back from my service adviser. Was in a straight away, thankfully not turning.

- Wilmington, NC, USA

problem #143

Jul 062014

Fusion

  • miles
I, was coming home from vacation in Ohio with daughter and my two grandchildren, I am truly thankful that I made it home when coming into the driveway the steering system when out and and had to turn very hard to get in the driving way, this happen one before last year and when I took it in they could not find anything wrong. I, read the manual and let the car cool off and this is the next day and it is still saying the same thing. I, hope a recall be made on this problem soon.

- Birmingham, AL, USA

problem #142

Dec 042013

Fusion 6-cyl

  • 78,761 miles
Was pulling into drive way. As soon as straightened out the wheels, steering locked up. I could not turn the wheels none at all. They were locked in the last position they were in before the power steering locked up. It has happened again also. Locked up and cannot budge the steering. Looked on line and have seen where this is happening to a lot of Ford Fusion. Needs to be looked into. Someone is going to get killed if not already!

- Loretto, TN, USA

problem #141

Jul 012014

Fusion

  • miles

A D V E R T I S E M E N T S

As I was driving my 2011 Ford Fusion to work this morning, the steering wheel started shaking for the last 15 minutes of the drive. I parked and went into work. When I started the car up after work, I had no power steering. I purchased some power steering fluid, but could not find where to put it in. Took the car to the Ford dealership in sarasota and they said it was a rack and pinion failure and that part is under warranty but the ruined tires are my responsibility. The tires were fine yesterday and the car only has 74,000 miles.

- Venice, FL, USA

problem #140

Jun 112014

Fusion 6-cyl

  • miles
About a month ago the power steering went out completely and hasn't come back. It is difficult to drive and steer. Afraid to drive it for fear of crashing if anything else goes wrong while on the highway. I received the "customer satisfaction program" recall for the throttle body - which did not fix the steering problem. In addition to this site, if you google this issue you can find numerous complaints for the same problem. I contacted Ford and was told they do not have any issues with this car, complaints or recalls for steering problems. They are not accepting responsibility. Based on the staggering amount of complaints it is obviously a manufacturer's defect and I don't feel I should pay for the repairs.

- Marshall, VA, USA

problem #139

Jan 152014

Fusion 6-cyl

  • 34,000 miles
5 incidents in total dating back to January 2014. Description of first 4 incidents (all similar): *driving 25 - 35 mph down residential street *without warning the "power steering assist fault" dash light comes on - power steering shuts off *pulled over. Turned off car. Turned car on. Power steering restored. On one of the instances it shut off again 30 minutes later but turning car on/off worked again. *this has happened at least 5 times. Description of last incident (yesterday 6/26/14): *parked. Turned car on. "power steering assist fault" dash light comes on - power steering shuts off *tried the same as the last 5 times. Turned car on/off. Still no power steering. Still dash warning lit. Did this approximately 20 times. No change. *waited overnight. Tried again. Warning light on. No power steering. Turned on and off 5 times. No change. *currently car is parked as too dangerous to drive. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Redmond, WA, USA

problem #138

Feb 042013

Fusion 4-cyl

  • Automatic transmission
  • 30,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Fusion. The contact stated that the power steering failed and the steering wheel became extremely difficult to turn. The power steering warning lamp illuminated. The vehicle was taken to an authorized dealer who diagnosed that the electronic power steering pump needed to be replaced. The vehicle was to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 09/02/14 the consumer stated the vehicle was repaired. The steering rack was replaced. Updated 09/11/2014

- Jacksonville, FL, USA

problem #137

Jun 252014

Fusion 6-cyl

  • 72,400 miles
I was entering a highway during rush hour and going about 10 mph and the power steering assist fault light came on. Since I was stuck in traffic I was forced to enter the highway for about 1/2 mile with no control over my steering. I exited the highway, turned off the car for about 10 min and restarted. The light went off and power steering returned. From reading other posts, this sound like I'm not the only one this has happened to. No power steering on a busy Texas highway during rush hour is pretty scary.

- Midlothian, TX, USA

problem #136

Jun 242014

Fusion 6-cyl

  • 16,825 miles
Driving along. Complete loss of power steering. The dashboard tells me "service advance track." I turned the car on and off and the normal steering resumes. This has been going on for a few weeks. Now, power steering is completely shot.

- New Rochelle, NY, USA

problem #135

Jun 152014

Fusion 4-cyl

  • 24,000 miles
I bought a used 2011 Ford Fusion sel and 58 days later the power steering went out as I was backing out of the driveway. It currently has 24,000 miles on it and is in excellent condition. I was lucky that I was close to home and my wife wasn't driving it because I had to muscle it back onto the driveway, as the steering was very stiff. I took it to the dealer and they want to replace a part ( I'll find out tomorrow what part it is) but they did say it could cost about $1600. This seems to be a common problem with the Fusion and a potentially dangerous one. If the power steering goes out at high speeds driven by a small person it is a disaster in the making. Please help resolve this problem!

- Hobart, IN, USA

problem #134

May 292014

Fusion

  • 58,600 miles

A D V E R T I S E M E N T S

While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting June 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 Ford needs to have its power steering replaced at not even 60000 miles.

- Saginaw, MI, USA

problem #133

Jun 242014

Fusion

  • 96,000 miles
Steering feels very loose. When I hit the brakes my car steering feels very loose.

- Townsend, DE, USA

problem #132

Jun 222014

Fusion

  • 62,000 miles
I was driving on the freeway with my 5 yr old son in the car and suddenly out of nowhere my power steering just stopped working and said service power steering now, I've never in my life had a power steering issue this soon on any car and I know for has recalls on other models for power steering so I'm wondering if it's related.

- Willoughby, OH, USA

problem #131

Jun 162014

Fusion 4-cyl

  • 71,872 miles
When I first started my car, I notice the chimes going off letting me know it was an error or warning. I noticed in the dash it read power steering assist fault. I noticed the steering wheel was very hard to turn. I immediately turned off the car and restarted and the message went away. The very next morning the exact same thing happened. So four days later it happened only to find out me restarting would not make the message go away. So now I am without power steering and I have read so many complaints of the same and nothing is being done to correct the issue. Nothing will happen unless someone gets hurt or god forbid killed. Its too late then. Ford does not want to be responsible.

- Cary, NC, USA

problem #130

Jun 202014

Fusion

  • 40,500 miles
Bought car, used 2 weeks ago. Driving straight at approximately 30 mph and the power steering assist warning light came on. The car was very difficult to steer. Had to slow way down and turn car with both hands tugging on the steering wheel and bring it into a parking lot. Turned motor off and waited a minute or so as instructed in the manual. Started car again and the power steering worked. The same thing happened the next day while traveling at approximately 50mph. Repeated maneuver and pulled onto shoulder of the road. Will return to dealer as it is under warranty. Had a 2009 Fusion and loved it.

- Webster, NY, USA

problem #129

Jun 122014

Fusion

  • 39,000 miles
While driving home from work on a 35 mph roadway my power steering quit. The power steering was no longer available. I had to utilize two hands and aggressively turn the steering wheel inorder to turn. I had an extremely difficult time turning the steering wheel and making a turn. Left car on side of roadway until a tow truck took it away.

- Hamburg, NY, USA

problem #128

Jun 172014

Fusion

  • 66,000 miles
The car was diagnosed as needing a new rack and pinion. Car makes loud noises when turning, stopping, and hitting small bumps. Possibility of power steering failure which can lead to crash.

- Blytheville, AR, USA

problem #127

May 182014

Fusion

  • 43,555 miles
While driving the car lost its power steering. The power steering assist fault warning appeared on the dashboard. The car was shutoff and restarted and the power steering had become functioning again. Later, while driving the car again it lost power steering and the power steering assist fault came on as well as the service advancetrac warning. The car is dangerous to operate - this should simply not happen while driving. Please have Ford recognize this problem and take responsibility. There have been frequent complaints about these exact events happening to the Fusion model. Have been informed that the repair bill may be over $2K.

- West Roxbury, MA, USA

problem #126

Mar 122014

Fusion

  • 38,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 25 mph, the steering wheel became difficult to turn. The dealer was contacted who advised the contact to merged to the side of the road and turn off and restart it. The failure recurred and was towed to the dealer. The technician diagnosed that the steering column and a torque sensor were defective and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 38,000. The VIN was not available.

- Scituate, MA, USA

problem #125

May 012014

Fusion

  • 54,000 miles
The contact owns a 2011 Ford Fusion. The contact stated while starting the ignition there was a loss of power steering without warning. After turning the vehicle off and restarting it the vehicle would function normally but the failure recurred four times. The most recent failure occurred when the power steering failed to again upon starting the vehicle. The vehicle had not been diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 54,000.

- Pittsboro, IN, USA

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