CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
42 / 0
Injuries / Deaths:
21 / 1
Average Mileage:
80,373 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. While driving 65 mph and changing lanes, the steering wheel became difficult to turn. In addition, the check engine, low tire pressure, and stability control system warning indicators were illuminated. The contact called cavalier Ford (1515B S. military hwy, chesapeake, va 23320, 866-385-6930) and was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 115,702.
The contact owns a 2011 Ford Fusion. While driving 45 mph, an audible chime was heard and the power steering assist warning indicator illuminated. The vehicle became difficult to maneuver and was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering gear needed to be replaced. The vehicle was not repaired. A dealer was not contacted. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 82,660.
Went to work while parking the car in the street the electric power steering fail. I call one dealer told me no appointment for at least 3 weeks I will contact another dealer. I had it checked by an independent mechanic he said that the power electric rack-and-pinion fail. Can't drive the car I was lucky it happened when I was parking and not when I was driving
The contact owns a 2011 Ford Fusion. While driving 25 mph, the power steering seized and the steering wheel could not be turned. Also, "power steering assist" appeared on the instrument panel. The vehicle was taken to lebanon Ford (425 miracle mile, lebanon, nh 03766, (603) 448-3363), but no assistance was provided. The vehicle remained at the dealer and had not been diagnosed or repaired. The manufacturer was not notified. The failure mileage was 157,000.
The contact owns a 2011 Ford Fusion. While driving approximately 15-20 mph, the power steering assist warning indicator illuminated and the vehicle became difficult to maneuver. The vehicle was towed to an independent mechanic who diagnosed that the electronic steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Stoneham Ford (located at 185 main St, stoneham, MA 02180, (877) 204-2822) and the manufacturer were notified of the failure. The approximate failure mileage was 112,000.
- North Reading, MA, USA
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Power steering and traction control were lost. I was just told by the dealership service department that it was because I had the spare tire on my vehicle.
On Dec 22, daughter was backing out of parking spot and was un-able to turn the steering wheel. ( powder steering fault appeared on the dash ) pulled back into the parking spot turned off car and called me for help. When we started the cart the fault went away and was able to drive the car home without issue. Had the car towed to imperial Ford, they had the car for a week and was unable to duplicate the error fault. No repair done.
My airbag light has been on for a month now and every time I call Ford they tell me that my car isn't up for a recall. This is very dangerous and it has affected my horn, or anything else controlling my steering wheel. My power steering has been replaced twice. I need for someone to check into this matter for me please
As driving the power steering assist failed causing the vehicle to go to manual steering and losing control in a turn. This is my daughter's car who's going to college and has to drive down the mountain in order to get to and from college is a major safety issue because if she was going around a turn down the mountain the vehicle would have went off the side of the mountain. Why does Ford make these vehicles with this type of issue. This is a life-or-death issue.
The contact owns a 2011 Ford Fusion. While driving approximately 45 mph, the service power steering warning indicator illuminated and the power steering ability failed. The contact pulled into a parking lot and turned off the vehicle. When the vehicle was restarted, the power steering seized. The vehicle was taken to an independent mechanic who stated that the steering rack failed and needed replacement. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 132,000.
Was driving on the freeway and my car started jolting and all of a sudden I lost my power steering. I had to pull off on the side of the road and then two lights came on. One said fix power steering now, and something about advancetrac. We tried disconnecting the battery over night and that did nothing. We'll be taking it in to the dealrship this morning
The contact owns a 2011 Ford Fusion. While driving various speeds, the steering wheel seized. The contact mentioned that when the vehicle was first started, the steering wheel seized. Once the vehicle was restarted, the steering wheel was operable. The contact also mentioned that the steering wheel felt looser than normal. The vehicle was taken to adamson Ford (1922 2nd ave S, birmingham, al 35233, (844) 352-6600) where it was diagnosed that the power steering and control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 184,000.
Takata recall so I have read there are recalls on the power steering but not on my car and my power steering had failed on me only have the car for a year now, I was driving on a not so icy road and my advancetrac came on so I have gotten to my destination and when I got back in my car my steering power had went out and now they are saying my rack pinion needs to be fixed
Power steering assist fault on 2011 Ford Fusion SE. Tri star Ford has ran tests and states no present problems on 12/13/2017. I have time stamped photos and recordings of at least seven different times that it has happened. I was advised to record this, but would have many more if I had done so from the beginning. This has happened stationary, in motion in parking lots, pulling out on city streets and on the highway. I feel that it has put my life and the lives of others in danger. I would like Ford to step forward and take responsibility for this issue before it is to late.
My 2011 Ford Fusion I lost control of my car and this happen out the blue no warning as I was driving my car at about 40 mph I lost the ability to control my car I was unable to turn off the highway so U coast to the side of the road to avoid any collision this issue has left me with no way of getting to and from work and I lost a day of work I have been trying to figure out how to get the problem fixed I am aware of the recall that my car has on it and I am not able to get the problem solved I am being told that the recall has expired but I don't know how it can expire when the issue was not fixed there are 29 recalls on my car to be told that they can't honor the recall I bought my car from a used car lot and I was not informed on the recalls but 29 recalls on one vehicle and for me to be told by one of Ford representative that the recall has expired and the issue was never resolved this is a problem I have to get to work and get my mom to dyalisis to the doctor this is a issue that I have to deal with because of faulty manufacturer issues for a problem that has been made aware to the company, refusing to take care of the issues with my car I don't understand how the recall has expired but the problem was never fix this issue has to be reported to the manufacturer or the car need to be recall and the only way it could not be honored is if the manufacturer is no longer manufacturing the parts and they still are making the parts to get the issue resolved this is by far the most inconsiderate thing told.Ford needs to fix the issue with this car it's never been resolved I understand if the issue was taken care of and I am trying to get the problem fixed again that isn't the case the initial problem was never dealt with and I have to suffer because of bad manufacturing if the issue is the fault of the company then they need to get the problem taken cared of.
The power steering on my car stopped working as I was driving. Luckily, I was local and was able to get the car to a mechanic. The mechanic said the car needs a new power steering rack and pinion even though te car has less than 75K miles on it.
While turning left in an intersection, I lost the ability to steer. I hit the brakes and stopped in the middle of the intersection. Fortunately, nobody hit me. The words "power steering assist fault" appeared on the console. Turning the car off and back on restored power steering. Two days later, when starting the car, the same error appeared. Again, turning the car off and on restored power steering. Apparently I'm not covered under recall 15S18. I may be covered under extended coverage (15N01) but the dealer said that I will only be covered if some code appears, and didn't have an appointment to check for three weeks. I contacted Ford customer service through facebook, but the employee was unhelpful, and just directed me to deal with the dealer, even though the dealer can't see me.
After my husband passed away, his Fusion was given to our grandson. The steering has now seized up and he is unable to drive the car. Ford dealership said there is no current recall and referred to warranty. Vehicle has not been fixed and is a danger for anyone in my family to try and drive. Dangerous, dangerous situation. I will be contacting Ford.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA