Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
65,281 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 28 of 28)

« Read the previous 20 complaints

problem #19

Aug 072012

Fusion 4-cyl

  • 17,000 miles


The contact owns a 2011 Ford Fusion. The contact stated that while driving approximately 5 mph, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer who diagnosed that the steering box needed to be replaced. The part was on backorder and was not available for repair. The vehicle was not repaired. The approximate failure mileage was 17,000...updated 09/12/12 updated 09/12/2012

- Granbury, TX, USA

problem #18

Aug 062012


  • 37,000 miles
As early as January this year I turned a corner and the power steering failed. I parked the car as I had arrived at my destination and when I restarted it the steering was working fine. This has happened at least three times since then while I was on the highway. I would turn off the ignition for a few seconds and turn it back on without stopping and the power steering would return. Monday I parked the car at my office and when I restarted it I got two alerts one was for a steering fault and the other was for advance track needs service. I got the car to a dealer today and the problem can't be repaired. The steering column must be removed from the car as the dealer is not allowed to repair the electronics. I thought this was a minor problem with a sensor receiving the wrong signal but Ford has turned it into a major repair job. If this problem is something that could happen to any Fusion it could be very dangerous as the car is very hard to steer. The computer should not be allowed to switch off the power steering while there is not a problem with the actual power steering mechanism.

- West River, MD, USA

problem #17

Jul 022012


  • 11,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving 35 mph, the vehicle powers steering failed. The contact was able to manage the vehicle by exiting the roadway. The power steering warning light illuminated prior to the failure. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 11, 000 and the current mileage was 11,400.

- Hammond, IN, USA

problem #16

Jul 082012


  • 6,800 miles


When taking a right hand turn off main road steering froze, warning beep sounded and power steering message showed on dashboard. This is the first incident with this car, but my wife had this same problem with her 2011 Fusion about two weeks prior. It took two trips to the dealer to "fix" the problem.

- Milton, MA, USA

problem #15

Jun 082012


  • 4,000 miles
Turning left off main road when power steering went and message showed "advance track problem and power steering problem ". turned car off, restarted and car seemed ok. No problem for about a week, then messages showed again. Took car to dealership \. they kept it over a weekend and then said it was all fixed., having replaced some small parts. Service manager stated that it was "probably one in a million cars that had this problem". following Friday, had same problem again. Car is currently in dealership. Service manager stated that they were now going to replace the whole system.

- Milton, MA, USA

problem #14

Jun 012012


  • 16,581 miles
While driving my vehicle at the red light started to make a left turn when the light change as I was turning my steering failed which caused the car to be hard to turn, I pulled over and turn the car off and it reset itself. Also while backing out of my garage the same happen had to turn off the car to reset itself. It is now at the shop and they said it has not happen while they have been driving.

- East Point, GA, USA

problem #13

Jun 112012

Fusion 4-cyl

  • 42,200 miles


On 6/7/12 was driving car and check engine light and wrench light came on while driving on the road, 30 seconds later, engine shut off completely, could not accelerate and had to get the vehicle towed to the dealership. I was told that the purge valve and fuel filler pipe had to be replaced. On 6/11/12, picked up my vehicle from the dealership and was charged over $500 dollars for the service. 20 minutes later while driving on I45 North at 65 mph. Same thing happened, car completely turned off, had to "coast" to the shoulder and avoid any vehicles. My vehicle, again, was towed to the dealership. This is very dangerous and must be taken care of immediately. The fact that I was charged over $500 to take care of the issue and for it to happen again is absurd.

- The Woodlands, TX, USA

problem #12

May 302012


  • 13,800 miles
Was driving on I5 South toward the off-ramp when a the following warning came on service advancetrac power steering assist fault. Then the power steering failed though the car was otherwise running. This almost caused an accident and the off-ramp was a hard curve. I turned off the ignition and restarted the vehicle and it was back to normal.

- Irvine, CA, USA

problem #11

Oct 262011

Fusion 4-cyl

  • 15,000 miles
I have 2011 Ford Fusion, it has happen several times since I got the car, but everytime I turn it off it would reset itself, but yesterday I was going to my nieces house and I was in a turn and power steering went out and it was hard to turn the steering wheel. I have been reading how there been a lot people been having the same problem I have been having. I don't know why there has not been a recall to get this fix.

- Jewett, TX, USA

problem #10

May 242012

Fusion 4-cyl

  • 37,500 miles
Yesterday, as I was driving up an on ramp, my advance trac light and alarm came on and the power steering failed. Steering was very difficult as the steering wheel was basically frozen. I was able to pull off to the side of the road.I turned the car off and back on and everything seemed to go back to normal and the power steering worked. Today I took it to a dealer to get it repaired. At first they told me my car must have stalled while I was driving and they replaced the throttle body. I insisted the car did not stall or turn off or decelerate and that only the power steering was not working. I left the dealership. Later in the day they contacted me after discussing the problem with some peers, they realized what the problem was and asked me to return. I took it back and they told me I would need the power steering rack replaced. I'm really surprised that there has not been a recall--in doing a google search, I see that it is not a new problem with Fusion and it has happened to quite a few people. I spoke to 2 colleagues today with the same car who also had their power steering malfunction.

- Windermere, FL, USA

problem #9

May 202012

Fusion 6-cyl

  • 10,033 miles


Started to drive and suddenly error light message of power steering assist needs serviced, and there was no power steering. Luckily I was going at a low rate of speed and was not on a major road at the time. Drove car with no power steering for approx 1.5 miles, pulled over turned car off and then back on and error was gone and the power steering seemed fine again. Took car to the dealership today and they cannot get the issue to happen again? they state Ford has not issued any technical bulletins or recalls about this, however in researching on-line it seems this has been a common issue for other Ford Fusion owners.

- Huber Heights, OH, USA

problem #8

Apr 292012


  • 28,649 miles
The contact owns a 2011 Ford Fusion. The contact was in a parking lot driving at very low speeds when the power steering assist failed. The contact shut off and restarted the vehicle, and the power steering has reset independently. The contact took the vehicle to the dealer and was told there was nothing wrong with the vehicle. The vehicle was not repaired. The failure and the current mileage was 28,649.

- Rocky Mount, NC, USA

problem #7

Aug 172011

Fusion 4-cyl

  • 7,000 miles
While driving the vehicle the steering will turn off. Driver will get a beeping message followed by this error message on display power steering assist fault. Service advancetrac the car will operate normally just without any power steering at all. If you turn the vehicle off and back on, the error will disappear with no errors be logged in the computer memory. The car will operate as normal (until the next occurrence). This has happened 5 times in a year with our 2011 Ford Fusion. Two of the times my wife was on the highway doing 60mph when the steering just cuts off. Dealer has done nothing to resolve the issue. Without an error code they will not replace any parts or attempt to fix it.

- Oviedo, FL, USA

problem #6

Jun 122011

Fusion 4-cyl

  • Automatic transmission
  • 200 miles
The contact owns a 2011 Ford Fusion. The contact stated while driving at any speed, the vehicle steered to the left abnormally. In addition, the contact stated that the front driver and passenger seat head rests were made too close to the head, forcing the contact to sit in an uncomfortable position. The vehicle was taken to the dealer and the manufacturer was contacted. The vehicle was not repaired. The failure mileage was 200 and the current mileage was 3200. Updated 12/16/11 the consumer also stated the vehicle pulled to the left while braking. Updated 01/19/12

- Fishers, IN, USA

problem #5

Aug 062011

Fusion 4-cyl

  • 13,412 miles
Driving car on 100 degrees in Texas the power steering light came on. Parked the car at home and could not steer the car. Towed car to the dealer. They clear code returned the car and again 5 days later same problem towed to dealer. They kept the car for 3 days returned the car and now its handle like a truck. Different steering. Now going for third time tomorrow to see what happen. Very disappointed with the vehicle.

- Texas, TX, USA

problem #4

Jul 302011


  • 3,300 miles
2011 Ford Fusion 3300 miles. Power steering and stabilitrac failed. Taken to Ford garage where three components were replaced. Steering now requires excessive wheel pressure to respond and then tends to over steer.

- Crossville, TN, USA

problem #3

Jul 282011

Fusion 4-cyl

  • 5,900 miles
Drove my brand new 2011 Ford Fusion with 5,000 miles on it on vacation. The trip was approx 400 miles. During the trip I drove the car, and one afternoon the service power steering light came on, and the advance track warning came on as well. By the time I made it back to the place I was staying the vehicle had no steering and had to be towed to the nearest Ford dealer. It was returned to me the next day and the service manager said it was "all set", although when I drove away the steering still felt "off" to me. I was almost home from my trip and the lights lit up again, the car became increasingly difficult to steer, so even though it was Saturday I drove it directly to a Ford dealer near my home and left it there, by the time I parked it the steering was gone again. Car is at Ford dealer and I am waiting for a status.

- Voorheesville, NY, USA

problem #2

Jul 092011


  • 1,100 miles
2011 Fusion, just over 1000 miles, drove 1 hr in 100 deg temp. Power steering warning came on. Parked returned to vehicle while later, fix power steering now was the new warning, steering wheel did not budge, had to have it towed.

- Meadowlakes, TX, USA

problem #1

Apr 092011


  • 1,200 miles
The contact owns a 2011 Ford Fusion. The contact was exiting a parking space when the steering failed and became abnormally tight. The power steering came warning light did not illuminate until after the failure. The contact took the vehicle to the dealer where he was awaiting diagnosis of the failure and possible repairs. The VIN was unavailable. The failure and current mileage was 1,200.

- Columbus, GA, USA

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