Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.


really awful
Crashes / Fires:
17 / 0
Injuries / Deaths:
10 / 1
Average Mileage:
65,218 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion steering problems

steering problem

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2011 Ford Fusion Owner Comments (Page 9 of 28)

« Read the previous 20 complaints

problem #397

May 152015


  • 56,000 miles


Went to town and parked the car went in to the store and when I started to leave I noticed that the power steering didn't work. I drove the car home with no power steering. It's a good thing this didn't happen while going the speed limit. The dealer said that this is a common problem my question is why has it not been recalled if it's a common problem.

- Lovell, WY, USA

problem #396

Jul 172014


  • 38,000 miles
While driving under normal conditions the power steering suddenly stopped working. Warning message on dash says "power steering assist failure". barely avoided a crash due to unable to steer vehicle normally. I took to the dealer and they charged me $250 to tell me they could not identify the problem. This is an intermittent problem which has reoccurred more than 10 times since at speeds between 5 and 65 mph. It happened again at my kids school parking lot and I thought I was going to hit a pedestrian child. It has now stopped working completely at 51,000 miles. Dealer couldn't identify the problem before, fortunately no one was hurt, yet. I fear they are going to repair with the same defect present making this safety hazard continue for the life of the vehicle. Hopefully there are no fatalities in the future because no action or recall was forced.

- Rubicon, WI, USA

problem #395

May 152015


  • 74,200 miles
Driving down the highway came up to a slight bend and when I went to turn the wheel I noticed that it was hard to turn. Thinking it was tire going flat I went to get off the highway when I went to get off on the exit the steering was almost impossible to turn had to slam on the breaks to avoid driving off the exit ramp. With all the other complaints on here it would have been nice to know that this could happen

- Sebirng , FL, USA

problem #394

May 112015


  • 53,000 miles


As I was making a turn my power sterring fault light came on. This happen to me three times. I cannot afford to pay for the repair or part please help. I took to Ford and cost is 1800 to fix the problem. My car needs a steering rack.

- Timmonsvillie, SC, USA

problem #393

May 162015


  • 70,064 miles
Started my car on Saturday morning at 9am, put it into reverse to back out of my spot, when the "power steering assist fault" and "service advance-trac" errors showed on the display. I promptly shut the vehicle down and waited one minute and restarted it, the errors were still present. I am contacting the local dealership. Thankfully this did not happen while driving on the interstate.

- Dwight, IL, USA

problem #392

May 042015


  • 127,089 miles
My daughter was driving and as she went to turn left, the power steering became very hard. She pulled over because she was unable to continue driving.

- Roanoke Rapids, NC, USA

problem #391

Mar 152015


  • 42,000 miles


Driving on interstate and steering completely failed, more or less felt like it locked-up. If I was on the next road I was going to, I would have probably crashed. Stopped vehicle and turned it off. Once restarted seemed to clear up but is still harder to steer. Originally I thought it may have been an isolated incident but the problem has re-occurred several times since even with others driving the vehicle.

- Mc Coy, VA, USA

problem #390

Jul 252013


  • 38,000 miles
While driving the car the power steering stopped working, turned the car off and restarted and then it worked again. This has happened about 15-20 times since the first incident. Since the error message went away when the car was restarted, a diagnostic would not find the problem. 4 days ago we were backing out of the driveway and it happened again with the error message - power steering assist default- this time restarting the car did not make the message go away. And the power steering was completed gone. We had to have the car towed to the dealership. They said the the entire power steering module has to be replaced for a total cost of $2000. If this would have happened while driving at a high speed, this could of resulted in a very serious accident with injury and damages to the car. The repair of this defect with this car should of been handled by Ford but they are not paying for the repair.

- Virginia Beach, VA, USA

problem #389

May 012015


  • 52,000 miles
Power steering suddenly stops working. Has happened several times, and is very scary. Definitely an accident waiting to happen here. I have noticed lately every time I start up the car the power steering does not work for the first 20 seconds or so then kicks in. Have called the Ford dealer to see what they think, and asked about the recalls, but I guess my model was not included, however I see is being investigated, so wanted to get my complaint in before doing so. Hopefully it will help the next guy. Shop says it will most likely need a new rack at like $1600+. I was about to just repair it when I found all these sites with hundreds of others complaining about the same thing which just pisses me off more..wince this was a car that the kids are learning to drive on, and were going to be driving, now have to figure out if we even trust it.

- Henderson, NV, USA

problem #388

Jan 072015


  • 58,000 miles
In May 2014 Ford recalled 900,000+ vehicles due to an issue with the power steering torque sensor. It affected escape, mariner, and Explorer models (including model year 2011 on all vehicles). I have a 2011 Ford Fusion and my vehicle has had the same issue several times. Around five times when I've put my car in reverse the power steering has gone out. The first three times it happened there were no lights or anything that prompted me there was an issue. I put the car in park, shut it off and restarted it and then the power steering was back working. The next time it happened, the warning message board on the dash showed a message that said "power steering default". I took the car to the dealer and they said it would cost $1,800 to fix as the torque sensor code appeared in their diagnostic test. The entire steering column needed to be replaced. I've contacted Ford and told them I'm having the same issue as the recalled vehicles; however, they said that because the issue isn't prevalent in my model and year vehicle that they'll just look into a "goodwill" discount on the repair. I've asked them to replace the steering column at no charge which they won't do which confuses me as I'm certain the technology they use in all their vehicles is similar, if not the same, and thus if they fixed the issue in other cars they should fix it for me as well at no cost. I'm now waiting to hear back from Ford or my dealer as to what discount they'll offer off the total repair cost - this however doesn't seem right to me so I'm contacting NHTSA in hopes they can provide some assistance.

- Maple Grove, MN, USA

problem #387

May 062015


  • 81,100 miles


The power-assisted steering suddenly failed causing the steering wheel to snatch out of my hands as I was pulling out of a parking lot. It then became harder to steer the vehicle. So I took it back to the Ford dealership that I had just bought it from.

- Lyons, GA, USA

problem #386

Apr 282015


  • 62,000 miles
Received a steering warning message and the power steering went out. Turned engine of and the back on and it was fine.

- Round Rock, TX, USA

problem #385

May 022015


  • 23,450 miles
While driving 25 mph on a two lane local street the power steering of my 2011 Ford Fusion failed on a curve. The car pulled abruptly to the right, went off the road and hit a curb causing a flat and a dented rim. The warning messages "service power steering now" and "service advance trac" alternately came on. After changing the flat the car still had no power steering. I proceeded with great difficulty to drive to a repair shop. After repeated efforts to reset the electric power steering mechanism, the mechanic got it working again. However, being familiar with the problem, he said it could stop functioning at any time again and was unsafe to drive. He told me there were at least a thousand complaints about the power steering failing in the 2011 Fusion. Should I pay over $2000 to replace the electric power steering system with another of the same faulty design" my car only has about 24000 miles on it. How many will I need" furthermore, I have been driving over 50 years and never have myself or any member of my family had a problem with power steering cutting in and out. I can't recall in my lifetime anyone ever saying his or her power steering had to be repaired. As a mathematician, I would Venture to say the number of failures in such a short time period is statistically significant when compared to the norm.

- Lincoln Park, NJ, USA

problem #384

May 052015

Fusion 4-cyl

  • 73,000 miles
For the third time, power steering failure warning and a notice to service advancetrac, this time while traveling at 55 to 60 mph in heavy traffic. Was able to put car in neutral and restart engine and put back into drive. Issue went away and drove car home safely.

- Cordova, TN, USA

problem #383

Apr 302015


  • 72,000 miles
Opened garage door and started car to leave for work. Put car in drive and started to exit garage when "power steering failure" message appeared on dash. Could not move steering wheel. Stopped car and killed the engine. Restarted car and error message went away and power steering was normal.

- Cordova, TN, USA

problem #382

May 032015


  • 99,200 miles
I started my car. A warning light started beeping and my steering wheel would not turn. The message said "power steering assist fault". I turned the car off and on three times. The message remained the same. 2 hours later, I started it and the message was gone. While the message was on, I had no control of my car. Luckily, I was in my driveway.

- Seagoville, TX, USA

problem #381

May 042015

Fusion 4-cyl

  • 72,000 miles
Had just navigated a sharp left turn from an exit ramp from an arterial road, and was driving below 40 miles per hour on major parkway/street when traffic light up ahead turned red. Applied brakes to stop with traffic ahead when "service advancetrac and power steering failure" warning messages appeared and stability control light lit up. Car had no power steering and it was difficult to move the wheel and I was unable to move over to the side of the road. When I came to a complete stop, I killed the engine and restarted the car. The warning messages went away and the power steering returned. This could be a potentially deadly problem, as the electric power steering does not behave at all like hydraulic systems do when losing power.

- Cordova, TN, USA

problem #380

May 012015

Fusion 4-cyl

  • 78,000 miles
Power steering assist fault...along with andvancetrac issues....fails....turn off vehicle and used to work again well for a short time and again it would fail...failure occurred either at highway speeds or in parked position.... making steering difficult...

- Berino, NM, USA

problem #379

Apr 272015


  • 74,600 miles
The contact owns a 2011 Ford Fusion. The contact stated that while reversing at 5 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to turn the vehicle. In addition, power steering assist fault was displayed across the message board. The vehicle was taken to an independent mechanic, who diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 74,600.

- Hickory, NC, USA

problem #378

Apr 302015

Fusion 4-cyl

  • 36,271 miles
I started the car and I got a stabilitrac/power steering error message. The power steering will not work. I tried waiting and restarting as I read online that is a way to fix it short term and it does not fix the problem. It has happened in the past but I did not record the date or mileage.

- Desert Hot Springs, CA, USA

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